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Top 10 Knowledge Management Software

1

ServiceNow Knowledge Management

Our score: 9.8 User satisfaction: 100%

An out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to access easily. Employees can create how-to articles and document FAQs and index them for easy access. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.

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  • Pricing: By quote
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
2

Inkling Knowledge

Our score: 9.7 User satisfaction: 91%

A dynamic and interactive knowledge authoring and sharing platform that empowers your frontline to perform consistently. It helps you to streamline the process of capturing helpful content, organizing them in meaningful ways, and deploying them organizational-wide for easy retrieval by your customer-facing teams.

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  • Pricing: By quote
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
3

Remedy Knowledge Management

Our score: 9.7 User satisfaction: 67%

A mobile service desk and information database that integrates third-party knowledge sources.

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  • Pricing: By quote
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
4

Zendesk

Our score: 9.6 User satisfaction: 98%

Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.

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  • Pricing: $5
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
5

Guru

Our score: 9.5 User satisfaction: 98%

An omni-channel knowledgebase for support, sales, and marketing teams.

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  • Pricing: $5
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
6

Inbenta Knowledge Management

Our score: 9.2 User satisfaction: 93%

An AI-powered knowledge management application that enables self-service.

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  • Pricing: By quote
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, Open API
7

Atlassian Confluence

Our score: 9.1 User satisfaction: 98%

Collaboration software that lets you tailor your workspace through customized pages for easier knowledge sharing, more efficient collaboration, and improved user engagement.

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  • Pricing: $5
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, One-time payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted, On Premise
8

Zoho Desk

Our score: 9.0 User satisfaction: 100%

Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.

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  • Pricing: Free
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted
9

RightAnswers

Our score: 9.0 User satisfaction: 100%

RightAnswers knowledge software makes IT help desk and customer service agents more productive. It improves both employee and customer experiences with a centralized knowledge hub to create, maintain, and locate relevant information quickly.

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  • Pricing: By quote
  • Devices Supported: Windows, Linux, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Large Enterprises, Medium Business
  • Deployment: Cloud Hosted
10

Document360

Our score: 9.0 User satisfaction: 97%

A powerful and scalable knowledge base solution for internal users and customers to enable self-service. Flexible and scalable, the application lets you expand content as your business also expands. Aside from letting it grow with your business, it keeps versions tight with its fully automated version control module.

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  • Pricing: $99
  • Devices Supported: Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

Our Score

Our website makes use of our certified SmartScore™ algorithm to examine all the services in the Knowledge Management Software category so that we can help you get the best possible app. It takes into consideration the following metrics: key functionalities, collaboration elements, customization, integrations with other services, user friendliness, help & support, security, mobile support, ratings in media. Currently, ServiceNow Knowledge Management is the leader in this category and we gave it the highest score in our tests. After detailed research and analysis it received the best results among its competitors and our reviewers strongly suggest that you include it as one of the options for your business.

Our Score
9.8

ServiceNow Knowledge Management Features

9.7

Inkling Knowledge Features

9.7

Remedy Knowledge Management Features

9.6

Zendesk Features

9.5

Guru Features

9.2

Inbenta Knowledge Management Features

9.1

Atlassian Confluence Features

9.0

Zoho Desk Features

9.0

RightAnswers Features

9.0

Document360 Features

User Satisfaction

A summary of general user satisfaction with the software in our Knowledge Management Software category evaluated with our unique algorythm that collects customer reviews, comments and opinions across a wide range of social media platforms in order to help you make an informed investment decision.

User Satisfaction

100%

91%

67%

98%

98%

93%

98%

100%

100%

97%

Pricing

Every vendor in the Knowledge Management Software category will have a different group of pricing plans for its app and each plan will include a varied group of elements. Below we list the overal pricing for the most affordable plan available for each service. Please note that advanced features may have an extra cost.

Pricing

By quote

By quote

By quote

$5

$5

By quote

$5

Free

By quote

$99

Devices Supported

An analysis of what kind of devices and operating systems are supported by these B2B solutions in the Knowledge Management Software category, including mobile platforms and web-based solutions.

Devices Supported

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Pricing Model

Examine which pricing plans are offered by the vendors in the Knowledge Management Software category to see which one suits your business needs and expenses best. Note that certain solutions can provide free or freemium accounts for you to test first.

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types

An analysis of what kinds of customers a specific B2B solution in the Knowledge Management Software category is designed for, from small businesses and non-profits to large enterprises.

Customer Types

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment

An overview of what styles of software deployement are provided by every B2B vendor in the Knowledge Management Software category. Even though almost all modern SaaS solutions are cloud-based there are services may offer an on-site deployment model as well.

Deployment

Cloud Hosted

On Premise

Open API

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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