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What is Business Phone Systems?

Business phone systems enable enterprises to use multiple phones in an interconnected manner. They typically offer features such as shared and private voice message boxes, call metering and accounting, conference calling, call handling and transferring and more. A business phone system can be a small setup with just a few telephones for small businesses as well as an advanced private branch exchange (PBX) for the greater needs of large corporations. These phone systems can operate over the Public Switched Telephone Network (PSTN) as well as over the internet (VoIP and internet telephony). They can also be delivered as a hosted service (termed a centrex) which helps companies save the costs of investing in expensive equipment. Start by checking our leader RingCentral, and other recommended solutions in this category.

How was this ranking made?

To develop this ranking of best Business Phone Systems we have analyzed 306 different systems currently available on the market, contrasting their features, ease of implementation, client support, offered integrations with other systems as well as mobile device support using our exclusive SmartScoreTM rating system. This list has been prepared by Nestor Gilbert, our B2B expert responsible for the Business Phone Systems category.

List of Top 12 Business Phone Systems

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1. RingCentral

Our score: 9.7 User satisfaction: 99%

RingCentral Office won our Best Phone System award as well as the Expert’s Choice Award. It's a perfect cloud phone system designed to make business communications easier. With RingCentral, you can use just one phone solution for engaging in voice communications, as well as organizing online business meetings and conferences.

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2. CloudTalk

Our score: 8.5 User satisfaction: 100%

An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.

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3. Aircall

Our score: 9.0 User satisfaction: 100%

A smart and modern phone system for sales and support teams, Aircall is recommended for businesses in need of a complete call center solution but want to skip the setup of physical phone lines. As a cloud-based VoIP, Aircall can be installed instantly, allowing you to immediately launch your customer service line.

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4. Acefone

Our score: 8.7 User satisfaction: 92%

Acefone is an intuitive hosted phone system. It helps businesses focus on their priorities—be it sales, customer service, or remote collaboration—whether from the office or a digital workspace. Find success with solutions like free phone or virtual numbers, and features like call recording, virtual receptionist, and automated reports. All this and more from just $9.99 per user per month.

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5. Axon Virtual PBX

Our score: 9.4 User satisfaction: 95%

A complete and scalable PBX software application that allows call center agents and business professionals to automatically launch outbound dialing and calling campaigns, play professional and on-hold music and messages, make video calls on softphones, intelligently route calls, and access dedicated voicemail inboxes.

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6. Comcast VoIP

Our score: 9.3 User satisfaction: 70%

A scalable, reliable, and cost-effective business phone system and VoIP solution that provides organizations and companies with the capability to manage voice calls and voicemails from their mobile devices, set up a cloud-hosted PBX phone system which offers call routing, call quality monitoring, and automated attendant features; and connect to the Comcast VoIP Network using trunks to ensure business voice continuity.

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7. Jive Voice

Our score: 9.3 User satisfaction: 95%

An enterprise-class, hosted VoIP business system designed to deliver hosted VoIP solutions to business of all sizes through the cloud.

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8. Freshdesk Contact Center

Our score: 9.2 User satisfaction: 100%

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.

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9. JustCall

Our score: 9.2 User satisfaction: 90%

A phone system that allows you to make and receive calls using local phone numbers in 58 countries. Ideal for remote and co-located businesses serving international clients, it lets sales and support teams track and log calls and messages automatically. Moreover, it automates repetitive tasks to optimize productivity.

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10. Cisco Unified Communications Manager

Our score: 9.2 User satisfaction: 92%

A reliable, scalable, and highly interoperable communication and collaboration solution that allows teams in various industries to interact and engage from a unified platform, enhance productivity and mobility, and ensure security and compliance.

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11. Allworx Verge

Our score: 7.7 User satisfaction: N/A

A comprehensive business VoIP communication platform designed to power today’s workforce.

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12. CloudCall

Our score: 8.2 User satisfaction: 100%

A dynamic, cloud-based business communications solution with powerful integrations with CRM systems.

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Business Phone Systems Guide

Table of contents

Industry Report - Business Phone Systems for 2022

CloudRank™ system is a unique algorithm that our research team uses to evaluate Business Phone Systems solutions in a detailed and accurate way. The Winter 2022 edition of the ranking was prepared by Nestor Gilbert, our leading expert in the field of Business Phone Systems, who has authored 1380+ product reviews in this category. The goal of CloudRank™ is to present an unbiased, multi-layered perspective on Business Phone Systems, considering a wide range of metrics and factors, and educating potential customers about both opportunities and challenges associated with each piece of software.

In order to achieve full objectivity the position in our CloudRank™ is based on:

  • Expert Score: which involves extensive analysis by our internal team which carefully examined all key elements of each software and testing it in real-life situations
  • User Score: which involves an aggregated opinion of actual users of each product whose identity was properly verified
  • Market Position: which involves general recognition of a given vendor on the market and reflects its overall popularity and reach
What do the tiers in CloudRank™ mean?

What do the tiers in CloudRank™ mean?

We’ve calculated a score for each product based on the average experience shared by our users in their product reviews and arranged the list in three tiers. You can see the methodology below on how the calculations were made.

  • Leaders: those with a User Score of 7.8 or higher; this tier includes products that are currently leaders on the market and are appreciated by both experts and actual users. They always represent the best of what the Business Phone Systems market has to offer and are all worth trying out if you’re looking for a reliable solution.
  • Contenders: those with a User Score between 7.1 and 7.8; this tier includes high-quality products that still have some minor drawbacks that prevent them from becoming leaders on the market. They always represent well-designed tools that, over time, will most likely develop into market leaders as the missing features are added.
  • Rising Stars: those with a User Score between 6.5 and 7.1; this tier includes products that have high-potential but still lack some crucial features or services expected from a leading solution. They are products with solid foundations and a vision that makes us eager to see what they will become as their solution improves in the future.

Regardless of their tier, all products included in our CloudRank™ are popular, quality products considered top-performers by our team of experts. Make sure you read a more detailed review of each solution to find one that will work best for your specific needs and budget.

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Rising Star
Contenders
Front-Runners

MARKET POSITION

A score between 1 and 10 based on popularity and market reach of each product.

TOTAL score

A score between 1 and 10 based on the average of our Expert Score and User Score.

How does CloudRank™ work?

Arrow top

Market Position

A score between 1 and 10 based on popularity and market reach of each product.

Arrow right

Total Score

A score between 1 and 10 based on the average of our Expert Score and User Score.

CloudRank™ tier

Based on product's total score.

Rising Star

Contender

Front Runners

25 Most Popular Business Phone Systems

Here is a list of all 25 Business Phone Systems solutions evaluated with our CloudRank™ analysis. We have compared their features, user satisfaction, market presence and other key factors in an in-depth analysis you can find below:

1. Dialpad

8.93
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.93
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

VoIP phone calls

%

Instant messaging

%

On hold messages

%

Voicemail

%

Conference calling

%
Worst features

2. RingCentral

8.59
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.59
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Instant messaging

%

Conference calling

%

Voicemail

%

Call forwarding

%

IVR systems

%
Worst features

3. Freshdesk Contact Center

8.49
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.49
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

On hold messages

%

IVR systems

%

Voicemail

%

VoIP phone calls

%

Conference calling

%
Worst features

4. Aircall

8.30
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.30
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

VoIP phone calls

%

IVR systems

%

On hold messages

%
Worst features

5. CloudTalk

8.27
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.27
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Voicemail

%

On hold messages

%

VoIP phone calls

%

Conference calling

%

IVR systems

%
Worst features

Instant messaging

%

6. 3CX

8.18
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.18
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

IVR systems

%

Voicemail

%

On hold messages

%

Instant messaging

%

VoIP phone calls

%
Worst features

7. Grasshopper

8.10
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.10
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

VoIP phone calls

%

On hold messages

%

Conference calling

%

Instant messaging

%

Voicemail

%
Worst features

8. JustCall

8.02
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.02
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

On hold messages

%

Voicemail

%

VoIP phone calls

%

Call forwarding

%

Transferring calls

%
Worst features

Conference calling

%

9. Fuze

7.97
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.97
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Instant messaging

%

VoIP phone calls

%

On hold messages

%

Conference calling

%

Voicemail

%
Worst features

Call forwarding

%

10. VirtualPBX

7.76
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.76
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Conference calling

%

Instant messaging

%

On hold messages

%

Voicemail

%

VoIP phone calls

%
Worst features

11. Ooma Office

7.74
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.74
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

VoIP phone calls

%

Conference calling

%

On hold messages

%

Voicemail

%
Worst features

12. CallHippo

7.67
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.67
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Voicemail

%

On hold messages

%

IVR systems

%

VoIP phone calls

%

Conference calling

%
Worst features

Instant messaging

%

Greetings

%

Speed dialing and CTI

%

Call forwarding

%

Transferring calls

%

13. OnSIP

7.45
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.45
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Greetings

%

Transferring calls

%

Voicemail

%

Call forwarding

%

Conference calling

%
Worst features

VoIP phone calls

%

14. MightyCall

7.44
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.44
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

On hold messages

%

Conference calling

%

VoIP phone calls

%

Instant messaging

%

IVR systems

%
Worst features

15. 8×8 VoIP Phone Service

7.44
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.44
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Voicemail

%

Conference calling

%

On hold messages

%

Call forwarding

%

Greetings

%
Worst features

16. Comcast VoIP

7.42
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.42
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

On hold messages

%

Greetings

%

Call accounting

%

Conference calling

%

Transferring calls

%
Worst features

VoIP phone calls

%

Voicemail

%

Call forwarding

%

Instant messaging

%

17. Cisco Unified Communications Manager

7.25
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.25
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

On hold messages

%

IVR systems

%

Voicemail

%

Conference calling

%

VoIP phone calls

%
Worst features

Call forwarding

%

Instant messaging

%

Transferring calls

%

Greetings

%

Speed dialing and CTI

%

18. Switchvox

7.13
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.13
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

VoIP phone calls

%

Conference calling

%

On hold messages

%

Instant messaging

%
Worst features

19. Zadarma

7.07
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.07
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Instant messaging

%

Conference calling

%

On hold messages

%

Greetings

%

Voicemail

%
Worst features

IVR systems

%

20. Versature

7.04
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.04
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

VoIP phone calls

%

Conference calling

%

IVR systems

%

Voicemail

%

Call accounting

%
Worst features

Greetings

%

On hold messages

%

Call forwarding

%

Instant messaging

%

21. Yeastar Cloud PBX

7.04
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.04
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Conference calling

%

Instant messaging

%

On hold messages

%

VoIP phone calls

%

Call accounting

%
Worst features

Greetings

%

IVR systems

%

Voicemail

%

22. Evolve IP VDI

6.99
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.99
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Voicemail

%

Conference calling

%

IVR systems

%

Call forwarding

%

Instant messaging

%
Worst features

Greetings

%

23. Acefone

6.95
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.95
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Instant messaging

%

Customer system self administration

%

VoIP phone calls

%

Speed dialing and CTI

%

Greetings

%
Worst features

Voicemail

%

On hold messages

%

Transferring calls

%

Call forwarding

%

24. UniTel Voice

6.64
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.64
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Call accounting

%

IVR systems

%

On hold messages

%

Conference calling

%

Instant messaging

%
Worst features

Transferring calls

%

Call forwarding

%

VoIP phone calls

%

Voicemail

%

Greetings

%

25. Windstream

6.54
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.54
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Call forwarding

%

Transferring calls

%

Conference calling

%

Voicemail

%
Worst features

Our report covered 25 most popular products from the Business Phone Systems category. We’ve analyzed their features, performance, integration, customer support, pricing, and several other key buying factors and combined it with feedback from user reviews to come up with the current list of best solutions:

From ranking fourth in our previous CloudRank, Dialpad zoomed past its competitors taking this year’s top spot in our Business Phone Systems CloudRank. Despite being a relatively new brand in the market, it has become one of the top choices of many entrepreneurs and business owners around the world – lauding both its stellar usability and impeccable customer support.

Dedicated to small to medium enterprises, Dialpad offers solutions to match your company’s needs. The solution offers great features that help businesses improvise and take their business communication to the next level. Dialpad allows its users to make calls through Wi-Fi or other carriers which ensures that they can communicate with their clients, employees, and other businesses easily.

It has an amazing feature called call switching. This allows its users to shift from one carrier to another or from your desktop to your tab or smartphone without interrupting any calls. However, the best facet of this Dialpad is its affordability. Interested businesses can enjoy this software’s features with either a monthly or annual subscription without the need to break the bank.

Maximizing productivity is also no problem with Dialpad. It has helpful integrations that help its users extract valuable insights from their text and voice communication which gives them the opportunity to assess and address problems and issues related to their business.

Most users of Business Phone Systems solutions confirm that in most cases these tools allow them to reach the following business goals:

  • It facilitates unified communications for enhanced efficiency. [ 86.5% of users ]
  • It helps to improve our customer service quality. [ 85.6% of users ]
  • It is cost-effective and provides fast ROI. [ 85.5% of users ]
  • It is scalable for our needs. [ 86.5% of users ]
  • It offers enterprise-level features. [ 85.1% of users ]

How did we select products for this Business Phone Systems report?

The Winter 2022 version of the report includes a total of 25 Business Phone Systems products that were compared and analyzed by our team. We selected them based on the following factors:

  • Popularity of a given brand in the SaaS market (based on our own market research)
  • How popular a given brand is among FinancesOnline users (based on number of mothly readers for each review page)
  • Availability of statistical data generated from user reviews of a particular product (we excluded products with not enough data to draw meaningful conclusions)
  • The current listing reflects the state of our database and research as of January 2022. An updated version of the report will be released quarterly to keep data fresh and incorporate information about shifts and changing trends in the market.

What are the current Business Phone Systems trends?

 Boost in VoIP

The 5G network technology makes sets to transform VoIP services like RingOver for the better. The faster and greater network efficiency will make communication a breeze, while the significantly lower inactivity will improve the response time, allowing individuals and organizations to have instant communication with clients and colleagues.

Percentage of B2B Buyers Who Want to Be Contacted via Phone

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Source: Rain Group 2020

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Artificial Intelligence

Artificial Intelligence has the potential to impact almost all aspects of a telecommunication company’s business, which in turn help traditional telecom players become true digital service providers. Auto attendants are becoming a massive trend since they can speed up communication and optimize.

Furthermore, improving call routing is another way AI can boost Voip-based business phone systems. Other possible uses for voice software is applying Natural Language Processing (NLP) technology to interpret voice video or voice calls in real-time.

Cost Reduction Rate for Businesses Using VoIP System

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Source: Tech.co

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Unified Communications as a Service (UCaaS)

Communication technologies centralize to form a single unified communications as a service (UCaaS) since these platforms provide much more services other than just voice calling capabilities. These solutions offer team collaboration features such as video/web conferencing, faxing facilities, and screenshare as well as instant messaging capabilities.

Companies can utilize a business phone system to manage their communication needs. There are scores of quality solutions in this niche. So, how do you do informed comparisons to separate the best business phone systems from the average ones? To help you, we have prepared this guide which details the key factors and features that mark the best business phone systems.

Get to know each product with free trial

A great way to start your search is to sign up for the free trial or demo of leading platforms. Top business phone systems providers offer this facility to help you check their software’s features and do a general comparison with other programs in the category. We recommend you test the following tools: RingCentralAircallVonageGrasshopper, and Dialpad. These applications have received impressive ratings and rankings in our business phone systems tools reviews.  

Targeted Businesses

Small, medium-sized and large enterprises can deploy business phone systems tools according to their needs and customer demands.

Examples of Business Phone Systems

  1. RingCentral: A leading cloud phone system that makes it simple to set up and manage business communications. It enables users to engage in voice communications, conduct online meetings, organize business conferences and more. Since it is cloud-based, you can save the costs of hardware, software, training, maintenance, operators, space etc. Thus, your company can save resources and time without compromising communication quality and capability.
  2. Aircall: An ideal solution for enterprises with remote teams or overseas virtual offices. It offers phone numbers that you and your company employees can utilize on any device. Your calls follow you wherever you go. Plus, you can get closer to your customers wherever they are located by using local phone numbers in more than 30 countries.
  3. Vonage: A cloud-based VoIP solution that can be used by enterprises in a range of industries. This innovative and affordable platform can be utilized by companies to run their phone communication operations over the internet. It offers robust features for virtual teams, contact centers, and branch offices. They can connect using their smartphones, tablets, and computers, participate in audio conference calls, collaborate via web conferencing, conduct online meetings and more.
  4. Grasshopper: A virtual phone system designed for the requirements of entrepreneurs and small and medium-sized businesses. The platform is easy to use, affordable, and effective. It provides 800, vanity, and local numbers as well as voicemail transcription and an auto-attendant – all of which you can deploy with an existing phone line. Top features include call blocking, call transfer, call forwarding, and caller ID/screening.
  5. Dialpad: A helpful web application that enables you to improvise and improve your business communications. It offers scalable features and useful integrations to make your business communications more effective and efficient. The best part is Dialpad is affordable with prices starting from $15/user/month on annual billing. Important features include visual voicemail, call monitoring, group messaging, IVR recognition and voice recognition.

Types of Business Phone Systems

There are five broad types of business phone tools you can choose from:

  1. Dedicated phone lines. A conventional phone system that utilizes hardware-based central switchboards and copper wires.
  2. Cloud-based VoIP. Eliminates the need for any hardware (except IP phones) on site and shifts the switchboard aspect to the vendor’s servers.
  3. Self-hosted VoIP. The company pays for the required VoIP hardware and hosts the system on their own premises.
  4. VoIP (Voice over Internet Protocol). VoIP systems connect over the internet.
  5. Virtual phone systems. Modernizes the traditional switchboard by utilizing software and creates a virtual phone system by using a mix of landlines and mobile phones.

Key Features of Business Phone Systems

  1. Group directory. This feature helps you to search your company directory from your device and quickly find an internal contact. It has become common feature nowadays and it boosts efficiency. Top unified communications systems integrate a group directory into their internal messaging and presence feature, which enables users to easily convert an IM chat into a phone call.  
  2. Video calling. Leading phone systems vendors provide integrated video calling to enable face-to-face communication between employees in any location via video-enabled computers and Android and iOS mobile devices.
  3. Web-based administrator portal. This portal enables users to exercise administrative control in managing their communications platform. The admin can access the portal from anywhere and perform tasks such as resetting passwords, changing call routing and more. They do not have to submit a ticket to their vendor and wait for them to do the tasks.
  4. Integrated Instant Messaging (IM&P). This is a unified communications feature that becomes more effective when integrated with your phone system and calendar. Doing this enables you to view your employees’ availability in real time.
  5. Unified messaging. This feature delivers multiple kinds of messages including fax, email and voice mail to a sole email inbox. Users can receive voicemail on their device, get SMS notification alerts, and get a .WAV file of the message sent to their email. Road warriors can listen to their voicemails without needing to navigate through a complex voicemail system.
  6. Integration with CRM and other software tools. CRM integration offers features such as a screen-pop when viewing caller ID info, enterprise phone presence, access to call settings, click-to-call and more.
  7. Mobility features. These features include twinning which enables you to receive and make calls on your mobile device and seamlessly transfer calls with desk phones. Other mobility features such as on-phone corporate directory and click-to-dial call control help knowledge workers to function more efficiently from anywhere.

Benefits of Business Phone Systems

  1. Scalability. Fast-growing businesses need a scalable phone system for their increasing needs. They can invest in a hosted VoIP system as it offers flexible scaling. You can effortlessly add lines via a web portal and you need only an IP phone for an extra line. Plus, you can scale down easily during lean season by canceling lines when they are not needed.
  2. Enterprise-level features. A quality business phone system makes your company’s communications more professional.  You can deliver useful features such as interactive voice response, auto-attendants, conference calls, and top notch call quality to your customers and clients.
  3. Unified communications for enhanced efficiency. You can integrate your phone system with other platforms like email. In addition, you can configure your phone system to enable your employees to place calls from an email client that has an address book, get their voicemails transcribed automatically, and make inexpensive calls from any location with broadband access.
  4. Cost effectiveness and fast ROI. You can save money immediately with a hosted VoIP system. The vendor will provide IP phones for your office and configure everything via a web portal. Equipment for the VoIP system is much less costly compared to a PBX platform and you can avoid having annoying phone wires in your office. Plus, calls are less expensive as you can use the internet to make long distance and local calls at a much cheaper rate.  
  5. Improved customer service. You can enhance the quality of your customer support with a modern phone system. The platform automatically pops up customer info to provide you their history when they call. On top of that, an advanced business phone system offers features that automatically route incoming calls to the right employee, log calls, enable effortless conferencing and collaboration, and follow remote workers to help them address customer needs efficiently.

Voice bots will become popular. In today’s business world, mobile and internet communication has become widely prevalent. Because of this, companies will start using voicebot technology to enable users to send audio and video messages. These voicebots are predicted to become the future of cloud telephony and will become essential for enterprises that have high volume operational processes.

Importance of hacker-proof security. Cyber criminals are on the lookout to exploit weaknesses in VoIP networks. VoIP sends calls via internet networks which makes it open to exploitation and attack. Therefore, foolproof security has become essential for companies using wireless and VoIP networks. Business phone system providers are ensuring this by providing advanced security features such as virtual private networking (VPN), web content filtering and monitoring, spyware and virus protection, spam filtering, managed firewall and more.

Potential Issues

Internet service disruptions. Since cloud-based phone systems function over the internet, it is important to have a fast and stable broadband connection to get good call quality. If your internet service provider (ISP)’s operations are disrupted, your phone communication system will go down as well. Therefore, select a reliable ISP that provides consistent and stable service in your area.

Learning curve for small businesses. Older entrepreneurs and small business owners are used to utilizing a conventional phone system and may be hesitant to learn the features of a VoIP PBX system. These people should evaluate the benefits, costs, and pros of cons of both types of business phone systems. Then they can decide whether the advantages of modern cloud-based phone systems are beneficial enough for their company to make it worth their while to go through the hassle of learning to use their complex features.  

List of Business Phone Systems Companies

Order by:

Newest
  • Newest
  • Score
  • User Score
Product name:
Category:
Smart Score:
Price:
User Satisf.
User reviews:
ULTATEL reviews

ULTATEL

Business Phone Systems
8.0
$2.40
100%
NeoDove reviews

NeoDove

Business Phone Systems
8.0
By quote
95%
Acefone reviews

Acefone

Business Phone Systems
8.7
$9.99
92%
Tresta reviews

Tresta

Business Phone Systems
8.9
$15
97%
Channels reviews

Channels

Business Phone Systems
8.5
$24
95%
Yeastar Cloud PBX reviews

Yeastar Cloud PBX

Business Phone Systems
8.8
By quote
90%
CloudTalk reviews

CloudTalk

Business Phone Systems
8.5
€25
100%
Callture reviews

Callture

Business Phone Systems
8.5
$35.95
-
Jive Voice reviews

Jive Voice

Business Phone Systems
9.3
$19.95
95%
VirtualGlobalPhone reviews

VirtualGlobalPhone

Business Phone Systems
8.0
$3.95
-
Allworx Verge reviews

Allworx Verge

Business Phone Systems
7.7
By quote
-
Versature reviews

Versature

Business Phone Systems
7.8
$29.99
90%
CompletePBX 5 reviews

CompletePBX 5

Business Phone Systems
8.0
By quote
25%
Loop Communications reviews

Loop Communications

Business Phone Systems
7.0
$17
98%
Cradle reviews

Cradle

Business Phone Systems
7.1
$25
96%

Things to consider when you invest in a SaaS

Selecting a an appropriate SaaS program from the numerous good quality platforms out there can be a hard task. To assist you, we have created this quick primer. Find out if the SaaS provider offers the following advantages:

Reduced Cost: Most SaaS solutions are pay as you go, and you don’t have to worry about extra investments for software maintenance or IT resources, upfront licensing fees, or in-house IT employees.

Fast Set-up Time and Minimized Risk: You should be able to implement the SaaS software quickly and easily. Make use of the free trial to learn if the system fits your needs. If you choose a wrong system, you can bail out easily with minimum losses.

Customization and Integration: Pick a vendor that offers a wide choice of software packages and modules. You should be able to pay only for the functionality you use to meet the current requirements of your business.

Security and Control: The solution should offer robust security. Pick a vendor whose databanks are more secure than those in your office to maximize the gains.

The Infrastructure: The vendor should offer the required infrastructure so that you need not host anything in-house or require the support of internal IT resources.

Web Access: Your staff members should be able to access data anywhere, anytime. To help them be productive on the go, choose a provider that offers mobile apps that are compatible with popular operating systems.

Consider all the six important factors mentioned above to pick the right program for your requirements.

Frequently asked questions about Business Phone Systems

What is the best business phone system?

The best business phone system on our list is RingCentral. This cloud-based communication platform unifies instant messaging, video calls, and PBX phone functions in one solution. With this, teams of all sizes can simplify their communication so they can collaborate more easily.

Businesses that leverage RingCentral can enjoy carrier-grade reliability with 99.99% uptime, enabling you to connect anytime, anywhere. The platform employs enterprise-grade security with seven layers of protection. Meanwhile, its proprietary RingCentral Quality Assurance ensures that users get the best service levels possible.

Other useful features of RingCentral include its integration with essential business apps and analytics capabilities that give you a glimpse of over 30 metrics from one dashboard.

What are the benefits of a business phone system?

With a business phone system, organizations can enjoy the following benefits:

Lower business costs
Traditional, on-premise PBX needs frequent upgrades and maintenance for it to work optimally. In addition, it can only support a fixed number of phone lines. When your business grows, you would have to buy additional PBX systems to accommodate your changing needs. With cloud-based business phone systems, you eliminate the hassle and costs of maintaining hardware. With pricing plans that charge per user instead of per line, you have the flexibility to upgrade or downgrade your phone system as you please.

Allow staff the freedom to work from anywhere
Nowadays, work is no longer confined within the office. Customers can call when your staff is on the field, while others need the flexibility to be reachable while working from home. With a business phone system, employees don’t have to be tied to their desk phones to communicate with colleagues or customers.

Give a positive customer impression
Business phone systems give organizations the tools they need to present a professional image to their customers. These solutions give you options to set up a variety of numbers such as local numbers, toll-free numbers, and vanity numbers. You can set up an auto-attendant as well as control the hold music, greetings, routing rules, and more to give customers a positive call experience.

Streamline various communication tools
Some business phone systems offer more than cloud-based PBX solutions. They can also host video messaging, instant messaging, voicemail, and mobile apps on one platform. As such, you can bring all your communication tools in one solution, eliminating the need to use multiple tools.

What are the features of a business phone system?

While there are different solutions that cater to various needs, business phone systems typically have these features in common:

Call management features. Business phone systems give you a plethora of options for handling calls, with features such as call forwarding, call masking, transfer, callback, and more. If you’re using the software to run a call center, you would want to look into its call routing features such as time-based or skill-based routing.

Productivity tools. A reliable business phone system is equipped with time-saving features that allow you to do more in less time. A complete solution allows you to make calls from your computer, browser, or desktop and seamlessly switch calls between devices. On the other hand, smart dialer, predictive dialer, and power dialer features eliminate manual processes to cut down on waiting time.

Analytics. Business phone systems typically come with a dashboard where you can access reports and view critical KPIs and metrics. With this information, you can assess user adoption of the tool and gain insights into your calls to help you make sound, data-driven decisions.

User management. Out of the box, a business phone system should let you control user access and permissions. In this way, you can ensure a user’s access to the tool is appropriate to their role, which helps ensure that your company security policies are properly enforced.

Integrations. The ideal business phone system should at least work with your CRM so you can record important data and provide a positive customer experience. Meanwhile, APIs and webhooks allow you to customize the solution if native integrations are unavailable.

What are the easiest business phone systems to use?

Freshcaller. Freshcaller features an intuitive dashboard and a well-designed user interface where functions are clear and accessible to the user. The system is easy to configure and your team will quickly learn how to use the tool. Moreover, it’s designed to work without additional hardware or software to be installed, so you don’t need to rely on an IT team to have your business phone system up and running.

Aircall. Aircall is a cloud-based call center software that promises easy set-up in seconds with only a few steps. The interface is straightforward and easy to navigate whether you’re on mobile or desktop. With this, using basic features like transferring calls, listening to voicemails, or making conference calls is a breeze.

Vonage. This unified communications solution lets you access calling, messaging, and video meetings features from an easy-to-use cloud-based platform. For instance, you can set up video meetings from desktop or mobile and have participants join from their browsers without needing to download additional software. You can also integrate apps from the App Center in just a few clicks.

What is a good free business phone system?

Most business phone systems have paid plans, however, these vendors offer free plans:

3CX. 3CX offers a plan that’s free for one year, which you can host from the cloud or on-premise. With it, you get core PBX features like call routing, call forwarding, voicemail, and more. It also has a fair amount of office productivity tools like an auto-attendant and web conferencing for up to 25 participants. Lastly, the vendor threw in a few call center features, which are mostly compose of click-to-call functionality.

Freshcaller. The Freshcaller Sprout plan is a plan with zero monthly recurring fees. You can set up an unlimited number of agents and only pay for the minutes you consume. Under this plan, you get an unlimited amount of local, toll-free, and vanity numbers to buy, plus unlimited concurrent calls. You can also enjoy basic features like outbound calling, inbound caller ID, call blocking, and more. The plan also includes 24/7 email support.

Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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