Guesty Pros and Cons: Analysis Of A Popular Property Management Software

Guesty is a cloud-based property management platform for Airbnb and vacation rental managers to help them operate their business through automation tools, reporting capabilities and channel management. Labeled as the ultimate solution for property managers, Guesty enables you to oversee, control and streamline every aspect of daily operations as well as maintain high quality service to your clients. With a single unified dashboard, inbox and calendar, you get to manage more properties via multiple Airbnb accounts along with two dozen different booking platforms, giving you unprecedented flexibility and greater income opportunities. In this article we’ll take a more detailed looks at Guesty pros and cons so that you can find for yourself if it’s a solution for you.

The platform harnesses in full the power of automation to simplify everything from pricing to payment processing, bookings and listings, to messaging and reviews. You can generate reports and summaries on financial transactions, guest data, listings, and reservations. All information is safely stored in the cloud for easy, anytime access, search and sharing. There is also a 24/7 guest communication service available for you to screen and support your guests. Furthermore, you can automate schedules and working assignments of on-ground staff such as cleaning, maintenance and other preparatory work before check-ins of guests.

Guesty is a top-ranked property management software which received high marks in our in-depth review of the solution. We gave recognition and distinguished the software for its total usability, impressive features, and proven traction with customers.

Overseeing a property rental business is a complicated operation. The traditional jot-down-on-paper and mark-your-calendar system simply will not suffice these days. You’ll be bogged down by inaccuracies, delays and inefficiencies. That is no way to win customers and successfully manage a business. This is the 21st century and you leverage cloud technology to automate and centralize every aspect of your business for speedy, accurate and simplified operation. Guesty gives you those capabilities and more to optimize and streamline everyday tasks of your business.

Some of Guesty’s many features include:

  1. Property Management
  2. Channel Management
  3. Unified Inbox
  4. Automation Tools
  5. Reporting Tools
  6. Staff Management App
  7. Website Creation
  8. Payment Processing
  9. 24/7 Guest Communication
  10. Property Database
  11. Centralized Information
  12. Work Order Management
  13. Lead Management

We have gone over the details of the Guesty platform and have come up with comprehensive information on its functionalities, benefits and downsides. You can also request a free demo at the vendor’s website to check the software for yourself and see its suitability for your use.

Guesty Pros and Cons

Guesty consolidates and automates all necessary functions and processes, unburdening you from the hassles of daily repetitive tasks and letting you focus on strategic goals such as growing your business and making it more profitable. Below are some of the key Guesty pros and cons you should take into consideration.

Automation Tools

Guesty is first and foremost an automation platform that can streamline every area of your business operations such as listings, pricing, scheduling, booking, reservation, messaging, and assigning staff tasks, among others. You can send out instant replies and customized messages with an automated answering machine, set pricing rules with auto pricing feature, and utilize auto tasks for staff work and activities.

Unified Inbox

This is your intelligent communication and messaging center where you can gather the entire communication history with guests from across multiple Airbnb accounts and vacation rental platforms and store it in one inbox. You can reply to any message, inquiries, booking requests, confirm reservations, and do follow ups – all in one thread including messages sent via Airbnb, email or SMS.

All-in-One Operation

You can manage your entire business through the Guesty dashboard. You can:

  • Collect and view any information about your guests, reservations, listings and staff
  • Automate your daily activities, such as communication with guests and staff, reservations management
  • Handle calendars from various booking sites simultaneously
  • Manage and assign your entire team’s tasks and work schedules
  • Track in real time the progress of each task

Multi-Channel Management

Guesty helps you consolidate all your property listings from dozens of short-term and vacation rental sites and managing all of them from a single account. You can distribute and handle listings from across 30 leading online travel agencies and vacation rental platforms such as Airbnb, Tripadvisor, Expedia,, HomeAway and many others. You can adjust availability and pricing from your channels and synced them into Guesty’s Multi-Calendar to get an updated view of all your properties no matter where they are listed.

Complete Control

Intuitive, all-in-one operation gives you complete management control and unparalleled efficiency when it comes to collecting data; accessing them from a centralized location; generating and sharing reports; and organizing all your inventory, information and communication in one place.

Around-the-Clock Guest Communication

With Guesty, you get to avail the services of a team of professional receptionists to manually handle full communication with your guests throughout the entire booking cycle – from first inquiry to a five star review after their stay. The 24/7 Guest Communication service feature enables you to tap the receptionists team that can compare each inquiry with your screening checklist and make sure that the guests match the criteria before approving any reservation.

Built-in Payment Processing

Guesty’s seamless payment processing system is designed specifically for property managers for fast, secure and reliable collection of accommodation and reservation fees. The system allows all charges to be accumulated under the guest’s reservation and can be safely debited upon check-out. It also enables you to receive and process payments, monitor transactions, promptly send guests their receipts, and store and save credit card information so that returning guests don’t have to provide billing information again.

Reporting and Analytics Tools

Guesty enables you to create comprehensive and detailed reports with over 65 different parameters or your own custom fields or filters. You can sort, analyze and filter data to provide you the most relevant information and reports on reservation dates, booking status, number of guests, payout amount, cancellations, commissions, owner revenues, guest details, arrivals or the day’s check-ins. You can also view booking sources to see which channels are performing best, and create weekly customized summaries for your specific reporting needs.

Cloud-based Platform

Cloud technology and web-based application affords you many conveniences like quick set up; easy data storage and anytime, anywhere access; no hardware to maintain; regular updates and fixes; scalability and flexibility; secured online payment processing; and affordability compared to on-premise, machine installed software.  


There aren’t any significant drawbacks to the software. However, since being dubbed as an all-in-one, ultimate property rental solution, Guesty could further expand its capabilities and add some nifty features such as:

  • Point-of-Sale functionality
  • Partial payment booking
  • Refund management
  • Social media integration or plugins
  • Multiple currency support
Stephanie Seymour

By Stephanie Seymour

Stephanie Seymour is a senior business analyst and one of the crucial members of the FinancesOnline research team. She is a leading expert in the field of business intelligence and data science. She specializes in visual data discovery, cloud-based BI solutions, and big data analytics. She’s fascinated by how companies dealing with big data are increasingly embracing cloud business intelligence. In her software reviews, she always focuses on the aspects that let users share analytics and enhance findings with context.

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