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Salesforce CRM Alternatives: Comparison of Top 2022 CRM Software Products

With consideration for the constantly changing and improving market of customer relationship management software, we have updated this article with information of 2022 top CRM software alternatives to Salesforce and their comparison.

 

Salesforce is one of the more popular CRM solutions in the market today, but is it the best for your situation? There are other CRM applications worth your salt, including, according to our review team, the three alternatives discussed below.

We matched Salesforce CRM against Hubspot CRM, Zoho CRM, and Pipedrive for ease of use, customer support, cost-efficiency, and ease of setup. You’ll also see the difference among their price plans, deployments, and customer types. Finally, using a proprietary algorithm that aggregates factors such as user reviews, social mentions, customer feedback, and the review conclusions of our team of experts, the CRM solutions are rated with an overall score.

The comparison table below will greatly help you to find out which among the four CRM software fits your needs.

Salesforce CRM

Hubspot CRM

Zoho CRM

Pipedrive

Our Score: 9.7

Our Score: 9.8

Our Score: 9.4

Our Score: 9.5

User Satisfaction: 99%

User Satisfaction: 99%

User Satisfaction: 92%

User Satisfaction: 100%

Free trial: 30 days

Available for free

Free trial: 15 days

Free trial: 30 days

button_visit-website button_read-review button_read-review button_read-review
No awards in 2016 No awards in 2016

Ease of use: 95/100

Ease of use: 93/100

Ease of use: 95/100

Ease of use: 98/100

Cost-efficiency: 94/100

Cost-efficiency: 90/100

Cost-efficiency: 92/100

Cost-efficiency: 96/100

Help & support: 91/100

Help & support: 96/100

Help & support: 93/100

Help & support: 96/100

Ease of setup: 93/100

Ease of setup: 94/100

Ease of setup: 95/100

Ease of setup: 95/100

Pricing: from $20/mo

Pricing: free

Pricing: from $20/mo

Pricing: from $12/mo

Pricing model:

  • Annual

Pricing model:

  • Freemium

Pricing model:

  • Monthly
  • Annual

Pricing model:

  • Monthly
  • Annual

Customer types:

  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Freelance
  • Small business
  • Medium business
  • Large enterprise

Customer types:

  • Freelance
  • Small business
  • Medium business

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Deployment:

  • Cloud-hosted

Customer support:

  • Email
  • Phone
  • Training

Customer support:

  • Phone
  • Live support
  • Tickets

Customer support:

  • Email
  • Phone
  • Training
  • Tickets

Customer support:

  • Email
  • Live support
  • Training

Summary

Here are the highlights of our comparison that you should consider to get the best CRM software for your needs:

  1. Pipedrive tops the comparison in terms of ease of use and cost-efficiency
  2. Pipedrive is also tied with Zendesk CRM for ease of setup and with Hubspot CRM for support
  3. Hubspot’s freemium is unchallenged; but for price points, Pipedrive has the lowest entry plan
  4. If you’re looking for a monthly plan, Salesforce CRM won’t cut it; it’s only available via annual subscription
  5. If you require support for training, Hubspot CRM can’t give you one
  6. Only Zendesk CRM Pipedrive had earned a major award from our team of experts since last year
Adam Goldberg

By Adam Goldberg

Adam Goldberg is a senior market research analyst and one of the key customer experience technology and CRM pioneers working for the FinancesOnline review team. He has been cooperating with FinancesOnline for over 5 years now. During that time Andrew has analyzed more than 2,000 CRM solutions and he’s well-known for his honest reviews and his unique perspective on challenges and opportunities posed by customer-centric innovation. He’s a strong believer in business process automation and the role it plays in customer data management, conversational intelligence, and customer engagement. His work has been mentioned in many major publications and media sites, including MSN, Springer, TheNextWeb, and CIO.

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