Salesforce CRM Alternatives: Comparison of Top 2022 CRM Software Products

With consideration for the constantly changing and improving market of customer relationship management software, we have updated this article with information of 2022 top CRM software alternatives to Salesforce and their comparison.

Salesforce is one of the more popular CRM solutions in the market today, but is it the best for your situation? There are other CRM applications worth your salt, including, according to our review team, the three alternatives discussed below.

We matched Salesforce CRM against Hubspot CRM, Zoho CRM, and Pipedrive for ease of use, customer support, cost-efficiency, and ease of setup. You’ll also see the difference among their price plans, deployments, and customer types. Finally, using a proprietary algorithm that aggregates factors such as user reviews, social mentions, customer feedback, and the review conclusions of our team of experts, the CRM solutions are rated with an overall score.

The comparison table below will greatly help you to find out which among the four CRM software fits your needs.

Salesforce CRM	Hubspot CRM	Zoho CRM	Pipedrive
Our Score: 9.7	Our Score: 9.8	Our Score: 9.4	Our Score: 9.5
User Satisfaction: 99%	User Satisfaction: 99%	User Satisfaction: 92%	User Satisfaction: 100%
Free trial: 30 days	Available for free	Free trial: 15 days	Free trial: 30 days
No awards in 2016	No awards in 2016
Ease of use: 95/100	Ease of use: 93/100	Ease of use: 95/100	Ease of use: 98/100
Cost-efficiency: 94/100	Cost-efficiency: 90/100	Cost-efficiency: 92/100	Cost-efficiency: 96/100
Help & support: 91/100	Help & support: 96/100	Help & support: 93/100	Help & support: 96/100
Ease of setup: 93/100	Ease of setup: 94/100	Ease of setup: 95/100	Ease of setup: 95/100
Pricing: from $20/mo	Pricing: free	Pricing: from $20/mo	Pricing: from $12/mo
Pricing model: Annual	Pricing model: Freemium	Pricing model: Monthly Annual	Pricing model: Monthly Annual
Customer types: Small business Medium business Large enterprise	Customer types: Small business Medium business Large enterprise	Customer types: Freelance Small business Medium business Large enterprise	Customer types: Freelance Small business Medium business
Deployment: Cloud-hosted	Deployment: Cloud-hosted	Deployment: Cloud-hosted	Deployment: Cloud-hosted
Customer support: Email Phone Training	Customer support: Phone Live support Tickets	Customer support: Email Phone Training Tickets	Customer support: Email Live support Training

Summary

Here are the highlights of our comparison that you should consider to get the best CRM software for your needs:

1. Pipedrive tops the comparison in terms of ease of use and cost-efficiency
2. Pipedrive is also tied with Zendesk CRM for ease of setup and with Hubspot CRM for support
3. Hubspot’s freemium is unchallenged; but for price points, Pipedrive has the lowest entry plan
4. If you’re looking for a monthly plan, Salesforce CRM won’t cut it; it’s only available via annual subscription
5. If you require support for training, Hubspot CRM can’t give you one
6. Only Zendesk CRM Pipedrive had earned a major award from our team of experts since last year

By Adam Goldberg

Adam Goldberg is a senior market research analyst and one of the key customer experience technology and CRM pioneers working for the FinancesOnline review team. He has been cooperating with FinancesOnline for over 5 years now. During that time Andrew has analyzed more than 2,000 CRM solutions and he’s well-known for his honest reviews and his unique perspective on challenges and opportunities posed by customer-centric innovation. He’s a strong believer in business process automation and the role it plays in customer data management, conversational intelligence, and customer engagement. His work has been mentioned in many major publications and media sites, including MSN, Springer, TheNextWeb, and CIO.