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How Much Does Samanage Cost? Get A Free Trial

samanageSamanage is a high-quality customer support software that can help you boost your company’s support service and ensure consumer satisfaction. The application can be easily deployed via cloud, SaaS-based model. This helps you save costs as you don’t need to pay for hardware or software installation or maintenance. The system is multi-tenant which means an always new instance of the software allows customers to enjoy smooth user experience. How much does Samanage cost exactly and is it worth its price? In this article we’ll discuss Samanage pricing in detail, including their free trial offer to give you a better idea of the costs involved in using the software.

Our panel of experts reviewed all top apps in the customer support software category and found that Samanage offers best-in-class features and functionalities. The vendor offers really affordable pricing plans that can suit the needs and budgets of both small and large enterprises. You can also make use of a great free trial to test drive the app’s features. This should gives you the chance to understand how the software works and how it can help your business become more profitable.

What are the benefits offered by Samanage? To start, you can streamline service requests, tickets, and fulfillment processes. Plus, it offers a well-stocked knowledge base that users can utilize to resolve issues on their own. This feature also allows you to build on best practices and shared knowledge from historical incidents. You can use the insights gained on your assets to improve your support service. Most importantly, the software helps you to plan and execute your policies and strategies across the business.  

samanage

Samanage can boost your company’s monitoring capabilities. You can track and control assets across your business. The app can help you accurately monitor software licenses and contracts. You can continuously monitor your software and hardware for possible risks.

Samanage stands out for its flexibility: You can integrate email with the self-service portal, create SLA goals and track progress, integrate with widely used business apps like Zendesk, Google Apps and more, and use the software even on the go via its mobile browser.

For more information and details on the Samanage pros and cons you can read our detailed review of Samanage.

Samanage Free Trial and Pricing Packages

samap

How much does Samanage cost? The vendor provides subscription plans on a by quote basis. The exact Samanage pricing depends on the number of ticketing agents and asset management devices you use. This allows the vendor to tailor their pricing for your individual needs so that you are not charged for features you don’t need. You can also get rates for unlimited agents and assets if you want.

Pricing plans are offered for the following services:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution

To get more information on their enterprise pricing you can request a quote here

Comparison of Samanage Competitors’ Pricing Plans

Samanage offers cost-effective pricing plans that are affordable to businesses with any budget size. But if you are looking for wider options, we provide you the pricing plans of five of its top competitors. Though some may offer cheaper packages, they may not provide the same beneficial features as Samanage.

1. HappyFox: Starts at $19/month

happyfox

HappyFox is a cloud-based customer support and help desk application. Its ticket support system enables you to resolve customers’ issues quickly. The company also offers a community forum, end-user support portal, and built-in knowledge base. The software is a favorite among small and large enterprises as its pricing and feature sets are ideal for their business.

HappyFox offers four price plans:

  • Popular Plan: $19 per staff/month
  • Mighty Plan: $29 per staff/month
  • Fantastic Plan: $49 per staff/month
  • Enterprise Plan: $69 per staff/month

You can save up to 25% by opting for annual payment.

All plans offer the following features:

  • Unlimited tickets
  • SSL security
  • Smart business rules
  • Rich text formatting in tickets
  • Multilingual support
  • Knowledge base
  • iOS and Android apps

2. Zendesk: Starts at $25/month

zendesk1

Zendesk is a popular cloud-hosted help desk solution that is used by more than 40,000 companies worldwide including top brands like Zappos and Groupon. The software is easy to deploy and helps to boost productivity, reduce costs, and ensure customer satisfaction. It can be used by five to 500 agents to handle thousands of tickets each day. Zendesk integrates easily with your support channels such as chat, email, web, and social media. You can access the system from your mobile device or desktop.

Zendesk offers four subscription plans:

Regular Plan – $25 per agent per month, billed annually; $29 if monthly

  • Customer satisfaction ratings
  • Domain mapping

Plus Promo Plan – $49 per agent per month, billed annually; $59 if monthly

  • Insights
  • Internal knowledge base
  • Time tracking

Enterprise Plan – $125 per agent per month, billed annually; $139 if monthly

  • Launch guidance
  • Free light agents
  • Ticket forms
  • Custom roles

Enterprise Elite Plan – ($195 per month, billed annually)

3. Desk.com: Starts at $3/month

desk

Desk.com (formerly Assistly) is a leading help desk software that is simple enough for the needs of small and medium-sized companies, yet powerful and comprehensive for the requirements of large enterprises. You can collect customer conversations in one place where your team can collaborate to prioritize and manage effective customer responses via phone, email, chat, and social media. The vendor offers Android, iOS, and BlackBerry apps as well as a mobile browser version.

Desk.com offers the following price plans:

Free Trial

  • All the features of the Standard Plan for 14 days
  • After the trial, choose a plan and you will be billed accordingly

Start Plan – $3 per month

Up to 3 users with basic functions for:

  • Multi-channel support
  • Case management
  • Reporting
  • Self-help
  • Integration
  • Security

Standard Plan – $30 per user/month if annual; $35 monthly

  • Supports unlimited email inbox, Twitter, and Facebook accounts
  • Fully-featured case management including custom fields, case routing, and agent  achievements
  • Support includes knowledge base plus customer support center in English only
  • Full customization and integration functions

Plus Plan – $50 per user/month if annual; $65 monthly

Includes Standard Plan features plus:

  • Unlimited data access in reporting
  • Self-help available in 50+ languages and for multiple brands
  • Annual invoicing
  • Beta program access
  • Sandbox option for testing configuration changes

Add part-time agent for $1.75 per hour, pay-as-you-go with no commitments.

Enterprise Plan (quote): For the needs of larger organizations.

4. TeamSupport: Starts at $30/month

Team Support

TeamSupport is a complete customer support suite that enables users to collaborate more effectively among their departments and resources to provide better customer support response. It helps your whole company work as a single unit to address customer concerns. Your support agents can work collaboratively with sales, finance, and technical teams for superior customer service.

TeamSupport offers the following pricing packages:

Support Desk Plan – $30 per agent per month, billed annually or semi-annually

  • Created for internal help desk operations or end-user customer support
  • Effortlessly distribute, monitor, and handle support requests

Enterprise Plan – $40 per agent per month, billed semi-annually or annually

  • Connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Monitor feature improvements, errors, product bugs, and support issues

5. JIRA Service Desk: Starts at $10/month

jiras

JIRA Service Desk is a hosted service desk application developed by Atlassian. The system is widely used by many open source projects. It is used mainly as a software development issue tracking tool by many software businesses. The app can help to identify and track software bugs and their location. Customers can submit their issues using tickets or manage their own concerns using the customer self-service portal.

Cloud Hosted Service Desk

  • Small Teams Plan – $10/month (up to 3 agents)
  • Growing Teams Plan – $20/agent/month

On-Premise

  • Small Teams Plan – $10 one-time payment for up to 3 agents
  • Growing Teams Plan – Starts at $1,500 one-time payment (minimum of 4 agents)
  • Enterprise Teams Plan – Starts at $12,000/year (minimum of 50 agents)

Bottom line

Samanage offers plenty of value at a low cost. The vendor provides flexible and affordable pricing plans that can be adjusted on a quote basis to the needs of companies of all sizes. You are sure to get full value for your money by investing in Samanage’s packages. It also gives you an opportunity to check out the system’s key features and gauge its usefulness for your business via a great free trial plan.

Christopher Robinson

By Christopher Robinson

Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He’s a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.

1 Comments »
Jesse says:

Do staff and agent refer to the same role? Is an agent strictly the individual addressing an incident submitted by staff members?

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