ShipMonk Reviews: Pricing, Storage and Order Processing

In our ShipMonk reviews we examine the following key points to help you gauge if this provider is a good match to your needs. As one of the leading order fulfillment services, ShipMonk has plenty of strengths, as well as a few limitations that you need to know before you enter into a plan:

  1. What is ShipMonk?
  2. Who uses ShipMonk?
  3. How does ShipMonk work?
  4. Benefits of ShipMonk
  5. Integrations of ShipMonk
  6. Pricing of ShipMonk
  7. Alternatives to ShipMonk

Essentially third-party vendors, order fulfillment services like ShipMonk fulfill orders for businesses who require them, most of which are online sellers. These businesses turn to order fulfillment services as they do not have the needed warehouse and distribution capabilities to satisfy their logistics requirements. These services can greatly reduce costs associated with logistics not to mention boost operational efficiency by enlisting the help of order fulfillment services.

What is ShipMonk?

ShipMonk is one of the leading order fulfillment services in the United States. The service was established with one goal in mind–enable online businesses to take a proactive approach to shipping and fulfillment, which can foster growth. It gives special attention to startups and SMBs, providing them with dedicated personnel to assist clients with any concerns.

The company provides a wide array of logistics services, including shipping, warehousing, kitting and eCommerce fulfillment. It offers no nonsense, stress free logistics for businesses who need them. ShipMonk prides itself on being a highly-dependable order fulfillment and shipping service for startups, ecommerce businesses, subscription box companies and crowdfunding campaigns. The company’s fulfillment centers use a proprietary top-of-the-line order, inventory, shipping and warehouse management solutions.

ShipMonk’s onboarding process is quite swift, enabling customers to create products, track customers worldwide and map SKUs in a matter of days. Users also receive daily reports for products that are out of stock, invalid shipping methods and addresses, among other vital updates.

Who Uses ShipMonk?

  1. Subscription box businesses. With the boom in subscription boxes, more and more companies offering the service are enjoying significantly improved bottom lines from enlisting ShipMonk’s services. Such is achieved through savings made from lower shipping, packaging and kitting costs. The service has worked with numerous such companies and knows the business inside and out.
  2. Ecommerce Businesses. ShipMonk’s order tracking and inventory management capabilities make it an ideal order fulfillment service for retailers. It allows users to forecast inventory levels at any given time, from anywhere in the world. In addition, the service’s numerous third-party app and marketplace integrations allows businesses to sell single products to those who want them in neat packaging.
  3. Wholesalers. Businesses who sell wholesale require highly-experienced order fulfillment services. ShipMonk has this capability under its belt and can provide sellers with valuable help in planning, strategizing and execution of their retail fulfillment goals. The software can seamlessly integrate with both B2C and B2B solutions, enabling clients to directly sell to retailers when needed.

How Does ShipMonk Work?

  1. The company begins all transactions by conducting in-depth consultations with prospective clients, the purpose of which is to provide prospects with a bird’s eye view of the nature of the service. Such are accomplished either through phone calls or face-to-face interviews.
  2. ShipMonk creates an account for the customer.
  3. Each user is guided through an onboarding session to learn the ins and out of the software.
  4. ShipMonk receives the inventory at no charge and prepares the products for picking.
  5. You sell, ShipMonk ships.

Benefits of ShipMonk

ShipMonk offers an end-to-end framework for your logistics needs, plus the fact that it has been in the industry for years now, lending to you order fulfillment discounts and expertise. Here are its main benefits:

  1. Industry-Leading Technology. Rather than just improving what is currently offered, ShipMonk approached the market with the mindset of redefining the entire industry. From its API integrations to
    automated mapping and bundling, ShipMonk software has the ability to map SKUs across various sales channels and bundle an infinite amount of product combinations so their clients can change their product offerings without worrying about tracking, inventory levels, or fulfillment.
  2. Dedicated Happiness Engineers. Each and every ShipMonk customer will be assigned a dedicated Happiness Engineer to welcome them from the start and will always be there to answer all questions or concerns regarding their account. All of their Happiness Engineers go through a comprehensive training process designed to turn them into shipping experts, so no question is too big or too small for their expert advice.
  3. Warehouse Automation. ShipMonk has invested heavily in the latest warehouse technologies to streamlines it’s efficiencies. From Storage and Retrieval Machines to machine learning quality control check, ShipMonk has revolutionize the standard for fulfillment processes. As a result, lower costs and greater accuracy for its customers.
  4. Flexibility. A lot of other fulfillment companies focus on turnaround and lose the flexibility that a growing eCommerce business needs. But at ShipMonk, whether it’s removing manufacturer labels or helping you source custom packaging; they’re flexible enough to conform to your needs each and every month.
  5. Discounted Shipping Rates. ShipMonk’s professional network within the shipping industry enables them provide “Best in Class” service via the world’s most reliable carriers while offering superior rates. ShipMonk receives heavily discounted shipping rates with every major carrier, and the best part is that they pass these discounts on to you and your customers.

Other Services

Aside from order fulfillment, ShipMonk also provides these case-specific services. They can easily be bundled with the provider’s main service.

  1. In-depth Consultation. The company, in its commitment to customers, sees to it that it gets to have an in-depth phone conversation or a face-to-face meeting with prospects prior to bringing them onboard. This is to ensure that they get to have a pretty good idea of what the service is about. This way, ShipMonk is also able to share ideas that are bound to sit well with its clients. Such topics include but are not limited to surplus inventory management, API integrations and shipping options.
  2. Crowdfunding Fulfillment. ShipMonk is a very reliable provider of backer rewards and order fulfillment services for campaigns that are crowdfunded through Indiegogo and Kickstarter. Its inventory management platform provides customers with absolute control over the fulfillment process, which includes tracking, shipping, missing inventory, notifications, shipping options, address verification and batching, among many others. Set up is a breeze as the solution automatically integrates with crowdfunding websites and popular shopping carts.
  3. FBA Compliance. Any online seller knows that selling through Fulfillment By Amazon is a surefire way of boosting sales and expanding to new markets. This is because of the benefits that FBA offers such as Amazon Prime Memberships and free shipping. However, what FBA lacks is flexibility, requiring customers to have their products ready for shipment when they arrive at its fulfillment facilities. Failure to do such could mean noncompliance charges and even inventory refusal. Good thing ShipMonk provides inventory preparation to clients like opening containers, SKU repackaging and even barcode labeling. This service holds true for all shipments, be they large or small.
  4. Amazon SFP. ShipMonk is the first fulfillment center to offer Seller Fulfilled Prime as a service. They will walk you through the approval process of becoming eligible for Amazon Premium Shipping and maintaining the Prime performance requirements.
  5. Inventory Insurance. You’ll be given the option to turn on and off inventory insurance, so you don’t have to worry about adding new warehouse(s) to your current plan and coordinating a site visit with your insurance company. Inventory and Goods insurance covers the loss of your inventory and goods as the result of a fire or a natural disaster.

ShipMonk Integrations

The service integrates seamlessly with many popular shopping carts and other third-party applications. What’s even better is that ShipMonk  helps make these integrations quite easy for clients. These applications include:

  • Magento
  • Shopify
  • BigCommerce
  • Cratejoy
  • MijoShop
  • Ultracart
  • Amazon
  • eBay
  • Sears
  • Groupon Goods
  • Amazon Fulfillment

Pricing of ShipMonk

Prospects can sign-up for the service on a price-quote basis. The service allows prospects to choose the services they want, giving them the flexibility that they need.

Prices and fees can vary depending on the customer’s service requirements, which may include:

  • eCommerce
  • Subscription box
  • Crowdfunding
  • Retail fulfillment
  • FBA preparation services
  • ShipMonk handling fees*

    *Depending on the cost of product preparation, using the number of SKUs and handling units as basis.

Pricing and fees are also affected by the customer’s storage requirements like:

  • Climate controlled storage
  • Pallet use
  • Shelf space

ShipMonk charges fees only for additional services that the client will use, which include:

  • Special projects
  • Container unloading
  • Packaging materials

So far, the only thing that some users see as a drawback in using the service is its pricing, which at first seems outmatched by other “cheaper” providers out there. These providers offer storage and pick/pack for less, yes, but they do charge receiving fees. So, if you’re a client with high inventory turnover and frequent inbound receiving, ShipMonk ends up with better competitive rates.

Consider, too, its offerings, investing on the service is a sound business decision, taking into account the fact that ShipMonk can handle all your fulfillment needs. This essentially gets the burden of logistics off your shoulders, along with all problems associated with the process.

Is ShipMonk Right for You?

The suitability of ShipMonk to any business depends largely on a prospect’s logistics requirements. If the system proves to be a tad complicated to users, there are always alternatives out in the market. However, the fact that the company offers a total solution to all order fulfillment processes cannot be overstated. The benefits of the service far outweigh the perceived drawbacks that some parties have observed. Besides, the company offers far more benefits than some larger providers do.

Shaun Baker

By Shaun Baker

With 5 years of experience in digital marketing and retail strategy under his belt, Shaun Baker is the resident eCommerce expert at FinancesOnline. A contributor to Entrepreneur, The Atlantic, and other business portals, he has spoken and written about various eCommerce subjects, from AI and headless commerce to the economics of Black Mirror’s “Fifteen Million Credits”. His (highly) opinionated pieces on the ebbs and flows of eCommerce as an industry remain both a dynamic resource of talking points and entertainment in itself.

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