Pros & Cons of TherapyNotes: Analysis of a Leading EHR Software

Electronic health record (EHR) software provides a digital version of a patient’s paper chart. It is able to digitally gather, record, and store all information related to a patient such as medical record and history, profile and demographics, diagnoses, treatment plans, and laboratory and test results. EHR software also carries features to help manage tasks including e-prescribing, patient appointment, patient portal, medical billing, lab management, and analytics and reporting, among others. It is often offered as a practice management and EHR solution in one platform.

Also known as electronic medical records (EMR), EHR software promotes quality delivery of patient care that is more efficient and accurate, eliminating conventional paper system and boosting productivity. It also ensures that hospitals and healthcare organizations remain viable and compliant with strict regulatory requirements and healthcare standards.

It is therefore crucial that you get a reliable system that meets your needs as a healthcare provider. You’ll get to know in detail one such EHR solution in this article as we explain the pros and cons of TherapyNotes.

Global Electronic Health Record Market By Component (2013-2023)

The global electronic health records market is expected to reach $33.3 billion by the year 2023 at a CAGR of 5.0%, Allied Market Research reported. Fueling the rapid growth of the global EHR market are the benefits of using an EHR system such as its accuracy, efficiency, and reduced medical errors. However, a recent market report indicated that vendors should focus on additional features and interoperability to stay competitive. Also cited in the report is the system’s ability to store health information that is much easier to access, search, share, and analyze. There are presently over 1,100 providers of EHR software.

TherapyNotes: EHR and Practice Management Solution for Behavioral Health

TherapyNotes is a cloud-hosted mental/behavioral health software that integrates EHR and practices management functionalities in one platform. The TherapyNotes Company, based in Pennsylvania, USA, was launched in 2010 with the combined experience and expertise of a husband and wife team – a web technologies expert and a licensed clinical psychologist – to help those seeking a secure and streamlined way to manage behavioral health practice. Today, TherapyNotes has grown to be a leading software solution used by over 30,000 mental health clinicians.

TherapyNotes is applicable to all types and sizes of mental/behavioral health practices. The software comes with powerful features including patient notes, scheduling and to-do list, electronic billing, payment processing, patient portal, and multi-user functions, among others. The software is a certified HIPAA and PCI-compliant system that keeps your online data, records, and transactions secure. Likewise, it adheres to all regulatory and insurance requirements as well as best practices in the mental health industry. You’ll learn more about the software in this pros and cons of TherapyNotes article.

Below is a checklist of TherapyNotes features:

  1. Electronic Medical Records
  2. Specialty Note Types
  3. Note Taking
  4. History Review
  5. Built-in Spellchecker
  6. Mental Health Dictionary
  7. Downloadable Notes as PDF
  8. Scheduling
  9. To-Do List
  10. Calendar Sync
  11. Smartphone Sync
  12. Appointment Reminders
  13. Electronic Insurance Claims (EID)
  14. Statements & Billing Reports
  15. HIPAA & PCI-Compliant
  16. Patient Portal
  17. Credit Card and Payment Processing
  18. Compliance and Security
  19. Multi-User Support
  20. Multi-Location Support
  21. Multi-Platform/OS Support
  22. Automatic Updates
  23. Backups & Disaster Recovery

We have detailed the pros and cons of TherapyNotes below to provide you comprehensive information on the product’s functionalities, benefits, and downsides. This way you’ll fully understand what the software is all about and determine if it’s a good match for your practice.

One of the many great things about TherapyNotes is that it offers a free training platform for students wanting to get real-world experience. They can learn how to properly document patient sessions by creating a simulated practice through the software. You can easily sign up for a TherapyNotes free trial here.

TherapyNotes Pros and Cons

TherapyNotes is intended to facilitate the workflow of mental health professionals through a secure and streamlined platform accessible anytime and anywhere, with integrated tools for scheduling, notes, billing, electronic claims, and many more. Here are its advantages and downsides:

Powerful Patient Notes 

The cornerstone of TherapyNotes is its robust patient notes feature. The form-based notes system is uniquely designed for therapy, counseling, psychology, social work, and psychiatry, addressing the specific note requirements of these professions. Several specialty note templates are provided that cater to the aforementioned practices. It lets you come up with customized treatment plans, psychological evaluations, and progress and termination notes, among many others, allowing you to easily complete and organize your notes. Speeding up the note-taking process are searchable ICD 10 diagnosis codes, built-in pull-down menus, and checkboxes with commonly entered information that allows the system to autofill applicable note fields according to your intake notes and treatment plans. Further, the system works with Mac OS X and iPad dictation software and the Dragon NaturallySpeaking dictation app for even faster note-taking.

Paperless EMR

You can upload your patient files such as intake forms, HIPAA agreements, insurance cards and more into the online platform (unlimited storage is offered) since the software supports all computer files including Word and Excel documents and scanned paper documents. You get a quick history review function to quickly recall information from previous notes or pull past information forward into the current note, all with one click. If you need to print or fax a file or your patient requests it, you can download individual or multiple selected notes into a PDF file complete with your practice logo that is included on every note. In addition, you get a built-in spellchecker with a comprehensive mental health dictionary to aid you with mental health terms or, if you prefer, you can add your own terms. Your EMRs are stored in fully encrypted SAS 70 Type II certified data centers, with data regularly backed up.

Robust Scheduling

TherapyNotes understands the distinct workflow of therapists, psychologists, and psychiatrists; hence it offers a calendar view to help you organize appointments for specific patients, or selected practice locations. You can switch between daily, weekly, and monthly views, or see your agenda for upcoming appointments. You can also easily create one-time or recurring appointments, and set staff work schedules or staff meetings. You’ll be able to track clinician schedules, patient appointments, corresponding notes, and billing schedules. You can even allow clients to request appointments online through the custom patient portal. Plus, you can opt to receive automatic appointment reminders through text or phone, although this will entail an additional minimal fee per reminder. On the other hand, email reminders are free.

Smart To-do Lists

To-do tasks are created automatically when you need to write notes for scheduled appointments, update treatment plans, sign unsigned notes, submit electronic claims, follow up with patients, contact, and much more. Moreover, you can view your tasks and schedule on the go with the built-in calendar software for your iPad, iPhone, or Android smartphone. You can include changes to your personal calendar into your TherapyNotes schedule by syncing with Google Calendar, Outlook, iCal, or any other compatible calendar app. The system streamlines your day-to-day workload so you never lose track of the tasks you need to do and not miss a session with your patients. You’ll be able to stay on top of your schedules and efficiently manage your activities in order to professionally run your practice and deliver the best patient care and treatment.

Easy Electronic Billing

Save your precious time and ensure timely payment with the electronic billing features. You can submit insurance claims electronically with one click. The system can also do ERA payment posting, credit card processing, and streamlined reporting, making the billing process and payment process as quick and easy as possible. The software can automatically pull information from your notes and settings to generate your claim, simplifying the process. Also integrated are clearinghouse features, allowing you to check the status of submitted claims and easily review claim rejections. TherapyNotes can directly receive ERAs from insurance companies and post insurance payments to your account. However, take note that billing services is an addition to the system and you’ll be charged a small billing fee per submission. In fact, if we are to issue a mild warning about this software and other EHR systems, you should check first if the features you’re getting are part of the core set or sold separately to avoid unintended costs.

Built-in Payment Processing

Integrated payment processing capability facilitates online credit, debit, and HSA card payment with the funds automatically deposited into your bank account. All your data and transactions are secured since TherapyNotes is certified HIPAA- and PCI-compliant with all information related to your practice kept encrypted and backed up. The system can generate patient statements, superbills, billing reports, CMS-1500 forms, and many more in just a couple of clicks. Reports such as revenue report, patient and insurance aging reports, write-off report, and the like can be customized, searched with custom filters, and exported to Excel for enhanced reporting.

Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

Lena says:

I'm trying to find the client number limit for the different tiers with therapy notes. I don't see it in your review and right now that is going to be the deciding factor between TN and SP.

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