54 Essential Slack Statistics: 2022 Market Share Analysis & Data
Slack. If you look it up in the dictionary, it means “not using due diligence, care, or dispatch.” In other words, negligent. However, the word can be considered synonymous with productivity nowadays—thanks to a communications software of the same name.
Once an internal communication tool of the founder’s previous company, Slack has grown to become a valuable enterprise social networking software. Today, it empowers hundreds of thousands of employees to communicate with their colleagues and employers with ease. And as the following Slack statistics show, it has been a boon to productivity.
Top 5 Collaboration Tools for Remote Work Zoom: 36%
Top 5 Collaboration Tools for Remote Work Microsoft Teams: 19%
Top 5 Collaboration Tools for Remote Work Skype: 17%
Top 5 Collaboration Tools for Remote Work Google Hangouts: 9%
Top 5 Collaboration Tools for Remote Work Slack: 7%
Source: Clutch, 2020
Slack Revenue Statistics
Never mind that Microsoft Teams has overtaken Slack when it comes to the number of users. The business communication platform still continues to grow, as Slack statistics 2021 show.
Overall Slack revenue in 2019 was $390 million. (GP Bullhound, 2019)
Forecasts put future 2025 revenue at around $4.2 billion. (GP Bullhound, 2019)
Average revenue per paying user (ARPPU) in 2019 was $9.5. (GP Bullhound, 2019)
Projected ARPPU in 2025 is $13.8. (GP Bullhound, 2019)
The company reported a total revenue of $181.9 million for Q4 2020. (Slack, 2020)
This translates to a 49% year-over-year increase. (Slack, 2020)
Overall revenue for FY 2020 was $630.4 million. (Slack, 2020)
That figure was an increase of 57% year-on-year. (Slack, 2020)
Q2 FY 2021 had slack taking in a total revenue of $215.9 million, a 49% year-over-year increase. (Slack, 2020)
Slack’s revenue projection for the third quarter of FY 2021 is $220 million to $223 million. (Slack, 2020)
For the full FY 2021, revenue estimates are $868 million to $873 million. (Slack, 2020)
Slack Productivity Statistics
Teams with highly engaged employees are more productive by 21%. On top of that, they experience 28% less internal theft. There are many ways to keep workers engaged and one of those is communicating with them regularly. The Slack productivity statistics below show how a collaboration application contributes to work productivity.
32% – that is how much email use can be reduced by using Slack. (Kommando Tech, 2019)
Slack can cut meetings by 23%. (Kommando Tech, 2019)
Sales teams that use Slack are 5 times more likely to win in business transactions. (Kommando Tech, 2019)
Only 5.2% of a worker’s screen time is spent on messaging. (Kommando Tech, 2019)
84% of workers feel more connected with their teams on Slack. (Slack, 2021)
75% of professionals rely on Slack to complete tasks. (Slack, 2021)
91% of users report that their ability to work remotely improved after adopting Slack. (Slack, 2021)
Slack and Productivity
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Source: Slack, 2021
Integrations are now the norm for any platform through APIs. Slack is no different. And these Slack statistics API have proven that it is one of the best productivity tools.
Slack Apps and Integrations is a sought-after platform by 3.3% of developers worldwide. (Stack Overflow, 2020)
It is utilized by 7.3% of developers globally. (Stack Overflow, 2020)
Over 2,400 apps are available in the Slack App Directory for integration. (Slack, 2021)
A case study demonstrated how Slack API reduced a company’s day-long procedures to 30 minutes. (Slack, 2021)
Slack has proven that it can help reduce support tickets by 2,500 per week. (Slack, 2021)
One workflow that integrates Slack API has assisted an organization in handling 3,800 queries per week automatically. (Slack, 2021)
Slack Issues and Concerns
Slack is no stranger to security issues. In one infamous situation, it was hacked over four days. It was still a fledgling application then and the incident showed just how vulnerable it was.
In 2019, Slack filed a report with the SEC, saying that the platform is facing threats from criminal organizations, nation-states, and nation-state-supported actors. (Komando.com, 2019)
It has undergone 300 rigorous security tests to achieve FedRAMP Agency Authority to Operate. (Slack, 2020)
3.01% of malware disguised as Slack in 2020. (Securelist, 2020)
The platform has nine certifications and attestations, including ISO IEC 27001. (Slack, 2021)
It supports compliance for four regulatory bodies. (Slack, 2021)
The Slack Paradox
Slack is designed to improve productivity by reducing the use of emails. In some cases, it has succeeded, as a few Slack statistics above have shown. But this has also proven its downside, as users are sending and receiving hundreds of messages per day. And often, workers are talking about work instead of actually doing work. The proverbial water cooler has moved online and is now easier to access.
There is hope yet for Slack and its users. That hope lies mostly in its users. As Matt Galligan of the crypto-financial services firm Interchange said, “We have to learn how to responsibly use it.” Users need to draw the line in their workplace communication platform before their productivity suffers.
Fortunately for CEOs or Slack power users, one of the many Slack features is the analytics dashboard. With that, they can guide their employees towards more productive habits.
But if Slack does not work for your organization, there are still good Slack alternatives.
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Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.
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