Pros & Cons of Workplace By Facebook: Analysis of a Leading Collaboration Software

While being a relatively new application, Workplace by Facebook has been making waves in the market, with thousands of organizations already making use of this collaboration platform. However, even as the solution has gained significant ground, the threat of stiff competition still remains. 

The app was launched with the hopes of bringing to businesses the benefits of the popular social media platform. It is almost a mirror image of Facebook, the only difference is that it carries with it features that are designed to cater to enterprises. It is backed by the fact that there are hundreds of millions of Facebook users in the United States alone, making the system a familiar tool for many employees.

In this article, we will take a look at the pros and cons of collaboration software Workplace by Facebook to help you gauge if it’s better or not versus other collaboration software programs. It is essentially a private social network that is highly suitable for both individuals and organizations. Just like the social media platform, the system promotes social interaction but with a twist–it supports collaboration and better communication. It shares similar tools with Facebook, which allow users to share data, join groups and set up events, to name a few.

Source:’s Extrapolations

In the short period that Workplace by Facebook has been around, the vendor has experienced robust business growth, winning deals with some of the largest companies around, including retail giant Walmart. This is seen as due to the fact that managers agree collaboration drives workplace performance and that the industry is always ready for new and better collaboration technologies just around the corner.

What remains to be seen are significant improvements in the app’s integrations. However, support from the largest social media (Facebook) and messaging apps (Messenger and WhatsApp) could very well change the tide for Workplace by Facebook.

Workplace by Facebook has a user notification feature.

The platform’s most distinct feature is its ability to support team messaging and communication. It benefits employees by enabling them to connect with others using instant messaging, make groups for people with common interests or those who work in the same departments and create profiles. Companies, on the other hand, can enjoy the tool’s function as a central communication hub from which volumes of messages may be sent by both staff and managers.

Workplace by Facebook has more to offer, features which when utilized properly, can make remarkable changes in the way project teams work. Here are some of them:

  1. Live video streaming
  2. Voice and video calls (desktop and mobile)
  3. Workplace and Work Chat apps (iOS /Android)
  4. Productivity features
  5. Unlimited file, photo and video storage
  6. Unlimited team and project groups
  7. Integration with file storage providers
  8. Desktop Notifier for Windows
  9. Secure collaboration between companies
  10. Directory of pre-built integrations
  11. Enterprise features
  12. Administrative controls to manage your community
  13. Monitoring tools for IT teams
  14. APIs for custom integrations and bots
  15. Integrations with e-discovery and compliance providers
  16. Single sign-on (SSO), Active Directory support
  17. Integration with G Suite, Okta, Windows Azure AD

Workplace by Facebook: Collaboration Software

Workplace by Facebook is a private social network that can be used both by businesses and individuals. It is a lot like its social media platform cousin in that it sports features such as information sharing, groups and event organization, to name a few. But the app’s most notable feature is its ability to facilitate messaging and communication. Businesses can use the platform as a central communication hub from which large volumes of messages can be sent, videos recorded and events can be scheduled.

You can create group chats with Workplace by Facebook.

Employees, meanwhile can connect through others with the use of instant messaging, create profiles or make groups for users who come from common departments or those who share similar interests. But perhaps what the makes the tool very attractive is that it is reasonably priced despite its numerous features.

Pros & Cons of Workplace by Facebook

There are myriad reasons to use Workplace by Facebook. It has benefits that other tools of its kind do not possess and innovations that other developers can only dream of. It can prove helpful not only to organizations but to individuals as well, the end result of which are improved collaboration and better communication. The following are some of the pros and cons of Workplace by Facebook:

1. Engages Employees

Work place by Facebook promotes diversity and employee feedback as it is designed to focus on individuals rather than organizations. Employee opinions can be measured by running polls, leading to improved employee relationships. Staff can be recognized in news feeds using reactions or GIF.

2. Increases Staff Use Existing Tools

Because the solution’s features are familiar to most users, many are inclined to use them. In addition, the platform’s ability to integrate with other systems, promotes the use of existing tools, eliminating the need for new software. Such are accomplished with single sign-on, single-click provisioning and by integrating its native directory.

3. Promotes Collaboration

Unlike most collaboration applications, Workplace by Facebook gets better and better with increased use. Combining group discussions and instant messaging accomplishes this. The tool’s Workplace Chat feature, on the other hand, allows users to come up with real time responses while project groups lead to the development of more relevant conversations. Separate apps for Workplace Chat can also be downloaded while video and audio calls are supported. However, some chat design features can be improved.

4. Better Two-Way Communication

Share photos, videos and other files with Workplace by Facebook.

The software takes conversation a notch higher, enabling any individual to connect with anyone and everyone in the organization. Better conversations and knowledge sharing through company silos result from such process. Channels for feedback such as reactions, likes and comments can also be opened with the system.

5. Unlimited Photo/Video Uploads

Staying true to Facebook’s tradition, Workplace by Facebook allows users to upload unlimited videos and photos. This also applies to group creation. For those who are big fans of live video streaming, the app has a tool that supports the process.

6. Robust Integrations

Workplace by Facebook currently integrates with third-party applications that include Microsoft Office, BlueJeans, Dropbox, Google G Suite, Box, Salesforce, OneDrive, Zoom and Quip. However, it does not work with competitor instant messaging tools like Slack.

And we’re just about done here. After reading this article on the pros and cons of Workplace by Facebook, you should be able to figure out if the tool is right for you. However, if you think you need to know more about these tools, read our top 20 collaboration software guide for more options. Just keep in mind that you have to identify your requirements first before committing to any system for that matter.

Stephanie Seymour

By Stephanie Seymour

Stephanie Seymour is a senior business analyst and one of the crucial members of the FinancesOnline research team. She is a leading expert in the field of business intelligence and data science. She specializes in visual data discovery, cloud-based BI solutions, and big data analytics. She’s fascinated by how companies dealing with big data are increasingly embracing cloud business intelligence. In her software reviews, she always focuses on the aspects that let users share analytics and enhance findings with context.

Larry Bradley says:

This article has no date on it (one of my major pet peeves), which makes it iffy as to the relevance of any comment, but here goes anyway. When Workplace was first released, my company implemented it and used it until MS Teams came along. Depending on when this article was written, it would be beneficial to see a follow-up story on the trend of Workplace installations. My guess is that more and more employers are dumping Workplace for Teams, though I have to say that I liked the original Workplace (and I'm certain is has improved) more than the current Teams.

I also think it wise that MS does not delve into politics and censorship like FB does; FB has a negative connotation of bias that might influence some enterprises to prefer Workplace to Teams.

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