Customer support is one of the main tasks in practically any company. Therefore, it is essential for any business to use an efficient help desk software system to provide reliable customer support round the clock. This differentiates a top rate organization from the ordinary. In this article, we look at the features and benefits of Desk.com as well as five alternative apps that you can consider for your business.
Desk.com is a popular product but there are better alternatives out there. This article looks at five Desk.com competitors that offer better features and more comprehensive benefits. Read on to get a comprehensive overview of the help desk software options so you can choose one that will meet all customer support requirements of your organization. You can also read our comparison of top help desk software services where we compare the strengths and weaknesses of the most popular solutions on the market.
Pricing: starts at $3 per month
Desk.com (formerly Assistly) app promises to provide a fast and easy way for companies to offer top rate customer service. It can be used both by SMEs as well as large enterprises.
Desk.com offers a wide range of features such as the ability to view and answer customer queries in one spot, helping customers help themselves with the support center, boosting employee productivity, providing updated customer profiles, and a summary of all key metrics that can be viewed at a glance. With Desk.com, you can provide customer support in 36 languages. You can use the app on the go on Android, iPhone/iPad, and Blackberry devices.
A highlight of Desk.com is its integration with social media which enables you to use popular social media sites for customer interactions and product support. The company provides phone and email support to resolve customer issues.
Our B2B experts placed Desk.com as one of top solutions in our help desk software category. However, there are several other solutions, such as Freshdesk or Zendesk, that outperform Desk.com in this category. For more details, you can have a look at our list of best help desk software solutions. If you want to get more information about Desk.com and its features and pricing you can read our detailed review of Desk.com.
Pricing: Free for up to 3 agents, thereafter pricing starts at $16 per month
One of the biggest competitors of Desk.com is without a doubt Freshdesk. After a careful analysis of all major help desk solutions available on the market our B2B experts found Freshdesk to offer the best possible service in that industry. Our experts evaluated Freshdesk and gave it top marks for for its solid but easy to use features, robust capabilities, and dependable customer support, among others . Freshdesk offers a great free trial plan that allows you to check out the features and benefits of their tool. If you want to test Freshdesk on your own you can easily get Freshdesk free trial here.
We rate Freshdesk so highly for plenty of reasons. Top features of the app include ticketing routing and scenario automations, leaderboard and gamification, community portal, multi-brand/multi-product support, and email to ticket conversion.
Using Freshdesk gives companies a slew of benefits such as enabling top rate email and ticketing support, visible customer support across social channels, providing global support across multiple time zones and languages, insights into the strengths and drawbacks of your customer support, and game mechanics to motivate your agents. Freshdesk also stands out for its reliable live customer support which it delivers via phone, email, and tickets.
Freshdesk is suitable for freelancers, small and medium businesses, as well as large organizations. One of the highlights of this app are its extensive integrations. Freshdesk has integrated live chat, phone support, and game mechanics. It is compatible with legacy productivity tools and your CRM when you need to browse customer information. Freshdesk also works with popular help desk and multimedia applications such as YouTube, Google Apps, Slideshare and other widgets that can improve your knowledge base.
You can work on Freshdesk on the road as it supports Android, iOS, Blackberry, and Windows Phone mobile platforms. The product is also competitively priced compared to its peers. For more information about Freshdesk you can read our detailed review of Freshdesk. If you want to try the service on your own first you can easily sign up for Freshdesk free trial.
Pricing: Starts at $25
Salesforce Sales Cloud offers a range of benefits including the ability to get more leads, close more deals, accelerate productivity, and get insights. The app is compatible with mobile devices including Android, iPhone/iPad, and Blackberry. The company offers support through phone and email, and also gives basic training to familiarize customers with the product.
Salesforce Sales Cloud is reasonably priced with the basic plan costing just $25. The Unlimited plan is ideal for large organizations as it offers unlimited online training and customizations as well as 24/7 toll-free support.
The app’s top features include email integration, forecasting, approvals and workflow, real-time visibility, and dashboards.
More notable features include:
If you need extra information about the apps features and pricing you can read our detailed review of Salesforce Sales Cloud.
Pricing: Starts at $30/month
TeamSupport’s notable features include agent tools, collaboration, customer self-service, multi-channel support, and management tools.
TeamSupport offers a host of benefits such as providing full visibility to your team members with collaborative tools, using the Complete Customer Database to view all customer engagements, managing customer support proactively, sending detailed instructions with the integrated video feature, and using the Advanced Customer Service Portal to provide customer support through knowledge base, collaborative wiki, and community forums.
To elaborate, the features offer:
TeamSupport’s basic plan is priced at $30 per month per agent and is ideal for small companies. Large organizations can use the Enterprise plan for their more complex needs.
You can get more information about features, pricing and integrations of this service from our detailed review of TeamSupport.
Pricing: Starts at $250/month
Another competitor of Desk.com is Samanage Service Desk. This app’s top features include IT service desk, knowledge base, IT asset management, risk detection, IT service catalog, and SLA management.
Samanage Service Desk provides a range of features including streamlining tickets, fulfillment processes, and service requests, monitoring and controlling assets across your business, and flexibility in usage. You can integrate the app with popular products such as Zendesk, Google Apps and more. You can also use Samanage on the go via its mobile browser. The company offers customer support through phone, email, and tickets.
More features include:
Get more information about the app and its features with our detailed review of Samanage Service Desk.
Pricing: Starts at $19 per staff/month
One more significant competitor of Desk.com is HappyFox. Top features of HappyFox include advanced search, canned actions, community forum, merge and escalate tickets, live chat integration, and support for more than 35 languages.
HappyFox offers a slew of benefits including an intuitive interface, customizability with robust automation, in-depth reporting and analysis with visual presentation, multi-channel ticketing system, and use of smart rules to automate tasks. You can integrate HappyFox with popular apps and systems such as Facebook, Twitter, Google Apps and more. The company provides live support through phone, email, and tickets.
More features include:
HappyFox offers four price plans with its basic Popular plan being ideal for small companies costing $19 per staff/month. Large organizations can plump for the Enterprise plan which is priced at $69 per staff/month.
You can get more information about pricing, integrations and features of the app from our detailed review of HappyFox.
Our detailed analysis of Desk.com competitors led to a conclusion that at the moment Freshdesk offers the best quality of help desk solutions on the market. Freshdesk simply has a lot more to offer for you business, and the price factor is just as compelling for any budget or business size. You can easily find out why Freshdesk is so great by testing the tool on your own with their free trial plan. If you want to check the app’s features on your own you can sign up for Freshdesk free trial here.
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