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Christopher Robinson

Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He’s a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.

How To Weed Out Shadow IT and Maximize SaaS Investments

According to Microsoft, 80% of users use shadow IT in their work (third-party programs that are not controlled by the company). This can lead to data leaks, system infections, or industrial espionage. Finding the root cause can be difficult. So, how to weed out shadow IT and maximize SaaS investments? What is shadow IT? Shadow […]

7 Common Obstacles in Lead Generation & Why You Should Remove Them

If you run a blog, podcast, newsletter, or are promoting your brand’s social media presence, lead generation is just part and parcel of the process of growing your brand. But many businesses soon encounter a stumbling block when they realize that they’re not pulling in as many leads as they would like. Or that their […]

7 Strategies to Ensure Cyber-Security for Digital Business Finance

In the modern age, cybersecurity has become a necessity. With high-profile data breaches there is no doubt that any digital business, big or small, will be susceptible to cyberattacks if proper measures are not put in place. As online transactions are currently a vital part of business practices, the forms of cyberattacks intended to snatch […]

10 Questions to Ask Before Purchasing a Property Management Software

As your business continues to grow more and more, you may find yourself in a situation where your current resources are not enough to handle the hefty workload that comes with such growth. On any given day, you can find yourself: Screening tenants Reviewing applications Preparing a lease agreement Handling tenant complaints Collecting rent from […]

Adversus Dialer Pricing Plans: How Much Does This Call Center Software Cost?

How much does Adversus Dialer cost? Adversus Dialer costs $100 per month or $90 if billed annually as of third quarter 2020. Both the annual and monthly plans offer the same feature set with a free trial deal. The web-based call center software also provides a by-quote enterprise plan for larger companies with more extensive […]

Advanced Features of Jira IT Service Management Software: Incident, Change, Problem & Asset Management Tools

What are the advanced features of Jira ITSM system? The advanced features of Jira ITSM system include tools for incident, change, problem, and asset management. Likewise, it has an integrated knowledge base you can build a self-service portal around. In essence, setting up the ITSM system requires integrating different Jira products, namely, Service Desk, Opsegenie, […]

Is Jira Service Desk the Most Advanced IT Service Management Software on the Market?

Is Jira an ITSM tool? Jira Service Desk is an ITSM tool and, in fact, is one of the most advanced on the market due to its ITIL-ready design that empowers IT teams to quickly provide a robust end-to-end service. It offers comprehensive features such as asset management, change management, problem management and service request […]

How Much Does Jira Service Desk Cost? Is It Really Free?

How much does Jira Service Desk cost? Jira Service Desk cost starts free. Its costless plan allows up to three agents to utilize the platform to assist them in their IT challenges. There are no obligations so small teams can use this for as long as they want. There are also two paid packages, Standard […]

ProProfs Help Desk Pricing Plans: What’s Included in the Free and Paid Packages?

How much does ProPros Help Desk cost? ProProfs Help Desk costs $10 per user/month at its lowest price tier billed annually, which scales all the way to $15 under the same payment terms. There is a free version though that introduces you to limited features. All ProProfs Help Desk plans integrate with the free versions […]

A Breakdown of Jira Service Desk Free Features & Limitations

Competing brands usually focus on price and quality when trying to make their products or services stand out. However, in today’s business environment, another factor that deserves attention is customer experience (CX). If you’re a business owner, not only do you have to present product-oriented advertisements but also adopt strategies to improve your customer experience. Fortunately, […]

Genesys PureCloud Pricing Packages: How Much Do the Plans Cost?

How much does Genesys PureCloud cost? Genesys PureCloud costs $75 per agent, per month for the Cloud 1 plan. The price goes up to $110 per agent per month for Cloud 2. Finally, Cloud 3 costs $140 per agent per month. All plans are billed annually. The company doesn’t offer a free plan, but you […]

Pros & Cons of NICE inContact CXone: Analysis of a Top Call Center Software

What are the pros and cons of NICE inContact CXone? The pros and cons of NICE inContact Cxone can be seen in its robust suite of call center software features, its industry-best 99.99% uptime, and, on the other end, minor shortcomings in dashboard reporting, integrations, and small deployment option. However, the cons are easily outweighed […]

AVOXI Genius Pricing Packages: How Much Do the Plans Cost?

If the price is a major factor for you in deciding which call center software to get, AVOXI Genius won’t disappoint. However, this is not to say that you should get the software just because you can afford it. What you’ll probably appreciate is that it is easy to customize its plan around your needs. […]

Pros and Cons of SoGoCX: Analysis Of A Popular Customer Experience Management Software

What are the pros and cons of SoGoCX? The pros and cons of SoGoCX rest on its capability to deliver easy customer experience (CX) management workflow and feedback tools. Even though it doesn’t have the best enterprise analytics, this is one of the best CX suites that helps users plan, act on, and analyze customer […]

Pros and Cons of Avoxi Genius: Analysis of a Top Call Center Software

What are the pros and cons of Avoxi Genius? The pros and cons of Avoxi Genius are built around its ability to help businesses improve customer service. Reps enjoy crystal-clear call quality, thanks to the platform’s global VoIP infrastructure, while managers get recording and live monitoring features for calls. While the software doesn’t provide customizable […]

Pros & Cons of JustCall: Analysis of a Top Call Center Software

What are the pros and cons of JustCall? The pros and cons of JustCall can be best observed in its extensive multi-location number availability. JustCall’s integration feature also makes it an effective all-in-one customer support team management software. While being a new player in the field means there remain aspects to improve, JustCall’s dedicated support […]

SoGoSurvey Pricing Packages: What’s Included in the Free Plan?

What’s included in the SoGoSurvey free plan? The SoGoSurvey free plan includes robust features like survey templates, survey banks, multilingual surveys, real-time reports, and a mobile app. It is perfect for basic in-company or customer survey requirements but is limited in customization of other features like branding. A survey software can be useful in getting […]

Top 3 Call Center Software Solutions: Comparison of Zendesk Talk, Freshcaller & RingCentral Call Center

Pros & Cons of PhoneBurner: Analysis of a Leading Call Center Software

What are the pros and cons of PhoneBurner? The pros and cons of PhoneBurner are demonstrated by its power dialer. It can ring up to 80 numbers in an hour, allowing agents to reach more leads. It has value-added tools and has a built-in CRM, too, though not a full-featured one like dedicated systems. While […]

13 Key Good Customer Service Skills & How to Improve Them

What are the most important customer service skills? The most important customer service skills are the basics of human decency and interaction. It is about being courteous, ethical, having a positive attitude, and being honest. These are stacked with other vital customer service skills like analytical skills, soft skills, and digital skills, among others possessed […]

What is a Chatbot? Benefits, Examples & Use Cases

What is a Chatbot? A chatbot is a type of artificial intelligence used to interact with customers through chats, emails, or telephone calls. Chatbots offer customer support in place of human conversation. It breaks down a request or question from the user and provides an answer without human intervention. You’ve probably heard of epic chatbot […]

Pros & Cons of Genesys PureCloud: Analysis of a Top Call Center Software

What are the pros and cons of Genesys Purecloud? The pros and cons of Genesys Purecloud include its robust yet easy-to-use features that mainly help in enhancing customer contact center experience. This comprehensive platform is competitively priced covering all essential contact center features. Some advanced capabilities can be accessed in the higher plans. It is […]

7 Best Customer Service Tips for Small Businesses

What are some good customer service tips for small businesses? Good customer service tips for small businesses that you should consider are: Make your business easily reachable Respond to customers on time Reinforce team collaboration Build good rapport with customers Try using a customer service software Measure your customer service efforts Train customer service agents […]

Top 3 Live Chat Software: Comparison of Freshchat, Zendesk Chat, and LiveAgent

What is the best live chat software? The best live chat software is Freshchat. The modern live chat solution helps reach out to customers wherever they are and maximize sales through real-time communication on the web, mobile, and social messaging channels. Its chatbot leverages artificial intelligence technology to provide precise answers to commonly asked questions. […]

Guide to Real-Time Customer Service

What is real-time engagement?? Real-time engagement in customer service means engaging customers without delay. Typically it entails the use of a powerful customer service platform with live communication capabilities across the major channels. Best service providers are capable of real-time analytics to give you valuable insight into your customers. When 54% of today’s shoppers prefer […]

Pros & Cons of SoGoSurvey: Analysis of a Leading Survey Software

What are the pros and cons of SoGoSurvey? The pros and cons of SoGoSurvey are: it has a smart editor that lets you customize the design with a wide range of question formats; it provides you with multiple distribution options; it has real-time feedback via email alerts; but some of the tools take time to […]

Pros & Cons of Atera: Analysis of a Leading IT Service Management Software

What are the main pros of Atera? The pros of Atera are its cost-efficient pricing, one-stop-shop feature set, real-time monitoring, remote access and intuitive ticketing management. It can also install a Mac agent but this doesn’t come with the basic package. As an add-on, Atera’s Mac agent is still competitive cost-wise at $30 more per […]

Guide to AI-Powered Customer Service

The trend in customer service has revolved around artificial intelligence, and this sophisticated technology is predicted to take over 85% of customer service by 2020 (Forbes.com). This sophisticated technology has been trusted by various organizations to take their customer service experience to the next level. In this article, we will delve into how AI works […]

Paldesk Pros & Cons: Analysis of a Leading Live Chat Software

What are the pros and cons of Paldesk? The pros and cons of Paldesk are evident in its ability to increase your conversion rate and customer satisfaction rating by letting you engage prospects on any major social media and allowing your agents to proactively nudge website visitors from strangers to customers. The free version is […]

Pros & Cons of JitBit HelpDesk: Analysis of a Leading Help Desk Software

What are the pros and cons of JitBit HelpDesk? The pros and cons of JitBit HelpDesk are, it helps you organize your ticket management, build up a knowledgebase and automate the process for repetitive customer queries. However, it can be pricey if you are a freelancer, considering there are plenty of free help desk apps […]

Help Desk Ticketing System Comparison List: Who Is The Best?

Quality customer service relies on a lot of factors. It is crucial for you to respond to service requests as quickly as you can, provide your clients with personalized conversations, as well as make sure you are offering a consistent experience for all of your customers. However, these can be difficult if you don’t have […]

10 Important KPIs and Metrics your Customer Support Team Should Be Using

What is a key performance indicator? A key performance indicator, popularly known as KPI, is a quantifiable measure used to evaluate performance against specific business objectives, say customer service goals. Ultimately, KPIs provide a focus on operational improvement and create a firm analytical foundation for decision-making. Gauging business performance isn’t as skin deep as simply […]

Customer Experience Strategy: The Ultimate Guide On How To Improve It

Do you know what can set you apart from the competition? A deal may come to mind easily—lower pricing or more features, maybe—but you’re barely scratching the surface here. Dig deeper and you’ll see why customers prefer and keep coming back to a particular company: they have a positive experience with it.

What is Customer Service Software? Analysis of Features, Benefits, and Pricing

This article has been updated with some of the latest information on key trends and technological innovations on customer relationship management (CRM) software for CURRENT_YEAR to ensure its continued relevance and usefulness to readers. What is Customer Service Software? Customer service platforms are applications that manage customer queries and concerns as well as store contact […]

12 Best Survey Software for Small Business

What is the best survey software for small business? The best survey software for small business is SoGoSurvey. It’s an easy-to-use, end-to-end solution built to handle surveys for customer experience and employee engagement. It comes equipped with pre-built templates, survey design tools, and question models to simplify the creation of meaningful surveys. Cost-effective survey solutions […]

Comparison of 10 Survey Software Tools: Which Online Solutions Are Best?

A survey is simply a set of questions designed to capture specific data from a particular group of people. It is basically data collection or research. With the internet, online surveys came about which made data gathering easier and response rates higher while keeping cost affordable. Of course, you can only gain the aforementioned benefits […]

The 21 Best Online Survey Builder Tools for Businesses and Education

What is the best online survey builder tool for businesses and education? The best online survey builder tool for businesses and education is SoGoSurvey. The application simply gives you a slew of survey tools that work whether you need data for research or for your next marketing drives. It has a wizard-driven interface but with […]

4 Tools You Need To Design A Stellar Customer Experience

What are the tools you need to design a solid customer experience strategy? There are four essential tools that comprise the foundation of an efficient and consistent customer experience program for any business, namely: Help desk Live Chat CRM Marketing automation

Desk.com Gets Discontinued: What Are Your Top Help Desk Alternatives?

If you are one of thousands of people using Desk.com helpdesk platform, then you have most likely already heard that Salesforce is going to discontinue Desk.com in 2020.

Top 10 Alternatives to Help Scout: Overview of Popular Help Desk Systems

Are you searching for an alternative help desk solution to Help Scout? You may be on the lookout for a dedicated help desk platform that will maximize the way you resolve customer issues as well as optimize your customer support processes. Good thing there are several leading help desk products and this top 10 alternatives […]

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Christopher Robinson

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