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Christopher Robinson

Christopher Robinson

Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He’s a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.

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Articles published by Christopher Robinson:

How To Weed Out Shadow IT and Maximize SaaS Investments

How To Weed Out Shadow IT and Maximize SaaS Investments

According to Microsoft, 80% of users use shadow IT in their work (third-party programs that are not controlled by the company). This can lead to data leaks, system infections, or industrial espionage. Finding the root cause can be difficult. So, how to weed out shadow IT and maximize SaaS investments? What is shadow IT? Shadow […]
7 Common Obstacles in Lead Generation & Why You Should Remove Them

7 Common Obstacles in Lead Generation & Why You Should Remove Them

If you run a blog, podcast, newsletter, or are promoting your brand’s social media presence, lead generation is just part and parcel of the process of growing your brand.  But many businesses soon encounter a stumbling block when they realize that they’re not pulling in as many leads as they would like. Or that their […]
7 Strategies to Ensure Cyber-Security for Digital Business Finance

7 Strategies to Ensure Cyber-Security for Digital Business Finance

In the modern age, cybersecurity has become a necessity. With high-profile data breaches there is no doubt that any digital business, big or small, will be susceptible to cyberattacks if proper measures are not put in place.  As online transactions are currently a vital part of business practices, the forms of cyberattacks intended to snatch […]
10 Questions to Ask Before Purchasing a Property Management Software

10 Questions to Ask Before Purchasing a Property Management Software

As your business continues to grow more and more, you may find yourself in a situation where your current resources are not enough to handle the hefty workload that comes with such growth. On any given day, you can find yourself: Screening tenants Reviewing applications Preparing a lease agreement Handling tenant complaints Collecting rent from […]
Adversus Dialer Pricing Plans: How Much Does This Call Center Software Cost?

Adversus Dialer Pricing Plans: How Much Does This Call Center Software Cost?

How much does Adversus Dialer cost? Adversus Dialer costs $100 per month or $90 if billed annually as of third quarter 2020. Both the annual and monthly plans offer the same feature set with a free trial deal. The web-based call center software also provides a by-quote enterprise plan for larger companies with more extensive […]
Advanced Features of Jira IT Service Management Software: Incident, Change, Problem & Asset Management Tools

Advanced Features of Jira IT Service Management Software: Incident, Change, Problem & Asset Management Tools

What are the advanced features of Jira ITSM system? The advanced features of Jira ITSM system include tools for incident, change, problem, and asset management. Likewise, it has an integrated knowledge base you can build a self-service portal around. In essence, setting up the ITSM system requires integrating different Jira products, namely, Service Desk, Opsegenie, […]
Is Jira Service Desk the Most Advanced IT Service Management Software on the Market?

Is Jira Service Desk the Most Advanced IT Service Management Software on the Market?

Is Jira an ITSM tool? Jira Service Desk is an ITSM tool and, in fact, is one of the most advanced on the market due to its ITIL-ready design that empowers IT teams to quickly provide a robust end-to-end service. It offers comprehensive features such as asset management, change management, problem management and service request […]
How Much Does Jira Service Desk Cost? Is It Really Free?

How Much Does Jira Service Desk Cost? Is It Really Free?

How much does Jira Service Desk cost? Jira Service Desk cost starts free. Its costless plan allows up to three agents to utilize the platform to assist them in their IT challenges. There are no obligations so small teams can use this for as long as they want. There are also two paid packages, Standard […]
ProProfs Help Desk Pricing Plans: What’s Included in the Free and Paid Packages?

ProProfs Help Desk Pricing Plans: What’s Included in the Free and Paid Packages?

How much does ProPros Help Desk cost? ProProfs Help Desk costs $10 per user/month at its lowest price tier billed annually, which scales all the way to $15 under the same payment terms. There is a free version though that introduces you to limited features. All ProProfs Help Desk plans integrate with the free versions […]
A Breakdown of Jira Service Desk Free Features & Limitations

A Breakdown of Jira Service Desk Free Features & Limitations

Competing brands usually focus on price and quality when trying to make their products or services stand out. However, in today’s business environment, another factor that deserves attention is customer experience (CX).  If you’re a business owner, not only do you have to present product-oriented advertisements but also adopt strategies to improve your customer experience. Fortunately, […]
Genesys PureCloud Pricing Packages: How Much Do the Plans Cost?

Genesys PureCloud Pricing Packages: How Much Do the Plans Cost?

How much does Genesys PureCloud cost? Genesys PureCloud costs $75 per agent, per month for the Cloud 1 plan. The price goes up to $110 per agent per month for Cloud 2. Finally, Cloud 3 costs $140 per agent per month. All plans are billed annually. The company doesn’t offer a free plan, but you […]
Pros & Cons of NICE inContact CXone: Analysis of a Top Call Center Software

Pros & Cons of NICE inContact CXone: Analysis of a Top Call Center Software

What are the pros and cons of NICE inContact CXone? The pros and cons of NICE inContact Cxone can be seen in its robust suite of call center software features, its industry-best 99.99% uptime, and, on the other end, minor shortcomings in dashboard reporting, integrations, and small deployment option. However, the cons are easily outweighed […]
AVOXI Genius Pricing Packages: How Much Do the Plans Cost?

AVOXI Genius Pricing Packages: How Much Do the Plans Cost?

If the price is a major factor for you in deciding which call center software to get, AVOXI Genius won’t disappoint. However, this is not to say that you should get the software just because you can afford it. What you’ll probably appreciate is that it is easy to customize its plan around your needs. […]
Pros and Cons of SoGoCX: Analysis Of A Popular Customer Experience Management Software

Pros and Cons of SoGoCX: Analysis Of A Popular Customer Experience Management Software

What are the pros and cons of SoGoCX? The pros and cons of SoGoCX rest on its capability to deliver easy customer experience (CX) management workflow and feedback tools. Even though it doesn’t have the best enterprise analytics, this is one of the best CX suites that helps users plan, act on, and analyze customer […]
Pros and Cons of Avoxi Genius: Analysis of a Top Call Center Software

Pros and Cons of Avoxi Genius: Analysis of a Top Call Center Software

What are the pros and cons of Avoxi Genius? The pros and cons of Avoxi Genius are built around its ability to help businesses improve customer service. Reps enjoy crystal-clear call quality, thanks to the platform’s global VoIP infrastructure, while managers get recording and live monitoring features for calls. While the software doesn’t provide customizable […]
Pros & Cons of JustCall: Analysis of a Top Call Center Software

Pros & Cons of JustCall: Analysis of a Top Call Center Software

What are the pros and cons of JustCall? The pros and cons of JustCall can be best observed in its extensive multi-location number availability. JustCall’s integration feature also makes it an effective all-in-one customer support team management software. While being a new player in the field means there remain aspects to improve, JustCall’s dedicated support […]
SoGoSurvey Pricing Packages: What’s Included in the Free Plan?

SoGoSurvey Pricing Packages: What’s Included in the Free Plan?

What’s included in the SoGoSurvey free plan? The SoGoSurvey free plan includes robust features like survey templates, survey banks, multilingual surveys, real-time reports, and a mobile app. It is perfect for basic in-company or customer survey requirements but is limited in customization of other features like branding. A survey software can be useful in getting […]
Top 3 Call Center Software Solutions: Comparison of Zendesk Talk, Freshcaller & RingCentral Call Center

Top 3 Call Center Software Solutions: Comparison of Zendesk Talk, Freshcaller & RingCentral Call Center

What is the best call center software? The best call center software is Zendesk Talk. As a built-in solution in Zendesk’s ticketing suite, it allows service teams to provide efficient and personalized phone support from the same system they use to manage all other channels. Consumers are raising their expectations of brands they do business […]
Pros & Cons of PhoneBurner: Analysis of a Leading Call Center Software

Pros & Cons of PhoneBurner: Analysis of a Leading Call Center Software

What are the pros and cons of PhoneBurner? The pros and cons of PhoneBurner are demonstrated by its power dialer. It can ring up to 80 numbers in an hour, allowing agents to reach more leads. It has value-added tools and has a built-in CRM, too, though not a full-featured one like dedicated systems. While […]
13 Key Good Customer Service Skills & How to Improve Them

13 Key Good Customer Service Skills & How to Improve Them

What are the most important customer service skills? The most important customer service skills are the basics of human decency and interaction. It is about being courteous, ethical, having a positive attitude, and being honest. These are stacked with other vital customer service skills like analytical skills, soft skills, and digital skills, among others possessed […]