12 Best Zoho Products: Reviews of the Most Popular Services

What are the key Zoho products?

The key Zoho products are Zoho People, Zoho Books, Zoho Inventory, Zoho CRM, and Zoho Sites. For one, Zoho People is a widely-used HR solution, which is part of the comprehensive Zoho suite of business applications and tools for SMBs.

Zoho is a provider of a very popular award-winning and cloud-based Customer Relationship Management (CRM) solution. It is also the reputable tech company behind a long line of over 40 widely-used online applications. These include apps for invoicing, project management, wikis, note-taking, databases, presentations, spreadsheets, and word processing.

In this article, we’ll take a look at the giant tech company itself as well as the role it played during the pandemic. We will also examine a list of Zoho products to help you decide if they are something you should consider for your company. And lastly, we will discuss the major advantages of each service and explain in what way they can improve your team’s productivity, increase your sales, as well as improve your work processes.

zoho products

What is Zoho?

Zoho Corporation operates in three divisions:

  • offers online collaboration, productivity, and business applications
  • ManageEngine offers enterprise IT management
  • WebNMS serves the requirements of OEMs (original equipment manufacturers)

The company’s headquarters is located in Pleasanton, CA with offices in New Jersey, Austin, Beijing, Tokyo, and London. Also, Zoho’s software research and development centers are based in Chennai and Tenkasi, India, as well as Beijing and Singapore. Meanwhile, its sales and support operations are based in Chennai and the Philippines.

Zoho is a privately owned firm that has more than 3,500 employees in its global offices. The company says it is a profitable organization without any capital obtained from outside.

And as part of its investment in R&D, Zoho operates a program named Zoho University to hire and train high school students. More than 15% of the company’s engineers come from this program. Moreover, this initiative boosts the company’s workforce with smart employees.

Zoho’s commitment to give back to the community is highlighted during the  COVID-19 pandemic when the company released a series of apps that can help different sectors manage the impact of the virus. With schools closed and students and teachers staying at home, Zoho developed and launched Zoho Classes to help students in India continue their education from home. The software giant also launched Zoho Meeting, an app designed for government agencies as an efficient communication tool, to help them deal with the pandemic. For businesses, Zoho then released Zoho Remotely, which is a suite of 11 business apps to aid in business continuity.

Zoho History

Zoho Corporation was founded in 1996 by Sridhar Vembu and Tony Thomas. Its initial name was Vembu Software, and it operated in a small apartment in Chennai, India.

By 2005, the company’s name was changed to AdventNet. During that time, it focused on developing an IT management portfolio comprising solutions such as test-automation, information security, and database search products. In 2009, the company changed its name to Zoho Corporation after its online office suite.

Today, Zoho has more than 50,000 customers, the majority of which are small businesses. Top brands that use Zoho products include Sony Ericsson, Siemens, Qualcomm, Nokia, Motorola, Lockheed Martin, Citrix, Cisco, and 3com.

Zoho Product Launches

  • In September 2005, the company launched a word processor named Zoho Office Suite to compete with Microsoft Office.
  • In June 2006, Zoho CRM was launched with features such as marketing, sales force automation, customer service, and order management functionality for invoices, orders, and quotes.
  • Zoho Show 2.0 was released in December 2007 with usability improvements, mashups within web pages, increased file sharing, and integration with Zoho CRM.
  • Zoho introduced the Zoho CRM Enterprise Edition in April 2008 with enhanced features such as multi-language support, additional data management tools, improvements to product customization, role-based security permissions, SSL support for Professional and Enterprise editions, and integration with other apps such as Zoho Sheet.
  • Zoho reached the milestone of one million user-base in August 2008.
  • In 2015, Zoho launched Zoho Social to help boost the social media presence of companies, added Zoho Expense to its Finance suite, introduced an innovative web and mobile app named Zoho ShowTime that connects speakers with audiences, launched Zoho Forms, an online tool to build, share, and submit forms on the web and mobile, and released two other apps named Zoho Inventory and Zoho Motivator. The company reached 15 million users in 2015.
  • Zoho reached 20 million user-base in 2016.
  • In February of 2017, Zoho launched its own AI-powered sales assistant, Zia. Five months later, the company’s e-signature software for business, Zoho Sign, was released to the public. It was also in the same year when Zoho added Amazon Connect to Zoho business apps’ integrations.
  • By 2018, Zoho debuts Zoho Flow—a web-based platform that enables codeless integration of different applications.
  •  Zoho Office Suite was launched in 2019 with fully integrated tools—Zoho Writer, Zoho Notebook, Zoho Show, and Zoho Sheet. By November, the company reached a milestone of 50 million business users.
  • In 2020, Zoho released assistance programs and applications, such as Bigin, to help small businesses and the communities that have been hit hard by the COVID-19 pandemic.

Reviews of Popular Zoho Products

1. Zoho People

Zoho People dashboard

Zoho People is a smart, user-friendly HR software application, which belongs to a complete Zoho suite of business solutions for small businesses. This popular HR management software offers a full suite of business applications and tools for SMBs. Likewise, it is flexible and user-friendly that it can be immediately deployed out-of-the-box.

What’s more, this online HRIS is designed to easily automate a company’s entire gamut of HR processes. This will help ensure that your employees’ potentials are maximized. Moreover, it is suitable for businesses looking for an HR platform that can be deployed quickly without requiring any additional customization.

The vendor offers a great test drive for the capabilities of this HR software.

Key Features of Zoho People

  • All-in-one HR platform
  • Fully integrated and scalable
  • Great onboarding features
  • Do-it-yourself with the self-service portal
  • Automated employee notifications
  • Robust learning management system

Detailed Zoho People Review

2. Zoho Books

Zoho Books dashboard

Zoho Books is an online accounting solution for managing the financial aspects of any business. It can efficiently handle invoices, bills, banking, inventory, and even perform mobile accounting. This intuitive accounting software is designed to help small business owners to organize their finances better.

The app is user-friendly and allows businesses to easily create and send professionally-designed financial forms online. And because it makes these processes convenient and quick, you can easily stay on top of your finances. Additionally, you can readily generate mission-critical accounting reports to support key decision-making requirements.

Zoho Books

Zoho Books

Try out Zoho Books with their free trial

Key Features of Zoho Books

  • Automated workflows
  • Project tracking and management
  • Stripe integration for faster reconciliation
  • Runs in any operating system and device
  • Operates in over 10 languages, including English, German, and Japanese

Detailed Zoho Books Review

3. Zoho Inventory

Zoho Inventory dashboard

Zoho Inventory is an inventory management software that’s popular among fast-growing start-up online stores and SMBs. It helps businesses gain efficiency in their inventory system through smart process automation. And with an agile system at its disposal, any business can remain on top of its inventories and make smarter decisions.

eçommerce companies of any size can use this inventory management system, which has built-in popular shipping services and cloud retailers. Likewise, this solution provides end-to-end tracking capabilities, which helps businesses keep track of their deliveries from start to the end. It also offers mobile tracking for iOS and Android gadgets.

Along with these great features, Zoho Inventory also comes with very flexible and affordable pricing schemes. Finally, you can even try it first without any cost when you sign up for a free trial.

Zoho Inventory

Zoho Inventory

Try out Zoho Inventory with their free trial

Key Features of Zoho Inventory

  • Automated reordering
  • Extensive integration
  • Inventory optimization
  • Sales analytics
  • Data import and export

Detailed Zoho Inventory Review

4. Zoho CRM

Zoho CRM dashboard

An award-winning web-based platform, Zoho CRM, is one of the most popular CRM applications worldwide. Used by millions of users across the world, this platform boosts business growth by building great customer relationships. With an easy-to-use dashboard, this solution is known for its robust lead, sales pipeline, and contact management.

Zoho CRM offers a host of efficiencies in your CRM-related activities. For instance, it can automate everyday tasks and help convert site visitors to become leads and prospects. What’s more, the platform allows efficient management of customer accounts and enables precise revenue forecasting.

You can try this app for free when you sign up for a free trial.

Zoho CRM

Zoho CRM

Try out Zoho CRM with their free trial

Key Features of Zoho CRM

  • Automation of key sales activities
  • Real-time access to vital business data
  • Dedicated mobile app
  • Efficient lead management
  • Optimum usage of social networks

Detailed Zoho CRM Review

5. Zoho Sites

Zoho Sites dashboard

Zoho Sites is an easy-to-use website builder that allows users to build high-quality websites in a matter of minutes. This powerful solution is so simple that it can be used without any prior coding experience or IT skills.

At its core is a smart drag-and-drop function that makes website building a breeze. This website builder software also uses common site elements and smart navigation patterns to attract site visitors. Likewise, Zoho Sites-built websites are mobile-optimized to ensure a seamless user experience no matter what device is used.

The vendor offers the platform for free, with basic features to build a website. For more premium functionalities, paid plans are available.

Key Features of Zoho Sites

  • Drag-and-drop Builder
  • Custom 301 Pages
  • Dynamic Content Management
  • Ecommerce Toolkit
  • Pre-built themes

Detailed Zoho Sites Review

6. Zoho Projects

Zoho Projects dashboard

Zoho Projects is designed to provide users the best project management experience. Project teams will appreciate the efficiency this solution brings since it facilitates project completion within schedule and budget. It helps simplify the entire project management process through robust automation and customization.

This project management software also enables project managers to be on top of all project-related activities using tools for efficient monitoring. Overall, Zoho Projects is packed with an extensive range of productivity tools to support project success.

Zoho Projects

Zoho Projects

Try out Zoho Projects with their free trial

Key Features of Zoho Projects

  • Project planning and collaboration
  • Team productivity
  • Global and project dashboards
  • Expense tracking
  • Knowledge sharing

Detailed Zoho Projects Review

7. Zoho Desk

Zoho Desk dashboard

Zoho Desk is a popular support desk software that helps businesses deliver top quality customer support to their clients. It is packed with robust tools that help boost agent productivity. The solution likewise offers analytics features that empower managers to easily determine operational areas for improvement.

Aside from helping make intelligent decisions, Zoho Desk also provides businesses with an extensive range of support channels and choices for delivering quality and timely customer support. With all these functionalities, users can easily build stronger business-client relationships, which inevitably translates to better profits.

Zoho Desk

Zoho Desk

Try out Zoho Desk with their free trial

Key Features of Zoho Desk

  • Ticketing system
  • Call center software
  • Reports and analytics
  • Agent productivity
  • Essential help desk tools

Detailed Zoho Desk Review

8. Zoho Social

Zoho Social dashboard

Zoho Social is a smart social media management software designed to help businesses harness the power of social networks. By enabling companies to connect with the right audience, this platform can boost business growth via a stronger online presence.

Aside from being able to monitor their social media marketing revenues, businesses can use Zoho Social for numerous tasks. For instance, it can be used to manage numerous social networks. Likewise, it can schedule unlimited postings and monitor keywords.

It offers robust social media publishing tools that help businesses deliver engaging content. Moreover, Zoho Social can automate the publishing of posts, whether instantly or per schedule, for various social networks.

Key Features of Zoho Social

  • Multi-channel marketing
  • Automatic and bulk scheduling
  • Single window management
  • Brand mentions
  • Reports and analytics

Detailed Zoho Social Review

9. Zoho SalesIQ

Zoho SalesIQ dashboard

Zoho SalesIQ is a top-tier live chat support and website monitoring solution. This platform works to analyze customer behavior and uses the generated data for enhancing marketing and sales campaigns. It also allows businesses to quickly respond to customer inquiries, which drives lead conversions.

Companies of any size can use this live chat software to engage their customers. By doing so, they can generate valuable BI to identify new leads and enhance their operational performance. Zoho SalesIQ is also capable of displaying various kinds of data, including customer location, visiting frequency, and site behavior.

Zoho offers small businesses a forever-free plan for up to 2 users. You can also try it for free when you sign up for a free trial.

Key Features of Zoho SalesIQ

  • CRM Data-based proactive triggers
  • Real-time traffic monitoring
  • Intelligent distinguishing of new from returning visitors
  • Visitors geolocation tracking
  • Actionable analytics

Detailed Zoho SalesIQ Review

10. Zoho Expense

Zoho Expense dashboard

Zoho Expense is among the most widely-used online expense reporting software in the market today. It is designed to streamline most financial transactions to hasten revenue generation. This solution does so by automating expense reporting, simplifying approvals, and enabling quick reimbursements.

This solution helps businesses automate a wide array of expense management tasks. For instance, it can automatically convert receipts into expenses. In turn, these expenses are instantly incorporated into a business database for reporting and analytics purposes.

What’s more, its premium plan is offered at a very affordable price of only $2.5 per user per month. You can even try it for free. You only need to sign up for its free trial.

Zoho Expense

Zoho Expense

Try out Zoho Expense with their free trial

Key Features of Zoho Expense

  • Auto-scan expense receipts
  • Real-time approval
  • Automated expense accounting
  • Guaranteed policy compliance
  • Streamlined multi-level approvals

Detailed Zoho Expense Review

11. Zoho Recruit

Zoho Recruit dashboard

Zoho Recruit is a leading recruitment management platform and applicant tracking system created for start-ups and SMBs. It is a multi-awarded solution, mainly due to its user-friendly dashboard and a great range of customizable functionalities.

This cloud-based solution is packed with robust HR management tools to streamline your hiring activities as well as back-office apps. It can help you to easily post job openings, secure potential candidates, evaluate CVs, and conduct interviews. Zoho Recruit is also mobile-friendly to allow your HR staff to continue their work even when on the go.

Zoho Recruit

Zoho Recruit

Try out Zoho Recruit with their free trial

Key Features of Zoho Recruit

  • Automated recruitment processes
  • Centralized applicant database
  • Robust security options
  • Candidate assessment made simple
  • Careers website page

Detailed Zoho Recruit Review

12. Zoho One

Zoho One dashboard

Zoho One is an advanced all-in-one business suite packed with over 35 solutions for businesses of any size or industry. This comprehensive platform is designed to boost sales and manage both front-end and back-end business activities. It can also enhance collaboration and communication among work teams to achieve better workflows.

What’s more, this robust solution provides business owners and managers with complete control over their business data. It also allows them to continue managing their operations even when they’re outside the office via mobile tools for both iOS and Android devices.

You can test all its innovative features for free. 

Key Features of Zoho One

  • An all-in-one platform with over 35 business applications
  • Facilitates an integrated business operation
  • Multi-device anytime, anywhere access
  • Browser-Based Conferencing
  • Private Team Social Network

Detailed Zoho One Review

So why choose Zoho?

We’ve just reviewed today’s 12 most popular of the 40-plus innovative software product offerings from Zoho. Essentially, all these 12 Zoho business applications have similar elements, yet differentiated by some unique functionalities. For instance, all of them are integrated solutions—meaning that they can all function with one another, although they can work as stand-alone apps. Likewise, each software can readily distinguish itself from its competition through its robust features and efficient tools.

Also, every Zoho product—from Zoho People to Zoho One—is known for ease-of-use and extensive integration with fellow Zoho products as well as third-party apps. Moreover, each Zoho application offers smart automation to simplify even the most cumbersome everyday task.

What’s more, all these Zoho products fall under the company’s core areas of focus. These categories are business applications, personal productivity, and collaboration, and communication. Furthermore, they’re all working and are accessible online, using any device or operating system.

Finally, it’s quite clear that, collectively, these software applications have been changing how we work, mostly for the better. Likewise, each Zoho product is transformative and very helpful in solving business problems.

Adam Goldberg

By Adam Goldberg

Adam Goldberg is a senior market research analyst and one of the key customer experience technology and CRM pioneers working for the FinancesOnline review team. He has been cooperating with FinancesOnline for over 5 years now. During that time Andrew has analyzed more than 2,000 CRM solutions and he’s well-known for his honest reviews and his unique perspective on challenges and opportunities posed by customer-centric innovation. He’s a strong believer in business process automation and the role it plays in customer data management, conversational intelligence, and customer engagement. His work has been mentioned in many major publications and media sites, including MSN, Springer, TheNextWeb, and CIO.

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