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Top 5 Incredibly Cheap Help Desk Software Products You Should Try

What is the best help desk software that is cheap?
The best help desk software that is cheap is arguably Zendesk. Aside from a flexible plan that starts at just $5 per agent per month, it also has a generous free trial period where you can try most of its premium features at no limitations. Zendesk can come as a stand-alone program or as part of a bundle called the Zendesk Suite, which contains three other apps that complement its core product.

How do you raise the efficiency of your business without costing an arm and a leg? One of the best ways to do so is to value customer feedback and maintain a relationship with them. As a business owner or manager, it is important that you engage with your customers and help them use your products and services to their best possible benefit.

Fortunately, we have today cheap help desk software that can handle troubleshooting assistance and gain insight from the experience of your customers, whether good or bad. However, some businesses equate cost with quality, but this is always not the case. There are a number of customer support platforms that provide excellent utility sans a huge capital outlay.

In this article, we’ll discuss five affordable help desk solutions that, despite their low price, provide reliable and efficient service. Any of them can also be your first step to building a help desk stack, as they scale to more advanced features to match your growing needs.

cheap help desk software

Top 5 Cheap Help Desk Software Table of Contents

Help desk software is a godsend in today’s shift to a customer- and subscriber-centric business. The Temkin Group, for example, has found that companies can recoup up to 70% of their investment in customer experience within three years.

However, adoption, implementation, and compatibility issues are real challenges toward a more unified customer service front. Your business may have the most expensive help desk solution, but if it does not fit well with how your organization is set up in the first place, then you are wasting some of your investment. If you have a fully optimized help desk solution running, you are more likely to enjoy a customer satisfaction rating of 95% as others do.

Jira Service Desk by Atlassian

It almost literally pays, before buying a full version of any help desk software program, to research your options. You can check online reviews to see if a certain solution matches your needs. It’s also a good idea to look at how it’s going to be implemented and maintained in your case.

1. Zendesk

zendesk dashboard

Our top-rated help desk software is Zendesk. Zendesk is a modular solution that forms one of the products in the Zendesk Suite. In this article, we’ll be referring to Zendesk Support, the core product of the suite.

Right from the outset, Zendesk’s modular nature allows you to use the software with only the functions that you need. With Zendesk, you have all you need to answer customer feedback and interaction in one simple interface and inbox. You can respond to messages and queries via templates and use data from widgets and the customer’s search history. This allows you to craft personalized responses rather than start a conversation from scratch all the time.

Zendesk

An award given to products our B2B experts find especially valuable for companies

Try out Zendesk with their free trial

Zendesk is highly configurable, allowing you to customize and integrate it with your existing customer service workflow or other relevant apps. The software comes with built-in customer satisfaction ratings and analytics via performance reports and dashboards. You can look at our business intelligence software reviews for tools that can make sense of the data you gather from Zendesk.

The solution starts at $5 a month per agent, including that full-featured free trial. In fact, the free trial starts at a mid-level Professional plan so you can experience more tools at your disposal before you upgrade to a paid plan.

Detailed Zendesk Review

2. Freshdesk

Freshdesk dashboard

Freshdesk was created to meet the demands of both small companies and large enterprises. It has a wide range of useful features, including multichannel capability, integrated game mechanics to improve agent productivity, multiple SLA policies, smart automation, and self-service portals.

Freshdesk

Freshdesk

Try out Freshdesk with their free trial

Freshdesk also offers a range of standard help desk features such as help desk ticketing, knowledge base, and community platform. Once set up, Freshdesk turns your support emails into tickets that you can track for fast and accurate response. What is more, the solution offers you the flexibility to link forum questions to a ticket and vice-versa, enabling you to create a more streamlined set of answers and responses.

One of the best help desk solutions, Freshdesk offers a flexible pricing plan, with a free plan for up to three users and a great free trial. Paid plans start at $15 a month per agent, billed annually.

Detailed Freshdesk Review

3. Salesforce Service Cloud

Salesforce Service Cloud-dashboard

Salesforce Service Cloud is a help desk and customer support platform designed to help you obtain quicker and more reliable case resolutions. It provides a 360-degree picture of every client, allowing you to fix issues on any channel and improve customer satisfaction. Your service staff will be able to uncover more relevant cross-sell and upsell possibilities by having access to information about the goods and services your clients already use.

Salesforce Service Cloud

Salesforce Service Cloud

Try out Salesforce Service Cloud with their free trial

Accessible from any location or device, Salesforce allows users to quickly check service insights and customize messages. These messages can even be set to be automatically activated by client interactions or service activities, making it easier for you to spot opportunities and challenges. To help you focus and optimize your resources, the platform also offers a service analytics dashboard.

A full customer care platform, Salesforce Service Cloud includes features and capabilities such as omnichannel routing, case management, account and contact management, and social media customer service. It offers more than just basic customer service capabilities; it also includes tools for improving marketing and customer interactions, recognizing opportunities and problems from any location or device, and coordinating field service activities.

Salesforce offers four pricing tiers starting with the Essentials plan that costs $25 per user per month. It comes with all-in-one sales and support features which are perfect for small and growing companies.

Detailed Salesforce Service Cloud Review

4. Zoho Desk

zoho desk dashboard example

Zoho Desk is an affordable help desk option. Like many on this list, it helps businesses render service to customers using tools that improve user productivity. It’s also armed with analytics and report generation functionalities that give managers the insight to determine relevant KPIs in agent performance. On the other hand, customers interacting with businesses that use Zoho Desk can find timely support.

Zoho Desk

Zoho Desk

Try out Zoho Desk with their free trial

Using this software furnishes support teams with the best tools. These include multiple support channels and task automation tailored to the needs of the customer. In addition, Zoho Desk enables employees from other departments to contribute to customer service, empowering them toward more consistent customer experience. Communications software can complement the way your team discusses the way you furnish customer support.

The vendor also has an appealing free trial where you can tinker with the features at no cost. Zoho Desk has three plans, starting at $12 per month per user.

Detailed Zoho Desk Review

5. Wix Answers

wix answers dashboard

Wix Answers is an all-in-one platform for customer assistance that integrates all available channels. A small support staff with a large number of customers and a desire to fix issues quickly and enhance the quality of their service would benefit greatly from this tool. If you’re a huge company that needs to handle hundreds of client inquiries and concerns every day, Wix Answers is a great fit since it combines all support channels in a one-tab workspace.

Wix Answers

Wix Answers

Try out Wix Answers with their free trial

Your agents can see and handle all of their support inquiries from their inboxes from right inside the Wix Answers workspace. Customer-agent encounters appear in a timeline interface. Agents will be able to serve clients more quickly as they have access to the ticket’s history and context. Wix Answers has a unique one-tab workspace that sets it apart from other help desk applications. Your agent will have quick and easy access to all the resources they require. There will be no more navigating between panels and menus or moving between tabs.

Agents may also benefit from Wix Answers’ sophisticated automation tools, which allow them to focus on more high-value tasks. There are real-time dashboards and data that may help managers keep an eye on their agents’ success across all channels, as well as workload. Overall, Wix Answers is a great option if you’re searching for cost-effective and versatile help desk software that you can utilize straight out of the box.

Wix Answers comes in four subscription packages, each designed for various organizations and operations. Their Self-Service plan only costs $24 per agent per month, which includes Wix’s powerful knowledge management functionality.

Detailed Wix Answers Review

Price Should Never Be a Factor in Help Desk Software

While these five help desk software apps are great and affordable, you might be tempted to think that low price is all that you should factor in deciding which application to buy. As we’ve demonstrated in this article, price alone does not make any application better than other similar apps.

Like any other tool, some pieces of software have features that are more apt for a certain business or size (or even circumstances). Look at each’s feature set and reviews, then make a decision based on which software makes more sense for your needs.

Consider Other Tools That Work With Your Budget

If your budget is not too tight, you might consider other tools to help your business realize more ROI.

One that easily comes to mind is survey software that you could run concurrently with your help desk app investment. The feedback you stand to gather from this solution should help you enhance customer experience and satisfaction.

Some help desk software solutions are also embedded in some CRM tools. If you’re interested in such a program, help yourself to our CRM software reviews to find the one that matches your organization’s requirements.

That said, some solutions perform much better than others because they have a combination of a comprehensive feature set while costing less. One such software is Zendesk, which tops this list. Zendesk offers a slew of features that you need for any organization to engage with its customers while having a powerful engine under the hood. It offers automation, simplicity, and analytics that are of great use to any department in a company. With its advanced features, you can deliver top-notch customer support and technical service.

Christopher Robinson

By Christopher Robinson

Christopher Robinson is a senior productivity research analyst who specializes in optimizing online collaboration and project management using Scrum and agile approaches. In his work, he always emphasizes the need for distributed work training and the formation of efficient work habits. His work was mentioned in various business publications, including Entrepreneur and InfoQ. He’s a strong proponent of the GTD model. He has been cooperating with the FinancesOnline team for 5 years now, and his publications always focus on practical aspects of productivity tools that can have an actual, transformative impact on a company.

1 Comments »
David Sandel says:

Hi

Do any of the packages reviewed allow for customized Help Desk ticket creation ?

Thanks!

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