RingCentral: Pros & Cons Of The Top Cloud Phone System

rcRingCentral is a popular phone system designed to make business communications easy to set up and manage from the start. Business executives and agents can use this single phone solution to engage in voice communications, online meetings, business conferences, and more. The system is cloud-based which means you can save the costs on software, hardware, training, maintenance, space etc. This helps companies to save resources and time, while at the same time making use of RingCentral’s top notch quality and capabilities. In this article, we take a detailed look at the RingCentral pros and cons to provide you with a good evaluation of its features and benefits so you can decide if it’s a system that you can use in your company.

In our test of popular cloud phone systems our experts have given RingCentral an impressive score after evaluating its main features such as ease of use, customization, integration, help and support, and more. 


An award given to products our B2B experts find especially valuable for companies

Try out RingCentral with their free trial

RingCentral offers flexible pricing plans that are suitable for the needs and budget of both small companies as well as large enterprises. There is also an excellent free trial plan which gives you the opportunity to test drive the application’s features free of any cost. It allows you to save money while figuring out how this phone system can help to boost your business growth. You can easily sign up for RingCentral free trial here

Top features of RingCentral include:

  • Multi-level IVR
  • Voicemail and greeting
  • Internet fax
  • Audio conferencing
  • Video conferencing
  • Cloud PBX
  • Auto-receptionist
  • Call recording
  • Call forwarding


RingCentral Office offers the following benefits:

  • Comes with all the advanced features of standard PBXs without the expensive hardware and maintenance
  • Optimized uptime in emergencies, or in case of loss of Internet connection
  • Phone numbers that allow you to go toll-free, local, or international
  • Enterprise-grade security such as bi-coastal, Tier 1 datacenters for cloud hosting, physical and biometric security, system hardening, 24/7 monitoring, and failover technology
  • Simplified end-user design that makes it easy to use and adopt the software and manage calls
  • Features that connect employees from anywhere, anytime, thus supporting BYOD (bring your own device) initiatives
  • Scalable features that grow with your business like adding more lines, users, extensions, and locations
  • Mobile app features for both administrators and users

Advantages of RingCentral

What makes RingCentral the preferred choice of numerous companies including top brands like BMW? It is because of the many strong points of the software and the immense benefits it offers to users. They also offer a flexible pricing plan and a great free trial offer. You can find out more about RingCentral pricing in our detailed analysis of the app. Here are its main advantages:

You Can Quickly Set Up a Sophisticated IP PBX

Setup takes just minutes. Simply register for an account, configure the settings, and your phone system is set up using the Internet. The vendor provides you witn an advanced phone system with all the standard PBX features, plus extra functionalities such as call management, online meetings, app integration, data security, mobile extensions etc.

You will receive a phone number in your email after which you can log into the RingCentral website to create extensions, enable an auto call attendant, set call queues, organize call groups, and configure rules for voice mail, call routing/blocking, and call forwarding. In short, you can do in a day on RingCentral what takes a week on traditional PBX systems. If you have complex phone configurations such as requesting a vanity number or transferring existing numbers, it can take a day or two more. The vendor’s support team will guide you through the on-boarding process for a smooth transition.

It Makes PBX Simple

RingCentral has a decade of R&D supporting its system and 300,000 deployments to fine tune the application. Its end-user interface is developed for non-technical administrators. You don’t need to install any hardware or do any technical configurations. The most complicated task is not about the software; it is about developing your call management rules for company-wide settings and individual extensions. Work out the rules and with only a few clicks you can set up the system for answering calls, call screening, call forwarding, alerts, recording, and missed call notifications. You just need to sort out which rules should be assigned to which departments, groups, and users.

More RingCentral Advantages

  • The phone system supports complex business rules
  • The vendor offers reliable customer and tech support
  • Web meetings are consistently stable. There are no audio issues, connectivity challenges, or dropped meetings.
  • Audio quality is crystal clear
  • IVR and call routing are easy to deploy
  • Software support is available for multiple devices and computers
  • The seamless fax functionality and chat feature are excellent additions
  • There are additional apps to communicate on mobile devices
  • Phones forward and ring multiple extensions easily
  • It is simple to add remote employees to your work environment
  • You can learn more about RingCentral features in our detailed review of the system

Drawbacks of RingCentral

Any software system has a its drawbacks and RingCentral is no exception, but in its case the issues are really minor and in no way affect the comfort of working with the service. Users have pointed out the following areas where the phone system lags a bit:

  • No direct Linux support (though you can use the web dashboard just fine)
  • Currently you can’t customize the conference call greeting message

The vendor is also constantly working to improve the phone system and make it more robust and effective.

Bottom line

Our detailed analysis of the RingCentral pros and cons shows that is definitely one of the best phone systems available in the market in terms of excellent features and reliable customer support. The vendor offers flexible pricing plans to suit your company’s needs and budget. It’s also possible use the great free trial plan to better understand how the software can be useful for your company. You can easily sign up for RingCentral free trial here.

Stephanie Seymour

By Stephanie Seymour

Stephanie Seymour is a senior business analyst and one of the crucial members of the FinancesOnline research team. She is a leading expert in the field of business intelligence and data science. She specializes in visual data discovery, cloud-based BI solutions, and big data analytics. She’s fascinated by how companies dealing with big data are increasingly embracing cloud business intelligence. In her software reviews, she always focuses on the aspects that let users share analytics and enhance findings with context.

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