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20 Best Appointment Scheduling Tools of 2022: Comparison of Features, Benefits, Pricing

We have updated this article with 2022 most current 20 best appointment scheduling tools for automating your management and monitoring of bookings, appointments, and schedules.

Calling to make appointments is a classic pain point that customers do not want to deal with in the digital age. Customers certainly don’t want to waste their precious time waiting on hold when they can book their appointments online through appointment scheduling software solutions.

These tools allow you to manage bookings, expand your customer base and, ultimately, increase your revenues. They can also be used to manage your staff availability vis-a-vis the work volume to avoid under- or over-staffing. They come in various price plans and feature sets, and are adaptive to different business scenarios, from legal services to hair salons. At the time of COVID-19, healthcare providers can avoid revenue loss by allowing their patients to book online.

In this 20 best appointment scheduling tools guide, we examined each of the app’s value propositions and its main market. While most of them feature the same standard tools, there are differences, albeit subtle. We highlight these unique features, unique being that they stand out among the app’s feature set.

leading appointment scheduling software

Booking appointments online is growing in popularity. In 2019, there were 1.5 million total online bookings made according to Bookedin’s report. 54% was made by online staff while 46% were booked by clients online. This statistic is one of the reasons why providing appointment scheduling online is crucial. In fact, 41% of clients are looking for businesses on social media while 25% use web referrals. Furthermore, clients are using devices such as mobile (82%), desktop (16%), and tablet (2%).

Sourced: Bookedin, 2019

Furthermore, appointment scheduling tools seem most beneficial to small business. Aside from expanding market reach via online booking, some of these apps provide online business listings and allow entrepreneurs to offer 24/7 booking without adding much to the operational budget. Aside from appointment scheduling, personalization is also crucial in online booking, Skift reports.

1. Simplybook.me

Simplybook.me is a free booking app (paid plans available) for up to 50 bookings and suits businesses of any size. The cloud app lets your clients book your service 24/7, while you receive real-time alerts. You also get email and SMS reminders leading to the appointment or get notified of changes or cancellations, if any. Moreover, a booking page can be embedded on your website or Facebook page.

We like how the app provides customized solutions. For instance, you can configure the interface with your brand colors or create multiple services for bookings. Furthermore, the app can collect customer feedback to help you gauge your service rating.

SimplyBook.me

SimplyBook.me

Try out SimplyBook.me with their free trial

It also added a new POS system where you can print invoices and accept cash and credit card payments on-site. Furthermore, you can leverage your marketing processes with its gift cards and coupons to build customer loyalty. The app also integrates with Google Calendar and the dashboard displays KPIs for quick lookups. It also accepts payment integration via Paypal, Dwolla, Zooz, Skrill, and Bitcoin. Other features to note include recurring tasks, group booking, and unit location.

What is unique about Simplybook.me?

  1. 24/7 booking with real-time alert
  2. Email and SMS reminders leading to the appointment
  3. Bitcoin integration on top of other payment processing integrations like PayPal, Dwolla, and Skrill

Detailed SimplyBook.me Review

2. vCita Online Scheduling

vCita Online Scheduling is a self-service event registration and appointment scheduling solution from vCita, which has over the years evolved to become a comprehensive business management and client engagement platform with components for online CRM to boost client communications, advanced lead-generating website widgets, online payments, email, and SMS campaigns and other tools that could create more business while enabling the provision of great service.

As the foundation platform from which other solutions sprang from, vCita Online scheduling now features a client portal that allows your clients to book, pay, reschedule or do other things to ensure you are able to connect with clients 24/7 without missing a beat.

vcita Online Scheduling

vcita Online Scheduling

Try out vcita Online Scheduling with their free trial

What is unique about vCita Online Scheduling?

  1. Booking for classes and other events is available 24/7, a convenient approach to appointment registration that is also available from any device.
  2. Multi-functional service that allows for clients to check messages, active appointments, make payments, even review invoices or documents.
  3. Handy and efficient, the application syncs with any calendar from desktop or phone devices so you won’t miss important events you have signed for.

Detailed vcita Online Scheduling Review

3. Acuity Scheduling

Acuity Scheduling is at the top of our list of the best appointment scheduling tools for 2022. The platform comes out on top thanks to its powerful scheduling capabilities, which benefit business owners and clients alike.

The platform makes it incredibly easy for clients to schedule appointments right on your website, without the need for calls or emails. Clients will be able to check your calendar, which is continuously updated to reflect your availability in real time. Built-in features also allow clients to reschedule or cancel appointments with just a few clicks. Want to reduce no-show rates? Acuity Scheduling lets you integrate online payment gateways like PayPal and Square into your website so clients must make deposits before their appointments are confirmed.

Detailed Acuity Scheduling Review

Acuity Scheduling also streamlines scheduling for businesses with more than one location. You can set up a calendar for each location to minimize mix-ups and keep your business’ schedules more organized. These calendars can be easily embedded into your website or social media profiles so clients can book appointments wherever they are.

The platform sends you a notification whenever new appointments are made on any of your calendars, so you don’t have to worry about bookings falling through the cracks even in your busy months. You can check your calendars and manage appointments even if you’re out of the office since Acuity Scheduling is web-based and accessible through a browser.

You can easily sign up for Acuity Scheduling free trial and get to know the features firsthand at no cost and without commitment.

What is unique about Acuity Scheduling?

  1. Timezones adjust according to the viewer
  2. Integrations with payment solutions like PayPal and Stripe
  3. Free app for single users
  4. White label option

4. TeamUp

TeamUp dashboard

Next on our list is TeamUp, an appointment scheduling software ideal for fitness businesses. Through the app, your clients can easily book their own appointments or register for your classes and membership plans. Customizing tools allow you to design events and workshops that match your brand. With the application, you can set class types, create one-time slots or recurring timeslots, and manage multiple bookings.

In one easy-to-understand scheduling calendar, your clients will have a complete view of your recurring classes, class types, and class ranges. Meanwhile, you can track each member’s class or event participation by adding member information that goes straight to your calendar.

Detailed TeamUp Review

TeamUp also helps you save time by automating repetitive processes like billing, receipts, and instructor payroll. Catch-up classes, waitlists, and payments are also automatically handled by the software.

Moreover, you can create customized membership plans and waivers. By generating customized signup forms, you get total control over the details you need to collect. Plus, TeamUp allows you to create a discount code system to support any promotion you have.

The pricing scheme ranges from $59/month for 0-50 clients to $179/month for 200 and more clients.

What is unique about TeamUp?

  1. Best suited for fitness studios, boxes, and gyms
  2. Set flexible pricing plans and membership limits
  3. Simple, intelligible online calendar
  4. Attendance tracking for members

5. 10to8

10to8 is a great cloud appointment tool that helps reduce no-shows and increase the clarity of your communication with clients to ensure no-hassle appointments. It comes free for small businesses for up to 100 monthly appointments and scalable to enterprise requirements such as volume appointments.

The app requires minimal administration and suits neighborhood shops including boutiques, salons and fitness gyms, and professional services like dental clinics, law firms, and tutorial services. For its intuitive feature set and budget-friendly price tiers, 10to8 is currently our top choice in this category.

Detailed 10to8 Review

More than just an appointment app, 10to8 is also a marketing tool that boosts sales and drives the bottom line. It expands your customer reach with intuitive features. The two-way calendar-integrated chat, for instance, enables real-time communication between you and clients. It syncs with popular calendar apps like Google Calendar, iCal, and Outlook, allowing for consolidated visibility on your messages from various sources.

Likewise, the app automatically alerts you and clients of upcoming appointments via email and SMS. You’re also notified of any change in the appointment, which reduces miscommunication and helps you manage expectations.

10to8 can also be utilized for resource management. Its rota management tool lets you coordinate staff availability and avoid schedule conflicts. If you have a small team, you can optimize their time with proper time and task management using the app.

The app is accessible from desktop and mobile and can be white-labeled. You can add a payment processing feature, too, to allow advanced deposits from customers using PayPal, Stripe, or SagePay.

The free version is good for up to 100 appointments per month, while paid plans start at $9.6 per month. 

What is unique about 10to8?

  1. Two-way calendar-integrated chat enables both you and clients to message each other in real time and with clarity and transparency.
  2. It has a free app for up to 100 appointments per month.
  3. Rota management helps you coordinate staff availability and optimize your resources.
  4. Payment processing can be integrated through PayPal, SagePay, and Stripe.
  5. Low entry price point at $9.6 per month, suits small shops with tight cash flow.

6. Checkfront

Checkfront is also one of the top 20 appointment scheduling tools on our list. The cloud appointment app integrates with popular online services for bookings and reservations. It also features payment processing and analytics to help you leverage data. As a booking platform, it’s popular with the travel industry, allowing them to integrate the features via API in their websites and CMS, and other key business systems for marketing, CRM, and business intelligence.

Bookings that can be performed in this app include reservations for accommodation, rentals, tour packages, and guiding services. Meantime, payment processing can be customized to accept full or partial payments, either which helps increase customer’s commitment to the appointment.

Detailed Checkfront Review

One standout Checkfront feature that we like is the inclusion of business intelligence. A sales and marketing analytics helps you measure your operational data, for instance, see where the majority of customers come from and your best months outside the holiday season. Other features include a mobile-optimized platform, SSL security protocol, and customer accounts. Pricing starts at $49 per month for up to 1,200 bookings per year.

What is unique about Checkfront?

  1. It’s vertical, servicing the specific booking needs of the travel industry
  2. Highly integrated with other business processes like CRM, sales, marketing, and CMS
  3. Business analytics digs up strategic insights from your operational data
  4. Can be tweaked for full or partial payment processing

7. Calendly

The cloud-hosted Calendly helps automate or streamline scheduling processes away from time-consuming and error-prone manual use of email and phone tags. The app is useful for managing corporate appointments such as demos, interviews, and client meetings, and suits small and medium-sized businesses.

It has a free app that integrates with Google Calendar, Outlook, and Office 365 and allows unlimited events. Aside from managing corporate schedules, the app can be utilized as a customer-facing tool to boost sales and improve customer service.

Detailed Calendly Review

In particular, its team scheduling and group events features make it easy to coordinate various parties’ schedules. This comes in handy when arranging organization-wide meetings or similar events. Other features that we like include metrics and reporting, open API, and privacy controls.

Pricing starts at $8 per user/month, which scales to enterprise discounts via quote.

What is unique about Calendly?

  1. This corporate event-centric app that helps you manage small and large meetings
  2. The free app allows unlimited events and integrates with popular email and calendar apps
  3. Can also be utilized for customer service or as a sales driver

8. Easy Busy Pets

Easy Busy Pets

Easy Busy Pets is an appointment scheduling, marketing, and management software in one. It is specifically designed for companies in the pet care industry, such as pet grooming, pet daycare, pet boarding, pet spa, pet sitting, and pet walking businesses. With Easy Busy Pets, users can easily create mobile-ready websites. The platform integrates its robust appointment scheduling functionality into the websites created by the users.

To help users provide their customers with the best services possible, Easy Busy Pets supports the creation of custom forms. Users can customize their own sign-up or booking form depending on the type of services they offer and the information they require from customers. Users can request customers to specify medical conditions and vaccinations their pets have had in the past, along with other special instructions or important reminders, for instance. With these forms filled out, service providers will know what to expect and be able to plan their service better. On the other hand, customers can feel assured that their pets will receive the best care when they arrive for their appointment.

Detailed Easy Busy Pets Review

Easy Busy Pets also offers a host of other features that make it ideal not just for appointment scheduling but for marketing and team management as well. Additionally, it supports review optimization and publication, which makes for organic social marketing and reputation management. It also integrates membership management to aid businesses that offer different service subscription levels.

You can check out the full features of Easy Busy Pets through the free trial. The regular subscription costs $75/month, with the option to add users at $5 each.

What is unique about Easy Busy Pets?

  1. It is specifically designed for pet care businesses
  2. It comes with a no-code website builder that allows users to design their own SEO and mobile-friendly website
  3. It integrates team schedule and payroll management

9. Appointment Plus

Appointment Plus is another corporate-focused scheduling software designed to help you manage client meetings. Small businesses can use it but the pricing is aptly designed for enterprise requirements.

The app has great automation, which frees you from cumbersome manual calendaring of dates. You and the other parties can easily spot open dates and agree on the schedule. Likewise, it helps you avoid schedule conflicts and coordinate key personnel’s calendars for group meetings. This can also be applied to managing internal meetings.

Detailed Appointment Plus Review

What we like most about the app is its over 500 configuration options to customize the interface and metrics like user permissions, open hours, and waiting lists.

Reminders are also automatically sent to relevant parties of the upcoming event, and the app has a mobile version for Android and iOS and is accessible anywhere you have an internet connection. The vendor offers four plans starting at $49 per month for ten users.

What is unique about Appointment Plus?

  1. Focused on managing client appointments but can be used to manage internal appointments
  2. Pricing designed for high volume appointments, suits enterprise needs best
  3. Over 500 configuration options

10. Bookeo

Bookeo serves the needs of three verticals, service providers, schools, and teachers; as well as tour and activity providers. But it also suits businesses of any size and type across myriad industries. Originally, the app catered to freelancers and small businesses like photographers, therapists, and car washing services, but it has since focused the feature set to accommodate the three market niches.

There are three separate modules available. The Bookeo Appointments helps service providers and professionals manage their scheduling and reservations – for example, massage therapists, photographers, kids’ parties. The Bookeo Class & Courses help you coordinate customer schedules and manage communications for, among others, art classes, cooking sessions, and yoga classes. The Bookeo Tours & Activities is ideal for guided tours, chartered packages, and escape room bookings.

Detailed Bookeo Review

The app can also be leveraged to increase revenues by minimizing no-shows, cancellations, and schedule conflicts. It also helps you provide better service and build long-term customer relationships.

Moreover, an online payment feature can be added to further speed up the booking-to-revenue process. Other key features that we like include website integration, calendar sync, integrated marketing tools, and business performance analytics.

Pricing starts at $14.95 per user/month for one consultant and one staff login access.

What is unique about Bookeo?

  1. Industry-specific tools for service providers and travel-related agencies
  2. Integrated marketing tools and business analytics
  3. The website-integrated tool allows self-service customer bookings

11. YouCanBook.me

YouCanBook.me is a free app (basic features) that integrates with multiple calendars and allows self-service bookings. It best suits freelancers and small businesses.

Bookings are done directly on the calendar for convenience and by customers. This frees you up from manual entries, while allowing simultaneous bookings and, thus, speed up the appointment process.

Detailed YouCanBook.me Review

The app integrates with Google Calendar and iCloud Calendar and features a personalized scheduling page for each customer. The page alerts them for the upcoming appointment or urgent changes made. Likewise, setup is as easy as simply linking your app account to the Google Calendar of iCloud Calendar.

We like how the app displays real-time bookings, which can be embedded on your website or Facebook page, preventing schedule conflicts or double bookings. Other notable features include tools for appointment padding, tentative bookings, and credit card payments.

Pricing starts at $10 per calendar/month.

What is unique about YouCanBook.me?

  1. A self-service page for customer bookings
  2. Multiple calendar integration including Google Calendar and iCal
  3. Free app for basic features

12. HouseCall Pro

HouseCall Pro is a mobile- and web-based appointment scheduling app designed to help service professionals manage different aspects of their business. The app actually consists of other functionalities beyond scheduling, such as billing, CRM, GPS tracking, job management, and quotes.

As an appointment tool, it solves the pain point of miscommunication and uncoordinated activities between the office and field teams to handle customer appointments.

Detailed HouseCall Pro Review

The app gives you the flexibility to handle last-minute changes with ease and avoid loss of time and revenue. Both the service professional and customer can communicate via SMS in real time inside the app to coordinate the latest updates regarding the appointment.

Likewise, it can be integrated with your website, Yelp page, or Facebook page. Pricing starts at $49 per month for one user.

What is unique about HouseCall Pro?

  1. Full-service functionalities including billing, email marketing, CRM, GPS tracking, and payment processing
  2. Allows direct SMS communication between the service provider and customer inside the app
  3. Can be embedded on your website, Yelp page, or Facebook page

13. Timetrade

Timetrade is an online appointment scheduling app that suits various sectors like retail banking, retail, and sales. It features multiple scheduling channels including via mobile, SMS, voice, and the app’s interface.

A concierge feature lets you queue customer bookings and manage query inflow. Likewise, the app lets you run analytics for actionable insights, for instance, campaign feedback and customer engagement.

Detailed Timetrade Review

The key feature we like is the Salesforce integration, which directly ties your bookings with the sales funnel. You can leverage this setup to push for more leads and deals, including repeat sales and upsell. Other important tools that we like are on-demand personalization, smart matching technology, and SOC 2 level 3 security.

What is unique about Timetrade?

  1. Salesforce integration integrates your bookings with your sales funnel
  2. Omnichannel for bookings including via text, mobile, and voice
  3. Concierge tool allows for queuing customer queries

14. Flash Appointments

Flash Appointments is a cloud scheduling tool targeted at training and learning centers but is also suitable for other service providers. It manages attendance and eliminates conflicting schedules or date mixups.

We find the app a good communication platform between you and your clients. You can message clients via the app to remind them of their appointments or track their learning progress or send follow-up messages for missed appointments. You can also use the app to thank your clients or conduct a short survey to gauge their overall experience.

Detailed Flash Appointments Review

Moreover, the app has a one-click Outlook Calendar sync. It features multiple user roles, automated password retrieval, and recurring appointments.

What is unique about Flash Appointments?

  1. It targets the appointment process requirements of learning and training centers
  2. An excellent communication platform between you and clients
  3. One-click Outlook Calendar

15. Appointy

Appointy is a robust online scheduling app ideal for both small and medium-sized businesses. It suits industries as varied as health, medicine, fitness, education, and government.

We like how it transforms your Facebook page into a booking platform by letting you add a custom tab. Your followers can book through the tab. You can also embed the app on your website and convert visitors to paying customers. Both channels can be set up with ease and don’t require coding skills.

Detailed Appointy Review

Likewise, the app comes with a free version for one user and featuring unlimited bookings and website integration. It is accessible from various devices including Android smartphones and iPhone. Other notable features to check are its back-to-back service booking, pre-payment options, and last-minute deals.

Pricing starts at $19.99 per month featuring customization options, email marketing, and analytics.

What is unique about Appointy?

  1. The Facebook custom tab allows your followers to book through your social media page
  2. Free app for one user with unlimited bookings
  3. Robust analytics

16. TIMIFY

TIMIFY is a free online appointment app (premium plan available) that turns your website and Facebook page into a booking platform. It is suitable for small businesses with scalable options to meet enterprise requirements.

The free app features 24/7 booking access using a customizable online calendar and self-service booking. Likewise, the freemium includes service and employee management that lets you optimize resources and customer management with no data caps.

Detailed TIMIFY Review

The app also consolidates all related information like bookings, your staff appointments, and customer details, for a more seamless organization. You can also opt for an SEO-optimized booking profile and get listed on the TIMIFY global business directory.

For advanced scheduling features, TIMIFY has a premium plan starting at $39.90 per month.

What is unique about TIMIFY?

  1. Free version with robust features including customizable calendar and employee management
  2. Booking-relevant records are associated, such as, staff appointments and customer information
  3. Listing on TIMIFY global business directory

17. AppointmentCore

AppointmentCore is a cloud scheduling software designed to leverage your Infusionsoft and Google Calendar for online bookings. It also integrates with key cloud meeting apps, such as GoToMeeting and ConferenceCalling.

The app lets you create time slots, where your clients choose their date. It also automatically creates the meeting in Infusionsoft or GoToMeeting. Invitations from both platforms are then sent to clients without manual entry.

Likewise, the app lets you set the lead time for last-minute bookings. Open dates are displayed with at least 48 hours prior notice. You can also set buffer time to help you prepare for a meeting.

Also, we like how the app gives you the flexibility to rotate your team’s availability. Pricing starts at $27 per month featuring unlimited booking links and appointments.

What is unique about AppointmentCore?

  1. Automated GoToMeeting and Infusionsoft link
  2. Staff availability management
  3. Provides configurable 48-hour lead time for last-minute bookings

18. Setmore

Setmore is a free lightweight scheduling platform (premium available) for entrepreneurs and small businesses, such as hair salons, spas, photography, medical, and consulting. It lets you reach more customers online via 24/7 online booking, and sends you alerts and reminders to ensure appointments are kept.

The app features an integrated calendar, being compatible with Google Calendar, Outlook Calendar, and Office 365. Likewise, it integrates with social pages such as Facebook and Instagram, and with key business apps like Slack, WordPress, and CRM solutions.

Setmore also allows payment processing and features mobile apps for Android and iOS, which lets you manage contact lists and sync your calendar on the go. Other key features include staff logins, reviews, class booking, and self-booking.

The premium plan starts at $25 per month featuring two-way calendar sync, credit card payments, and custom branding.

Detailed Setmore Review

What is unique about Setmore?

  1. Free app with robust features including 24/7 online booking platform and integration with Google Calendar, Outlook Calendar, and Office 365.
  2. Integrates with key social networks like Facebook and Instagram
  3. Mobile apps allow contact list management and calendar synchronization

19. Ovatu Manager

Ovatu Manager is a rich schedule software solution designed for fast-growing small businesses. It helps you maximize your schedules, bookings, and resources. It also accommodates different appointment types and multiple services for recurring bookings and class bookings, among others.

Standard tools include automated SMS reminders with in-app communication for replies and confirmations. The app also features more than just arranging schedules. We like the built-in reporting features that allow you to generate real-time financial documents and point-of-sale invoicing with a pre-built tax calculator.

Furthermore, Ovatu Manager works offline, allowing you to access your data and accept bookings even when the internet connection is down. The app syncs the data once you log online.

What is unique about Ovatu Manager?

  1. Offline-online sync allowing you to access data and accept bookings even when the internet is down
  2. Accepts different appointment types, such as recurring bookings and class bookings
  3. Built-in reporting that generates real-time financial reports

20. EssentialPIM

EssentialPIM

EssentialPIM (Personal Information Manager) is a flexible cloud management platform that offers a plethora of features for managing appointments, notes, tasks, emails, and more. It’s a cross-platform solution that can seamlessly synchronize data through different devices, like laptops and smartphones, and across various cloud applications such as Google Calendar, Drive, Outlook.com, Dropbox, and more.

The system also lets you organize and manage your data in more efficient ways with features such as cross-linking of items and tagging of data. This makes it easier to access and handle data more flexibly. Furthermore, EssentialPIM also ensures your data is protected from unauthorized access and loss by using encryption keys, SSL certificates, backups, and other advanced security features.

EssentialPIM has two main versions available — free and pro. The free version provides basic scheduling functionalities such as synchronization with iOS and Android, appointment calendar, notes, reminders, and more. The pro, on the other hand, offers three tiers of pricing ideal for different needs and business requirements.

Detailed EssentialPIM Review

What is unique about EssentialPIM?

  1. EssentialPIM Cloud takes care of transparently syncing all your data between different devices and apps through a secure cloud.
  2. Custom views of calendar, tasks, and schedules make it easier to keep track of appointments, notes, projects, etc.
  3. Fully supports desktop, Android, and iOS versions of the app, each tailored to its respective device.

Evaluating Your Options for Appointment Scheduling Software

With the shift to online platforms due to the COVID-19 pandemic, deploying an appointment scheduling software can be a differentiator for your business. Once businesses reopen under the new normal, such tools can help you reduce no-shows, communicate with clients, process payments, and more. Different vendors have different capabilities and functionalities, so think about whether the software is fit for the type of business you have. Also, list down what are your must-haves versus what are nice-to-haves as you consider your options.

If you would like to further narrow down your list of appointment scheduling, here is a more in-depth comparison of the top three appointment scheduling software.

Adam Goldberg

By Adam Goldberg

Adam Goldberg is a senior market research analyst and one of the key customer experience technology and CRM pioneers working for the FinancesOnline review team. He has been cooperating with FinancesOnline for over 5 years now. During that time Andrew has analyzed more than 2,000 CRM solutions and he’s well-known for his honest reviews and his unique perspective on challenges and opportunities posed by customer-centric innovation. He’s a strong believer in business process automation and the role it plays in customer data management, conversational intelligence, and customer engagement. His work has been mentioned in many major publications and media sites, including MSN, Springer, TheNextWeb, and CIO.

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