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Pros & Cons of Verified Reviews: Analysis of a Top Feedback & Reviews Management Software

What are the pros and cons of Verified Reviews?
The pros and cons of Verified Reviews are built around the application’s ability to collate feedback from your customers and/or clients while boosting your visibility to prospective ones. It has flexible plans, including a free trial, depending on your company’s needs. It’s cloud-based, so you can access it anywhere. Native mobile apps and wider integration, however, are a work in progress.

When was the last time you purchased anything without looking at a review? Especially today where the internet can allow prospects to look at others’ experience with your product and instantly make a judgment on it, managing your reputation can be even more demanding and important than ever. And there’s no way around it: consumer reviews can make or break a product. Or a company, for that matter!

A feedback and review management software, like Verified Reviews, can make this easier. With such a tool, you can collect reviews from customers who have tried your product (and want to tell the internet about it), build customer loyalty, and even boost your visibility and click-through rates. An F&R software, however, should have at a minimum all of these. The question is, what makes investing in Verified Reviews a different—or better—experience?

In this post on the pros and cons of Verified Reviews, we look at how it differs from its contemporaries. We also make a detailed analysis of its features and how it can benefit your business (and where it possibly won’t). Is the price justified for the utility it brings to your business? And would it really boost your sales? Learn more by reading our in-depth investigation.

verified reviews advantages

Almost 9 in 10 people read reviews before forking over their hard-earned cash. This is only prudent in an age of anti-patient advertising and quick fixes on the internet, where every imaginable thing can be sold. Consumers want an idea of whether a product they’re looking at can benefit them. They also want to know if it’s a wise purchase based on how others fared with it.

It gets a little more complicated as well. Most reviews are based on a 5-star system, where the product gets 5 stars for the best experience and 1 for the worst. This skews the system somewhat, which Paul Pavlou, a professor of management information systems at the Fox School of Business at Temple University, calls a “J-curve”. This means most people will either love or hate the product. As a result, people either give 5s or 1s. But as people are more predisposed to loving a product that they traded money for, you will find more 5 stars than otherwise.

Of course, reviews are not simply about the number of stars but the content of the review itself. It’s also important to note that reviews are just a part of the total consumer experience statistics disrupting how you engage your market. This is where a good feedback management tool is necessary. It will help you track, collect, and highlight the best and helpful reviews you earn. This way, you can build a loyal customer base and improve your business’s shortcomings—and even make your products and services more visible.

But can Verified Reviews really help you with this aspect? Let’s take a look at what it can really do.

Source: BrightLocal, Local Consumer Review Survey, 2018

What is Verified Reviews?

verified reviews dashboard example

Verified Reviews is a third-party review management software that can collect feedback from your customers and allow you to share them through an online channel. This creates a “feedback loop” in that it makes your products more visible, for example on a Google search. This makes people who see your hand-selected reviews more likely to buy your product, which, in turn, may translate to a good review.

The way this works is that Verified Reviews integrates with the world’s leading search engines, including Google, Yahoo, and Bing. It can also be a part of a larger marketing software system. This way, a business using Verified Reviews may turn up in a relevant search term with information about how others experienced your products. When the customer sees this and how others rated your products—for example, in Google’s rich snippets—it will give you a better chance to convert this interest to an actual sale.

If you want to check its comprehensive feature set you can easily sign up for Verified Reviews free trial here.

Verified Reviews

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Try out Verified Reviews with their free trial

The application uses the power of reviews to promote and spread the word about your products and services, but it does more than that. Verified Reviews can also track, measure, and analyze customer satisfaction after a purchase. Using the power of rich snippets, product listing ads, and SEO, it can also boost your click-through rates by as much as 17%, making Verified Reviews an essential tool when it comes to pursuing and converting leads.

Here’s an in-depth list of the benefits that come with this solution:

  • Customer feedback management
  • Customer and product review moderation, request, and notification
  • Negative feedback mediation
  • Email customization
  • Form customization
  • Centralized dashboard
  • Timeframe customization
  • Widget integration
  • Verified Reviews certificate creator
  • Facebook app and social sharing
  • Website review and live statistics
  • Report generation
  • Client support
  • Google API for rich snippets and PLAs
  • Net Promoter Score (NPS) survey
  • Offline reviews
  • Five supported languages
  • 15-day free trial

Pros & Cons of Verified Reviews

Customer feedback management

Reputation is everything, and in an increasingly digital retail industry, as these ecommerce research findings show, it’s even more so. Verified Reviews can utilize the reviews that your customers leave you and make them more visible to other potential customers.

Verified Reviews does this by collecting pertinent details about a customer that has purchased a product from you. These details include their email address, purchased products, their name, and order date. The application then automatically sends an email to the customer to request them to make a comment or feedback on the product. Once they do so, the software will capture it and forward it to you.

You can do any of the two things at this point—you can either publish it, from where it will be visible on your website or a Google search result (more on that later), or you can perform mediation. For the latter, this happens when you receive a bad review. The system allows you to send a message to the customer so you can come to an agreement before the review goes live. If the customer agrees to it, you can simply resend the review request after you’ve satisfied the customer adequately.

Depending on your settings, you can modify the content of the email and the form they can use to submit the feedback. You can also customize the delay before the system emails the customer for a review request, from instantly to up to a few days.

Additionally, your customers can look at all the reviews you have gathered on your website, from up to one year ago.

verified reviews management dashboard

The central review management dashboard, where you can see your reviews at a glance.

Rich Snippets and PLAs

A rich snippet is a supercharged Google search result. What this means is that unlike normal snippets with just the title of the page and a short description below it, a rich snippet may show a picture and a few more details, including an average star rating if the result is a product or an ad.

Verified Reviews makes full use of rich snippets. When your product or website appears in a search result, it will also feature how many “stars” it has gotten from other users. It does this by a Google API integration with Google Seller Ratings and Google My Business. Google recognizes the aggregate score of a certain product being searched using information from a feedback management software like Verified Reviews.

It does the same with a product listing ad (PLA), also known as a Google Shopping ad. This one is a bit more sales-y than a rich snippet, which is more organic and informative in nature. A PLA is a list of products relevant to the search term, which Google will display near the top or at the right of the results, often containing product images and pricing. When you have Verified Reviews installed on your website, Google will also see the average rating of your product and display it alongside other information in a PLA.

verified reviews and google seller ratings integration

An example of how Google Seller Ratings pulls data from Verified Reviews.

Integrations and social sharing

No software solution is complete today without some form of integration, and Verified Reviews does not disappoint. It comes integrated with Google, Bing, Yahoo, and Zendesk out of the box, but it can also integrate natively with Magento and BigCommerce. Using Zapier also opens it up to other tools you may already be using, such as Shopify, Evernote, Todoist, and Slack.

The application is constantly updated, so new integrations will likely be added. At the moment, some integrations are lacking, such as with Salesforce, though the active development team may add it in a future update.

Verified Reviews also has a Facebook app. This app (or extension) can work with your Facebook business page, which you can use to reach out to a bigger audience. The extension works to collect reviews and post them on your business page.

User experience and support

Verified Reviews is a cloud-based platform, which means you can access it anytime and anywhere. Unfortunately, it has no native mobile app, although you can still use its features using the mobile applications that it integrates with.

On the UI side, the software has an intuitive interface that can you can set up in less than an hour using a simple widget on your website. The application itself uses a centralized dashboard where you can see your total reviews or reviews in a certain time frame, moderate pending reviews, and perform mediation on outstanding negative feedback.

You can do all this in one common “moderation area”, from where you can see order details and the customer’s purchase history. You can also customize your email delivery, content, and forms and create your Verified Reviews certificate and seal through the application’s various tools.

A common opinion of its user base is that the app changes its layout every now and then. These changes are minor, however, such as button or link placements. It’s also an indicator that its developers are constantly updating it with new features.

On the technical and customer support side, Verified Reviews can also walk you through the process if you’re stuck or don’t know what to do next. With support for five languages—English, French (the developer’s native language), German, Spanish, and Russian—you can be sure to find the help and the precise instruction you need. You may need to look at a world clock, however, as their live support is only during office hours.

The system also has training support, which includes documentation and manuals, in-person training, or a live demo online. There are no webinars at this time.

verified reviews analytics

Verified Reviews also lets you analyze orders vs. ratings.

Flexible packages

Verified Reviews offers a 15-day free trial, with all features of the other premium plans and no pressure. Using the app’s service however needs a Verified Reviews account, which is free.

On the paid side, Verified Reviews offers six tiers of premium, starting at $99 for the Silver plan. This includes all features, but with a limitation of 400 orders that refreshes each month. As you ascend the tiers, more orders are unlocked (and with a corresponding jump in price)—1,000 orders for Gold, 2,000 for Platinum, 6,000 for Diamond, and 15,000 for Ultimate. The last tier, Infinite, is a quote-based plan for businesses that see over 15,000 orders a month.

Each order beyond the maximum is charged, starting at $0.11 in Silver, and decreasing as your plan scales up.

The flexibility of these plans means you only need to pay for the package that suits the volume of your customer purchases, and then scale up as needed. Verified Reviews also includes an easy cancelation procedure if you think the service is not benefiting you as well as you think it should.

Do you need Verified Reviews for your business?

On average, a person would read about 10 online reviews before committing to a product. In addition, people need to see at least 40 reviews of any single product to believe the accuracy of its “stars”.

This means collecting, gathering, and presenting all these reviews to a prospective consumer is critical. No one likes a product, service, or company with no reviews; it’s suspect and unthinkable in today’s era where everyone has an opinion on anything, based on customer review statistics. Therefore, putting others’ experience and ratings on a medium they encounter almost every day—a search engine—will always be a benefit for any seller looking to expand their reach.

This is where Verified Reviews shine. It’s simple, easy to set up, and supports all features you would need a feedback and review manager to do. While it doesn’t have a wide range of integration as others, it does its job quite well. It runs seamlessly and provides you all the help you need to consolidate feedback and leverage them as a promotional device.

But don’t just rely on our review of the pros and cons of Verified Reviews. You can see for yourself if it is right for your business when you sign up for Verified Reviews free trial here and explore the software’s capabilities.

Allan Jay

By Allan Jay

Allan Jay is FinancesOnline’s resident B2B expert with over a decade of experience in the SaaS space. He has worked with vendors primarily as a consultant in the UX analysis and design stages, lending to his reviews a strong user-centric angle. A management professional by training, he adds the business perspective to software development. He likes validating a product against workflows and business goals, two metrics, he believes, by which software is ultimately measured.

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