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10 Best Communications Software Systems

What is the best communication software?
The best communication software is RingCentral, which provides enterprise-grade communication functionalities such as fax, SMS, voicemail, call handling and BYOD. The cloud-based system works in any software environment, integrating with known applications like Dropbox, Zendesk, Salesforce, and Google. It is simple enough to use so that even non-technical users can exploit its features with ease.

The COVID-19 pandemic and the drastic health protocols that came with it—social distancing, quarantines, and lockdowns—have changed the way people communicate. At a time when individuals are constrained to separate from their families and friends, people had no choice but to use digital communication tools to stay in touch with their loved ones. These tools, particularly communication software, have enabled users to maintain a semblance of social normalcy during the pandemic.

Despite the benefits they offer, not all solutions are created equal, however, so to give you a better idea of how these solutions work and the options that you have, we have compiled a list of the top 10 communication software available. We’ll discuss their key features, functionalities, along with their unique selling propositions so you don’t have to labor on these tasks and expend an unnecessary amount of time and resources. Think of it as a tour of the vast sea of communication software. By the time you’re done reading, you should be able to choose the right tool for your organization.

communications software

 

Aside from bringing people together, communication software has also made headways into the business world. Companies, in a bid to perpetuate their operations, have turned to the technology. This has resulted in the creation of more distributed teams. This development proved beneficial to vendors such as in the case of Zoom, whose daily users rose to 200 million in March 2020 from 10 million in December 2019.

Source: statista.com

One particular sector that benefited from the use of communication software is the healthcare industry. Remote patient consultation and care delivery have become the order of the day as healthcare institutions strive to keep physical contact to a minimum. This development plays a key role in the popularity of leading communications software.

On the business side, it is no secret that businesses like online retailers, service providers, and knowledge workers all need quality communications software to eliminate the fuss that could arise from limited information access. Using top communication platforms, teams actually work as teams, saving time and boosting the productivity of their businesses. Let’s examine how these best communications software applications make this possible:

10 Best Communications Software Systems

1. RingCentral

RingCentral dashboard example

First in our list of best communications software is RingCentral, a well-known cloud phone system. Unlike what a company would expect from a phone system (and which usually goes down to purchasing hardware and installing applications), RingCentral is one of those apps you set up and manage in minutes. It is basically a testament to how cloud-based solutions help small businesses.

RingCentral offers a variety of enterprise-level communication capabilities, including texting, call handling, voicemail, fax, mobile apps, and even BYOD. It will blend seamlessly within your already installed software infrastructure, and you won’t have to bother your IT department to make data run smoothly from leading business apps such as Zendesk, Desk, Dropbox, Google, Salesforce, and the Microsoft suite. In fact, RingCentral will hardly ever make you rely on technical support, as using it is simplified specifically to suit the needs of less savvy users. Finally, RingCentral is also suitable for audio and video conferencing, even if its flexible pricing scheme is not such a financial burden as similar apps can be.

You can use all the features for free for a period of time to see if the software matches your needs.

RingCentral

An award given to products our B2B experts find especially valuable for companies

Try out RingCentral with their free trial

Key Features of RingCentral

  1. It can be set up and used within the same day.
  2. It has an easy-to-use interface that even non-technical users can navigate.
  3. You do not need to invest in additional software, hardware or maintenance to efficiently use the system.
  4. It allows you to use your smartphones as BYOD line extensions.

Detailed RingCentral Review

2. RingCentral Classic

RingCentral Classic dashboard

RingCentral Classic, formerly known as Glip, is a completely free team communication tool that includes video meetings, voice conferencing, and group chat. Its security, dependability, and carrier-grade quality can be ensured, thanks to RingCentral’s foundation. You and your team may meet at any time, on any device, and there is no need to download anything to use it.

With its task creation and management features, you can increase your productivity. Assigning a primary point of contact to each activity is made easier with these tools. Groups can be named for easy identification if they are assigned to teams for specific tasks. As a consequence, you may improve responsibility within your business and ensure that deadlines are met as well.

Glip

Glip

Try out Glip with their free trial

Key Features of RingCentral Classic

  1. Unlimited meeting duration and users per account allow growing organizations to save time and money.
  2. No downloads are needed with an on-click host and join, which makes online meetings much easier.
  3. Integration with most business productivity software such as Gmail, Google Workplace, Microsoft Teams, and Office 365.
  4. Cloud recording helps save meetings on the fly and save them to the cloud for seven days.

Detailed Glip Review

3. GoToConnect

GoToConnect dashboard

GoToConnect is a highly recommended solution that consolidates communication and collaboration tools in one platform. A cloud-based communication system, GoToConnect provides all the essential tools you need to operate your business virtually, such as phone system, text, chat, video conferencing, and VoIP that can be deployed from various devices including mobile.

Using GoToConnect’s video conferencing feature, you can launch video meetings in an instant without having to switch from a chat to a video app. You can also meet with up to 250 participants in one video conference session, as well as share your screen with them for a more effective presentation.

GoToConnect (formerly Jive)

GoToConnect (formerly Jive)

Try out GoToConnect (formerly Jive) with their free trial

Other tools included in GoToConnect are call forwarding capabilities, automated answering and call routing, virtual voicemails, ring groups, and cloud PBX among others. In terms of integration, GoToConnect works with Slack, Salesforce, InformaCast, Zoho, etc.

Pricing plans for GoToConnect starts at $19.95/user per month.

Key Features of GoToConnect

  1. Unified communication and collaboration tools.
  2. Provides video and screensharing feature.
  3. Cost efficient cloud PBX.

Detailed GoToConnect (formerly Jive) Review

4. Flock

Flock dashboard

Flock is a robust communications software with dynamic collaboration tools. With this, organizations of all sizes can connect disparate teams. Thus, workers who need to work together with colleagues from different departments can do so frictionlessly. On top of that, Flock can help business units get rid of convoluted email threads for more seamless exchanges.

This platform is also capable of video conferencing and screen sharing. The former is beneficial to geographically distributed teams that need to have regular on-air meetings. Meanwhile, the latter can be helpful when there is a need to demonstrate actions or ideas from the main presenter’s screen.

Flock

Flock

Try out Flock with their free trial

Key Features of Flock

  1. It lets users communicate one-on-one.
  2. It allows file sharing on group channels.
  3. It enables users to communicate via video.
  4. It has a screen-sharing feature.

Detailed Flock Review

5. GoToMeeting

GoToMeeting dashboard

A cloud-based platform designed for business use, GoToMeeting is a web conferencing application accessible and deployable from different devices, such as desktop, web, and mobile. Participants are also not required to have a GoToMeeting account as long as they are invited by the organizer of the meeting. This communication solution is also ideal for large group conferences as it can accommodate up to 3,000 participants.

Aside from the web conferencing feature, GoToMeeting comes with a meeting scheduler, one-click recording, desktop/application sharing, toll-free options, drawing tools, virtual whiteboard, etc. Pricing starts at $12/organizer per month (billed annually), which accommodates a maximum of 150 participants.

GoToMeeting

GoToMeeting

Try out GoToMeeting with their free trial

Key Features of GoToMeeting

  1. Can accommodate a large number of virtual audience.
  2. No registration required for participants.
  3. No meeting limits.

Detailed GoToMeeting Review

6. Speakap

Speakap dashboard

Using Speakap, employees can stay in touch, collaborate, and get more done no matter where they are in the world. It provides branded and secure communication solutions that allow businesses to connect with their whole workforce. The platform comes with an employee hub created to engage employees at all levels. Similarly, workers have access to company information in one application.

Speakap promotes the seamless flow of communication in any business, from basic messaging to mission-critical sensitive information. It also keeps everyone up to date with real-time data, events, and alerts. To top it all off, the site mimics popular features found in private social media applications. This means users can enjoy its features with little to no training at all.

Speakap

Speakap

Try out Speakap with their free trial

Key Features of Speakap

  1. It provides personalized content to employees through timelines, polls, files, and more, similar to a social media app.
  2. Customizable to your organization’s workflow and processes through its seamless admin functionalities.
  3. Connects to most productivity tools such as Sharepoint, ADP, Workday, and more.
  4. View advanced analytics using Speakap’s Compass feature, which provides all behavioral data and turns them into actionable insights.

Detailed Speakap Review

7. Aircall

Aircall dashboard

Aircall is a cutting-edge phone system for companies in need of a full-service call center. Developing a specialized sales or support staff no longer necessitates the installation of real telephone lines. A VoIP system may be quickly and easily set up to begin communicating with your consumers right immediately. A single system makes it simple to set up both inbound and outbound call centers with Aircall.

Your team’s command and control center is the Aircall Dashboard. The live stream allows you to see what your team members are doing at any given time. Listen to live calls and teach your agents all in one spot using this platform. The Calls Overview and Statistics it provides will help you make sure your contact center is running at peak efficiency. It ensures that your support and sales team are maintaining high-quality call services at all times.

Aircall

Aircall

Try out Aircall with their free trial

Key features of Aircall

  1. With Aircall, there’s no need to invest in expensive communications hardware and set-up is quick and easy.
  2. You can easily connect with your existing tools such as help desk solutions, CRM systems, and other business apps.
  3. It is easy to monitor your team or individual agents along with real-time stats.
  4. Create new workflows, teams, and even phone numbers on the fly as new business opportunities arise.

Detailed Aircall Review

8. ProjectManager

ProjectManager dashboard example

Although primarily a project management tool, ProjectManager offers a wide array of communication features that help managers and team members stay on top of their tasks. It combines robust collaboration and project management features, making it one of the most popular systems of its kind in the market. Project collaboration is made easy with the tool, with members allowed to post task updates from anywhere at any given time.

The system provides users with updates in realtime, directly from the dashboard, making Project Manager the ideal solution for those who operate teams around the world. This means that you get a clear view of project status and tasks and other relevant information. It also makes room for project discussions online, keeping everyone in the loop at all times. If you need to, you can create group discussions and send chat invites to colleagues.

Key Features of ProjectManager

  1. It can be used by those handling small or large projects.
  2. You can use it to allocate assets and resources.
  3. It effectively manages and tracks tasks.
  4. It displays real-time project updates on its dashboard.

Detailed ProjectManager Review

9. Workplace by Facebook

Workplace by Facebook dashboard example

The social media behemoth figures in our list of the 10 best communication software systems through Workplace by Facebook. The application is everything you know about Facebook, except this one is geared towards empowering teams to communicate and message one another in real time. And as with Facebook, you get to create groups or join them, organize any corporate or business event and make sure the stakeholders get the notice and schedule they need. What you get with all these is a nifty, familiar platform to generate information or share them.

Employees can create the profiles they want as with the social app, leverage the instant messaging app to ask a question or get an answer, pronto. Employees can jump departments to join groups that they feel they have more connection, and be happier and productive for good measure.

Detailed Workplace by Facebook Review

Happy, connected employees are matched by their employer businesses that can leverage the communication hub to distribute information, tasks, special requests or anything that just makes it easy to advance the companies forward. They get a powerful multimedia solution that allows them to set up events, conduct presentations, stream videos or record them for future reference.

As with other Facebook offerings, this one is reasonably priced so businesses of any size will have a hard time looking for another solution elsewhere.

Key Features of Workplace by Facebook

  1. Provides superior communication capabilities.
  2. Promotes engagements amid diversity.
  3. Real-time messaging and group discussions facilitate better collaboration.
  4. Outstanding integration capabilities in a familiar environment.

10. Slack

Slack dashboard example

Slack presents a whole new level of instant messaging, uniting various communication channels in one platform. It is another one of our popular and top-rated communication apps, which helps both individuals and businesses to communicate and store their interaction data in a searchable and actionable database.

What is really impressive about Slack is that it never stops developing. It was introduced as a basic chat app but grew to be an all-in-one business communication service that now integrates with many popular systems to make sharing as easy as possible. In fact, you can count on numerous configurable synchronization features to make sure data will run smoothly and without delay. On top of that, you will have access to native mobile apps to communicate and share on the go.

Detailed Slack Review

Other important features you should consider checking are the configurable and flexible notifications (both for the phone and the desktop app), the webhooks and the open API which allows integration with every business app you may be using, 1:1 private messaging, open communication channels, snippets, emoji support, and many others.

Key Features of Slack

  1. It collects and stores conversations in a single location.
  2. It comes with an easy-to-use dashboard.
  3. It can easily switch from asynchronous to synchronous convos.
  4. It integrates with popular third-party applications.

Communication Software: Technologies Ahead

With the technology train showing no sign of stopping, communication apps are bound to hitch a ride and further expand their functionalities and corresponding benefits. Despite the numerous features that users currently enjoy, the largely untapped potentials of these tools have yet to be seen. The following are but some of the technology trends that are expected to change the communication landscape.

Use of Artificial Intelligence

AI tools have changed the way companies communicate, inside and out. And because this technology comes with machine learning capabilities, it can very well change the way we communicate. In addition, it is expected to replace 50% of human communication jobs in the near future. When applied to business communication, this technology cannot only speed up the process but use human behavior to improve it.

Block Chain Technology

Although yet to find its niche application, blockchain is beginning to emerge as an important tool for communication. Its ability to store data could result in a single database for all communications data.

Personal Digital Assistants

Personal digital assistants shocked the world when it successfully booked a haircut appointment the way a human would. Imagine using the technology to answer phone calls, send emails or SMS. However, just like in the case of AI, its use could result in a great reduction in human jobs.

Use of Chatbots

Currently a key technology in customer service, chatbots provide businesses with automated interactions with their customers. They keep clients and prospects engaged while they roam websites and still be able to address queries and concerns. They likewise employ machine learning, allowing them to provide smart responses to specific questions. Thousands of queries can be handled, making them a lot proficient in tasking than human agents.

Communications software undeniably became an overnight sensation at the onset of the COVID-19 pandemic. The exponential increase in Zoom’s user base is a testament to this. This technology was a real lifesaver, not only for people isolated by the pandemic but also for businesses that embraced remote work in order to get on with their operations. Most prominent of these companies are those in the healthcare business, choosing to take advantage of communication software to continue providing patient care and consultations.

Having read our list, you now may have an idea of what tool will work best for you. However, before you sign on that dotted line, take time to consider the features that you need in such a platform. You can likewise go for free trials and see what a product can do for you. Or even better, you can take our top solution for a test drive if you sign up for free RingCentral trial here.

Stephanie Seymour

By Stephanie Seymour

Stephanie Seymour is a senior business analyst and one of the crucial members of the FinancesOnline research team. She is a leading expert in the field of business intelligence and data science. She specializes in visual data discovery, cloud-based BI solutions, and big data analytics. She’s fascinated by how companies dealing with big data are increasingly embracing cloud business intelligence. In her software reviews, she always focuses on the aspects that let users share analytics and enhance findings with context.

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