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What is IT Asset Management Software?

IT asset management software is a type of inventory monitoring software that is designed for the needs of IT managers. It can track from one to millions of pieces of hard and soft technology assets. Plus, the platform can integrate seamlessly with your service desk, networks, and servers to help you troubleshoot issues efficiently. Most IT asset management software solutions are created for inventory oversight and can track an enterprise’s entire networking inventory and technology services. Show moreAdvanced programs can automate these and other processes, enable tighter information management and asset control required for reporting and service desk resolution, and integrate with other IT requirements such as client management. Start by checking our leader Freshservice, and other recommended solutions in this category.Show less

How was this ranking made?

To devise this list of best IT Asset Management Software we have evaluated 76 trending applications currently available on the market, contrasting their features, how easy are they are to learn, client service, available integrations and mobile support with our exclusive SmartScoreTM rating algorithm. This ranking has been developed by Nestor Gilbert, our B2B expert dedicated to the IT Asset Management Software category.

List of Top 12 IT Asset Management Software

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1. Freshservice

Our score: 9.4 User satisfaction: 97%

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.

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2. SysAid

Our score: 9.2 User satisfaction: 98%

Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.

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3. monday.com

Our score: 9.8 User satisfaction: 99%

An industry-leading collaboration and communication app for on-site and remote work teams. This software offers a collaboration-first interface that allows users to build Boards with a wide variety of powerful columns. With this flexibility, the software allows teams to handle any type of project. The platform also seamlessly integrates with third-party apps to ensure easier adoption.

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4. Salesforce Service Cloud

Our score: 9.6 User satisfaction: 97%

A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.

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5. Atera

Our score: 9.0 User satisfaction: 100%

Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.

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6. NinjaOne (Formerly NinjaRMM)

Our score: 8.6 User satisfaction: 93%

An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.

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7. ManageEngine ServiceDesk

Our score: 8.7 User satisfaction: 100%

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.

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8. ServiceNow Asset Management

Our score: 9.7 User satisfaction: 95%

An innovative tool that empowers businesses to better monitor their IT assets and related configurations. This solution helps users optimize their resource utilization as well as proactively maintain IT resources and quickly replace faulty assets. Overall, it facilitates asset lifecycle optimization to achieve the best possible ROI.

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9. Jira Service Desk

Our score: 9.0 User satisfaction: 96%

A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.

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10. BigID

Our score: 8.7 User satisfaction: 97%

A modern data intelligence platform that enables enterprises to discover, manage, and protect data critical to their business. Powered by machine learning, the software allows for more efficient, consistent, and scalable data governance across any data in the cloud or data centers. It makes it possible for companies to know their data and take action for protection, privacy, and perspective.

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11. Agiloft Agile Service Desk Suite

Our score: 8.8 User satisfaction: 91%

A host of integrated service desk tools for efficient and alert operations.

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12. Oomnitza

Our score: 7.7 User satisfaction: 100%

A full-featured IT asset management software replete with configuration, automation, and integration capabilities.

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IT Asset Management Software Guide

Table of contents

Industry Report - IT Asset Management Software for 2021

In order to achieve full objectivity the position in our CloudRank™ is based on:

  • Expert Score: which involves extensive analysis by our internal team which carefully examined all key elements of each software and testing it in real-life situations
  • User Score: which involves an aggregated opinion of actual users of each product whose identity was properly verified
  • Market Position: which involves general recognition of a given vendor on the market and reflects its overall popularity and reach
What do the tiers in CloudRank™ mean?

What do the tiers in CloudRank™ mean?

We’ve calculated a score for each product based on the average experience shared by our users in their product reviews and arranged the list in three tiers. You can see the methodology below on how the calculations were made.

  • Leaders: those with a User Score of 8.1 or higher; this tier includes products that are currently leaders on the market and are appreciated by both experts and actual users. They always represent the best of what the IT Asset Management Software market has to offer and are all worth trying out if you’re looking for a reliable solution.
  • Contenders: those with a User Score between 7.6 and 8.1; this tier includes high-quality products that still have some minor drawbacks that prevent them from becoming leaders on the market. They always represent well-designed tools that, over time, will most likely develop into market leaders as the missing features are added.
  • Rising Stars: those with a User Score between 6.2 and 7.6; this tier includes products that have high-potential but still lack some crucial features or services expected from a leading solution. They are products with solid foundations and a vision that makes us eager to see what they will become as their solution improves in the future.

Regardless of their tier, all products included in our CloudRank™ are popular, quality products considered top-performers by our team of experts. Make sure you read a more detailed review of each solution to find one that will work best for your specific needs and budget.

Show less
Rising Star
Contenders
Front-Runners

MARKET POSITION

A score between 1 and 10 based on popularity and market reach of each product.

TOTAL score

A score between 1 and 10 based on the average of our Expert Score and User Score.

How does CloudRank™ work?

Arrow top

Market Position

A score between 1 and 10 based on popularity and market reach of each product.

Arrow right

Total Score

A score between 1 and 10 based on the average of our Expert Score and User Score.

CloudRank™ tier

Based on product's total score.

Rising Star

Contender

Front Runners

25 Most Popular IT Asset Management Software

Here is a list of all 25 IT Asset Management Software solutions evaluated with our CloudRank™ analysis. We have compared their features, user satisfaction, market presence and other key factors in an in-depth analysis you can find below:

1. ServiceNow Asset Management

8.34
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.34
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Support ticketing

%

Compliance reporting

%

Device discovery

%

Automatic identification of assets

%

Asset inventory streamlining

%
Worst features

Configuration management database

%

Hardware monitoring

%

Software asset management

%

License compliance

%

2. Jira Service Desk

8.20
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.20
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Asset inventory streamlining

%

Configuration management database

%

License compliance

%

Support ticketing

%

Automatic identification of assets

%
Worst features

Device discovery

%

Purchase orders & contracts

%

Hardware monitoring

%

Remote control

%

Compliance reporting

%

3. Freshservice

8.17
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.17
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Support ticketing

%

License compliance

%

Remote control

%

Software usage

%

Hardware monitoring

%
Worst features

Software asset management

%

Asset inventory streamlining

%

Automatic identification of assets

%

Configuration management database

%

4. Infor EAM

8.08
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.08
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Asset inventory streamlining

%

License compliance

%

Device discovery

%

Hardware monitoring

%

Purchase orders & contracts

%
Worst features

Automatic identification of assets

%

5. SolarWinds Service Desk

8.00
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.00
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Hardware monitoring

%

Support ticketing

%

Asset inventory streamlining

%

Compliance reporting

%

Automatic identification of assets

%
Worst features

Purchase orders & contracts

%

Software usage

%

Software asset management

%

Configuration management database

%

License compliance

%

6. Atera

8.00
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.00
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Remote control

%

License compliance

%

Software asset management

%

Asset inventory streamlining

%

Device discovery

%
Worst features

Support ticketing

%

Hardware monitoring

%

Automatic identification of assets

%

Compliance reporting

%

Configuration management database

%

7. NinjaOne (Formerly NinjaRMM)

7.81
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.81
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Hardware monitoring

%

Remote control

%

Asset inventory streamlining

%

License compliance

%

Software asset management

%
Worst features

Device discovery

%

Compliance reporting

%

Configuration management database

%

Support ticketing

%

Software usage

%

8. UpKeep

7.75
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.75
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Hardware monitoring

%

Configuration management database

%

Compliance reporting

%

License compliance

%

Software asset management

%
Worst features

9. Jamf Pro

7.71
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.71
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

License compliance

%

Software asset management

%

Configuration management database

%

Asset inventory streamlining

%

Compliance reporting

%
Worst features

Device discovery

%

Hardware monitoring

%

Automatic identification of assets

%

Remote control

%

10. SysAid

7.60
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.60
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Support ticketing

%

Asset inventory streamlining

%

Hardware monitoring

%

License compliance

%

Compliance reporting

%
Worst features

Remote control

%

Device discovery

%

Software asset management

%

Software usage

%

Configuration management database

%

11. IT Glue

7.60
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.60
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Automatic identification of assets

%

Support ticketing

%

Device discovery

%

Hardware monitoring

%

Software asset management

%
Worst features

12. Pulseway

7.56
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.56
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Configuration management database

%

Software usage

%

Hardware monitoring

%

Software asset management

%

Asset inventory streamlining

%
Worst features

Device discovery

%

License compliance

%

Automatic identification of assets

%

Remote control

%

Compliance reporting

%

13. LogMeIn Central

7.53
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.53
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Software asset management

%

Support ticketing

%

Configuration management database

%

Device discovery

%

Hardware monitoring

%
Worst features

Automatic identification of assets

%

Remote control

%

Asset inventory streamlining

%

Software usage

%

Compliance reporting

%

14. Kaseya VSA

7.48
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.48
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

License compliance

%

Asset inventory streamlining

%

Remote control

%

Automatic identification of assets

%

Configuration management database

%
Worst features

Device discovery

%

Support ticketing

%

Software usage

%

Software asset management

%

Hardware monitoring

%

15. AlienVault OSSIM

7.37
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.37
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Configuration management database

%

Automatic identification of assets

%
Worst features

16. Lansweeper

7.19
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.19
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Hardware monitoring

%

Software asset management

%

Asset inventory streamlining

%

License compliance

%

Device discovery

%
Worst features

Support ticketing

%

Compliance reporting

%

Automatic identification of assets

%

Configuration management database

%

17. ConnectWise Automate

7.01
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.01
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Asset inventory streamlining

%

Hardware monitoring

%

Software asset management

%

Compliance reporting

%

Configuration management database

%
Worst features

Automatic identification of assets

%

Remote control

%

Support ticketing

%

License compliance

%

18. Asset Tracker for Jira

6.91
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.91
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Automatic identification of assets

%

Device discovery

%

Hardware monitoring

%
Worst features

19. Agiloft Agile Service Desk Suite

6.78
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.78
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Purchase orders & contracts

%

Support ticketing

%

Configuration management database

%

License compliance

%
Worst features

20. BelManage

6.77
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.77
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Automatic identification of assets

%

Hardware monitoring

%

License compliance

%

Asset inventory streamlining

%

Software asset management

%
Worst features

Device discovery

%

Configuration management database

%

Software usage

%

21. Netwrix Auditor

6.75
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.75
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Device discovery

%

Automatic identification of assets

%

Configuration management database

%

Hardware monitoring

%

License compliance

%
Worst features

Support ticketing

%

22. ManageEngine AssetExplorer

6.66
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.66
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Software usage

%

Hardware monitoring

%

Automatic identification of assets

%

Device discovery

%

License compliance

%
Worst features

Configuration management database

%

Purchase orders & contracts

%

23. Cherwell IT Asset Management

6.66
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.66
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Asset inventory streamlining

%

Software asset management

%

Automatic identification of assets

%

Hardware monitoring

%

License compliance

%
Worst features

Support ticketing

%

Configuration management database

%

Device discovery

%

Purchase orders & contracts

%

Compliance reporting

%

24. EasyVista

6.34
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.34
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Automatic identification of assets

%

Configuration management database

%

Device discovery

%

Hardware monitoring

%

Purchase orders & contracts

%
Worst features

Software asset management

%

Software usage

%

Support ticketing

%

25. Tanium Asset

6.24
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.24
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

License compliance

%

Hardware monitoring

%

Device discovery

%

Software usage

%

Automatic identification of assets

%
Worst features

Support ticketing

%

Our report covered 25 most popular products from the IT Asset Management Software category. We’ve analyzed their features, performance, integration, customer support, pricing, and several other key buying factors and combined it with feedback from user reviews to come up with the current list of best solutions:

ServiceNow Asset Management is an automated IT asset inventory tracker. It provides better asset visibility into inventory; compiling it into a comprehensive portfolio of asset data for a single source of truth and better-informed monitoring and procurement decisions. ServiceNow AssetManagement reduces costs with its automated lifecycle processes minimizing wasted resources and associated costs of human error and repetitive tasks.

Mobile app users provide useful not only for remote IT teams but end-users. AssetManagement works on iOS and Android apps; reduces manual data entry errors with barcode scans in receiving purchase orders. The Mobile MyAssets allow users to request and view assets they are assigned as well as file incident reports for that asset. Other essential features in ServiceNow’s AssetManagement solution are full contract management capabilities and asset governance control for tighter enforcement of policy, contract, and regulatory requirements.

ServiceNow provides digital solutions to improve workflow and unlock productivity. Digitizing IT workflows has helped clients in the government, healthcare, MSPs, and financial service industries reduce costs and mitigate risks in asset lifecycle management. Finastra, Deloitte, and Malaysia Airlines are some of ServiceNow’s customer success stories.

Most users of IT Asset Management Software solutions confirm that in most cases these tools allow them to reach the following business goals:

  • It assists us to avoid penalties. [ 87.0% of users ]
  • It assists us to use knowledge properly. [ 86.7% of users ]
  • It enables us to boost efficiency. [ 85.5% of users ]
  • It helps us to control expenses. [ 86.4% of users ]
  • It helps us to enhance security. [ 85.8% of users ]

How did we select products for this IT Asset Management Software report?

The Summer 2021 version of the report includes a total of 25 IT Asset Management Software products that were compared and analyzed by our team. We selected them based on the following factors:

  • Popularity of a given brand in the SaaS market (based on our own market research)
  • How popular a given brand is among FinancesOnline users (based on number of mothly readers for each review page)
  • Availability of statistical data generated from user reviews of a particular product (we excluded products with not enough data to draw meaningful conclusions)
  • The current listing reflects the state of our database and research as of June 2021. An updated version of the report will be released quarterly to keep data fresh and incorporate information about shifts and changing trends in the market.

What are the current IT Asset Management Software trends?

Remote work will continue and security maturity is a necessity

The pandemic shifted attitudes to remote work setups; 88% of organizations worldwide have encouraged or required their employees to work from home because of COVID19. The benefits of remote work are numerous but it also has brought security, business continuity, and IT asset management issues to light. Ad hoc ITAM solutions were able to secure endpoints and other remote hardware assets so employees can safely log into networks, work, and sustain revenue. Despite these safeguards, organizations were vulnerable to hacks, leaks, and information theft. More mature IT asset management processes and secure tracking policies are needed to ensure business continuity is sustained and sensitive data will not be threatened or leaked.

Maturity level of IT asset management/software asset management teams

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Flexera State of ITAM 2021

Designed by

“Snitch software” in auditing practice

Snitch software is Piracy Detection and Reporting Security Software (PDRSS). It tracks and informs vendors when unlicensed software is used along with the IP address. PDRSS is installed by software developers to track incorrect or malicious use of their software.  A focus on contract compliance and ensuring licenses are current and accounted for should be the focus of IT asset managers. IT asset management needs to increase audit rates to avoid potential lawsuits and disputes from vendors. Lawsuits over incorrect or pirated software use will be financially damaging as software vendors do not see organization size; mom-and-pop to SMBs and enterprise are all vulnerable to fines and legal liabilities.

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Software asset management (SAM) challenges

Software asset management (SAM) challenges
Optimizing software use to save money: 81

Optimizing software use to save money

%
Software asset management (SAM) challenges
Complexity of vendor use rights: 78

Complexity of vendor use rights

%
Software asset management (SAM) challenges
Improving maturity of SAM practice: 78

Improving maturity of SAM practice

%
Software asset management (SAM) challenges
Lack of SAM resources: 73

Lack of SAM resources

%
Software asset management (SAM) challenges
SAM not seen as strategic: 64

SAM not seen as strategic

%
Software asset management (SAM) challenges
Time/money reponding to audits: 61

Time/money reponding to audits

%

Flexera State of ITAM 2021

Designed by

Disposal box is innovative but unsustainable

Getting rid of IT assets at the end of its lifecycle is part of IT asset disposition. In pre-pandemic times, internal processes dealt with the issue from a central location. It is something that can be replicated with remote workers. An innovative fix to address the concern is disposal box programs where end-users request packaging boxes from vendors who ship the box to the user’s location. The user then packs up and ships the assets that need to be disposed of and mails them back to the vendor. The process has security holes, especially a lack of custody chain, that opens organizations to asset theft and data breaches. Alternatives to disposal box programs are needed particularly in the time of pandemic-related work from home setups to ensure end-to-end chain-of-custody and best disposal practices are implemented for transparency and security.

A quality IT asset management (ITAM) software solution can help you to track your company’s IT inventory and troubleshoot service desk issues efficiently, among other tasks. There are numerous good IT asset management tools out there. So how do you do educated comparisons to find the best IT asset tool for your needs? To make your task easy, we have prepared this buyer’s guide that details the main features and factors that mark out the best IT asset management software from the average.

Get to Know Each Product with Free Trial

A great way to start your quest would be to sign up for the free trial or demo of leading ITAM tools. Top IT asset management software providers offer this facility to help you test drive their application’s features, do a general comparison with other programs, and select an apt one for your needs. You can start by checking out whether the following solutions offer a free trial: FreshserviceMiradore Management SuiteManageEngine ServiceDeskJIRA Service Desk, and Agiloft. These platforms have received commendable ratings and rankings in our detailed IT asset management software reviews.

Targeted Businesses

  • Internal purchaser. Enterprises that manage their own IT unit need a solution to protect their server usage, VoIP, and networking from malware. These companies can utilize a low-cost or free option such as Spiceworks.
  • Customer-focused purchaser. Enterprises that offer outsourced IT services need a solution that can delegate assets to clients and integrate with accounting and billing. The platform should also be able to integrate with customers’ systems. Good options are NetSuite Online, Zendesk, and Samanage.
  • Enterprise suite purchaser. These are businesses such as telecommunications companies that lease, loan, or mange hardware for a high number of clients. These enterprises support their clients using a service desk, therefore the ITAM software should be able to seamlessly integrate with the help desk platform. Two recommended products are Power2Assets for Sage SalesLogix and FrontRange.

What Are Examples of IT Asset Management Software?

  1. Freshservice: A leading cloud-based customer support solution that enables businesses to offer top notch customer support. It presents plug-and-play ITIL that is in compliance with best practices and you don’t expensive consultations to implement it. Key features include CMDB, asset discovery, knowledge base, and powerful ticketing system. Other capabilities are release management, change management, problem management, incident management, and vendor management.
  2. Miradore Management Suite: A reliable product that IT units can utilize to manage and optimize their hardware and software assets. The solution helps them in proactive maintenance to facilitate instant remote support and enhanced business security. Main features include endpoint backup, patch management, software/configuration deployment, operating system deployment, software asset management, and hardware asset management.
  3. ManageEngine ServiceDesk: A top IT asset management solution that offers unique and useful capabilities. It combines your help desk assets and requests to empower you to easily manage your clients’ requirements and make your performance more efficient. You can utilize it to reduce the time needed to resolve IT service requests. The vendor provides both on-premise and cloud deployment options.
  4. JIRA Service Desk: A full-featured service desk solution that IT teams can use to provide end-to-end customer services. It offers out-of-the-box as well as customizable templates for ITIL-certified service request, change, problem, and incident management. Machine learning enables smart self-service that enables your employees to use a customizable portal to find answers to customer queries. This software is ideal for agile virtual teams as it is designed to enhance collaboration.
  5. Agiloft: This platform provides control as well as agility to your task workflows and business processes. You can use it to improve efficiency, communication, and performance across your enterprise’s teams. Agiloft’s configurable and versatile framework allows you to automate and manage your operations effortlessly. In fact, it can automate even complex processes that other vendors find difficult to achieve.

Types of IT Asset Management Software

IT asset management tools are typically used for hardware and software asset management:

  • Hardware asset management involves managing the components of computers and networks from purchase to disposal. The main business practices include request and approval, procurement handling, life cycle handling, redeployment, and disposal handling.
  • Software asset management focuses on software assets such as versions, licenses, and installed endpoints.

Key Features of IT Asset Management Software

  • Hardware monitoring. Displays the status of linked hardware including info on its uptime and downtime. This feature helps you to track the status and health of your company’s servers and enables you to avoid sudden malfunctions.
  • Support ticketing. Helps you to resolve customer queries, find solutions to issues, track resolution speed etc. This feature is offered by larger ITAM solutions.
  • License management. Helps businesses use the software more effectively after they buy the licenses. These licenses typically have limitations on the number of concurrent users and permitted installations.
  • Device discovery. This feature saves effort and time by scanning your firm’s networks for connected devices. After they are discovered, the devices are automatically included in the inventory management module.
  • Inventory management. A core feature of ITAM software. It’s a centralized database that displays vital data on IT assets to the company management.
  • Asset security. ITAM systems are designed to only allow authorized users. Levels of permitted access can be set for every user, as per the schedule of access or the number of hours an IT asset is allowed to be used, etc.
  • Cost and ROI. The overall implementation cost can pay for itself. It offers considerable savings as it allows optimized use of each IT asset. Upgrades can be done without costly installation or any system revamp.

Benefits of IT Asset Management Software

  • Control expenses. In many companies IT budgets are getting stretched which makes it essential to consider methods to reduce costs. ITAM software can help you with this as it enables you to understand how and where your software is being used. It assists you to proactively utilize your software licenses, defer new buys, and reclaim and reallocate existing licenses for unused software.
  • Avoid penalties. A software compliance audit can cause damage if you are not properly prepared. ITAM software helps you to stay on top of your licensing needs as you can track the renewal dates of the software solutions you use.
  • Improve efficiency. Many companies end up paying for things they don’t use.  ITAM software enables you to understand how your hardware and software are being utilized by your staff members. You can thus save money and also save the planet as you can get reports on energy usage costs and identify opportunities to reduce your company’s carbon footprint.
  • Enhance security. ITAM software assists you to manage software and hardware risks. Software risks include compliance and you can also identify issues with info access and permissions, and allow access to data to only authorized employees. Plus, ITAM software helps to avoid hardware problems as you can identify issues with software computability, dispose hardware properly, and understand the complete picture of your company’s IT assets.
  • Proper use of knowledge. ITAM software helps you to make software purchases based on sound knowledge. You can track how your company utilizes software solutions over time, empowering you to make purchase decisions based on solid strategy as well as operational need.

Integration of asset tracking with service desk. A recent study reveals that IT analysts spend about 17 minutes on average on a support call. 42% of this time is used to find out the location and configuration of the customer’s product. Therefore, ITAM software vendors such as Web+Center and SysAid are offering solutions that integrate asset tracking with service desk. This single system maintains relevant data on customer assets and provides it to analysts on all service calls. Thus, this integrated platform helps to save time and money, and boosts customer satisfaction.

Free software. Software-as-a-Service (SaaS) has become an important sector and companies looking to break into this arena are adopting strategies such as offering free IT asset management software products. They support their free offerings with ads or “pro” upgrades. These solutions are usually of good quality and are a great option for smaller firms that operate on limited budgets.

Artificial Intelligence. AI and machine learning-based analysis will continue to advance. Potential capabilities are broad and may include scene detection (determining the time of day), location analysis (identifying IT asset and GPS locations), hardware detection, etc.

Expanding Compliance. Many indications suggest that IT asset management will go on to see rising growing regulatory control, especially in relation to investor protection and systemic risk, which may include costs and leverage.

Potential Issues

Lack of order. Many small companies lack a good asset inventory. As a result, they miss vital info on who owns what assets, what exists on your network and where, etc. A quality ITAM software help can help to avoid management disarray as it can empower you to manage your asset info in an organized manner.

Changing IT equipment scenarios. IT equipment such as hardware and licensed software have expiry dates. Hardware can become dysfunctional over time, or you need to replace your existing system and tools with an improved and upgraded version after some time. A good ITAM software product can help you to track changes required in asset equipment and assignment, and thus manage your IT assets more efficiently.

Investing in the Right IT Asset Management Tool

Before deciding which IT asset management solution should you use for your business, here are the key factors to consider:

  • Upfront cost. It’s more financially sound to choose a SaaS asset management solution.
  • Customization costs. Determine whether you’ll be using the software straight out-of-the-box or will be requiring customization
  • Training requirements. Determine whether a tutorial video will be enough. Other teams may need full classroom training.
  • Level of support. Choose a vendor that provides anytime, anywhere live support.
  • Time savings. Determine the extent of time that can be saved through the IT asset management tool.
  • Reporting, depreciation, and exporting. Aside from these analytical aspects, ensure to include the software’s compatibility with your actual accounting requirements.

Select the right IT asset management platform for your business by diligently comparing features, pricing schemes, potential time savings of having your IT asset data in a single location. Once you’ve determined which solution offers the best fit for your specific requirements, you can then make the final decision.

Actual Cost of IT Asset Management Software

These are the three most common pricing models of ITAM software. Each is provided with an estimated cost (based on the prevailing market prices).

1. Pay-Per-User. The cost depends on the number of employees who will be using the ITAM software. Generally, the more individual users, the higher the cost. However, there are some vendors that offer discounted rates for volume users within a company.

On average, rates can be as low as $9 per user per month or as much as $99 per user per month, depending on the software or plan you’ve availed.

2. Pay-Per-Node. An emerging pricing model, pay-per-node involves users paying rates based on the estimated number of nodes (network devices with an IP address) that must be managed within a business.

On average, rates start at $69 for a maximum of 25 nodes (or $2.8 per node) up to $2,490 for an unlimited number of nodes. Rates may differ between Windows and Mac users.

3. Tiered Model. Pricing for this model is based on the number of features and tools or customized plans or subscription packages offered by the vendor. The more features, the higher the tiered cost will be.

Rates can start as low as $25 per month (or $300 per year) for SMBs. Pricing for large enterprises can reach up to $3,000 per month (or $36,000 annually).

List of IT Asset Management Software Companies

Order by:

Newest
  • Newest
  • Score
  • User Score
Product name:
Category:
Smart Score:
Price:
User Satisf.
User reviews:
BigID reviews

BigID

IT Asset Management Software
8.7
By quote
97%
CloudFabrix reviews

CloudFabrix

IT Asset Management Software
8.0
By quote
100%
Euladox reviews

Euladox

IT Asset Management Software
8.0
By quote
100%
Cloud Wallet reviews

Cloud Wallet

IT Asset Management Software
8.0
$29
100%
Atera reviews

Atera

IT Asset Management Software
9.0
$79
100%
Alloy Navigator reviews

Alloy Navigator

IT Asset Management Software
8.0
$19
98%
Miradore reviews

Miradore

IT Asset Management Software
8.8
$1.5
100%
eQuip! Enterprise Asset Management System reviews

eQuip! Enterprise Asset Management System

IT Asset Management Software
7.5
By quote
100%
AssetStudio reviews

AssetStudio

IT Asset Management Software
7.7
By quote
-
Web+Center reviews

Web+Center

IT Asset Management Software
6.9
$25
99%
AMPRO Software reviews

AMPRO Software

IT Asset Management Software
7.3
By quote
-
NetZoom reviews

NetZoom

IT Asset Management Software
7.3
$700
-
SmartSupport reviews

SmartSupport

IT Asset Management Software
7.4
By quote
100%
DeskCenter Management Suite reviews

DeskCenter Management Suite

IT Asset Management Software
7.5
By quote
-
NetSupport DNA reviews

NetSupport DNA

IT Asset Management Software
7.5
By quote
100%

Things to consider when you invest in a SaaS

There are lots of cloud-based SaaS solutions available in the market and this makes it tricky for a company to select a suitable app for their requirements. The first element to consider is usability. Be clear about the changes needed for your team’s processes and workflow when you implement the software. Purchase a solution that adapts to your workflows and not the other way around.

The second functionality to consider is the user interface. It should be simple and easy to use so that your employees get the hang of it quickly. Get them involved in the selection and usage process, and assess their daily needs to find a good fit. Make the users view the demos and try out the free trials and obtain their reviews.

The third important feature is scalability. Select a solution that can grow with your business. Though many SaaS vendors offer enterprise packages, these are costly for a lot of businesses. So, check if the program allows you to export your data and move on to another system if required. In fact, choose a vendor that allows you to export your data as you can trust their honesty and they are the correct type of SaaS brands you should look to partner with.

Frequently asked questions about IT Asset Management Software

What is the best IT asset management software?

The best IT asset management software is monday.com. This intuitive ITAM solution makes maintenance and overall management of your IT assets effortless yet effective.

With monday.com, business users can make efficient asset management easy and dependable enough to produce the best results. It is also designed to provide visibility of all IT assets, enabling managers to remain in control throughout an asset’s lifecycle.

Among its many benefits, this multi-function ITAM platform facilitates work order management automation, streamline maintenance request follow up, and ensure optimized asset utilization. What’s more, its customizable boards are easy to personalize according to your preferences.

What are the benefits of IT asset management software?

The most common benefits of IT asset management software are:

Enhanced efficiency. ITAM software enables you to make any appropriate adjustments in your resource utilization practices for optimized results.

Proper use of knowledge. Knowing the essential details of your overall asset usage empowers you and your team to further enhance your operations.

Expense control. This software allows you to clearly understand exactly how your software and hardware are being used.

Enhance security. Risk management and access control are among the security features that ITAM software provides. This feature also covers the protection of hardware assets.

Compliance. This solution provides the management of IT hardware and software licensing to ensure timely and proper compliance.

What are the features of IT asset management software?

Here are the key features of IT asset management software:

Device discovery. This automatically scans for connected work terminals and other devices which are then incorporated in the ITAM’s inventory management system.

Inventory management. An essential function of ITAM solutions, this provides a centralized database module for handling enterprise IT resources.

Asset security. This involves the protection of both hardware and software IT resources. A good specific function is the management of access and use of IT assets to ensure their integrity and safety from unauthorized use and users.

Support ticketing. Provides the needed organization and efficiency in managing and solving customer (user) issues of IT assets.

Cost/ROI. Helps enterprise users ensure that their IT investments are within the established budgets and other financial schedules. It also helps track relevant additional expenses.

License management. Allows businesses to be on top of their software subscriptions and license contracts.

Hardware monitoring. This allows efficient tracking of the health and status of your IT hardware assets, enabling, for instance, proactive action versus server malfunctions or desktop downtimes.

What is the easiest IT asset management software to use?

The top three IT asset management software that scored high among experts and business users in the ease-of-use category are:

Atera. This user-friendly remote IT asset monitoring and management platform is a popular choice mainly among IT managed services firms and other IT professionals. It offers users a smart solution that consolidates all IT asset management tasks and processes, including a wide range of support capabilities like reporting and analytics.

SysAid. This is an easy-to-use, comprehensive IT asset management powered by a built-in help desk solution for higher ITAM efficiency. SysAid provides all the basic and complex asset management requirements that most businesses of any size need, including a smart inventory management system.

ManageEngine ServiceDesk. This is a simple yet robust all-in-one IT asset management and help desk platform. Among its many features, it provides users with a 360-degree view of all IT issues within a business network, thereby allowing increased asset management efficiency.

What is a good free IT asset management software?

Here are the top free IT asset management solutions in the market:

Freshservice. This free ITAM is a popular choice among businesses across industries, especially startups and SMBs. It offers robust IT resource risk monitoring. It provides plug-and-play ITIL that conforms with the industry’s best practices.

Jira Service Desk. This is a widely-used free, feature-packed open-source solution for IT asset management with an integrated service desk functionality. Its extensive features can be further expanded through the Atlassian Marketplace.

Lansweeper. This is a free, highly-flexible IT asset and network inventory management solution. Whether you’re using Mac, Linux, or Windows workstations and servers, you can easily execute automatic device and application discovery and tracking.

Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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